Steven Santomieri

Extremely poor communication Excessive shop fees No return phone calls Suggested work to be done on my car which only has 14,000 miles in it!!! Update: General Manager personally called me to address return phone calls Suggested work to be done on my car which only has 14,000 miles in it!!! Update: General Manager personally called me to address my stated concerns. He explained the software system being used has caused customer car issues and this system will be replaced in a couple of months. He stated he will address the communication skills within the service dept. I have to say he was very interested in improving my experience and I will now give this dealership another chance!! More

by Roostermommy Verified Customer Verified Customer

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I had a situation at Southern Chevrolet, once it was brought to the attention of management it was quickly rectified. The staff went above and beyond to investigate, follow up and fully resolve the issu brought to the attention of management it was quickly rectified. The staff went above and beyond to investigate, follow up and fully resolve the issue. The service agent Valencia was such a delight. Then I also had the pleasure of working with Darlene, the service manager Paul and the GM Steve. More

by Raifaulk Verified Customer Verified Customer

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Update: I was contacted by the GM of Service and they were able to remove all the grease and went beyond to detail my car and wash the outside for me as well. I was insured that some re-coaching would ta were able to remove all the grease and went beyond to detail my car and wash the outside for me as well. I was insured that some re-coaching would take place with new employees. Glad that Southern was proactive and I am pleased that I got the service I’ve known them to have. They got grease all over my steering wheel, interior panel, liner and door. I took pictures. More

by Linznicole02 Verified Customer Verified Customer

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GM Manager Steve Santomieri - Professional, attentive to details, and customer service. Thank you for your personal service and follow-up. details, and customer service. Thank you for your personal service and follow-up. More

by Craig Dellerba Verified Customer Verified Customer

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Feeling very please with the urgency to recatfi the situation. The communication and patience of helping me understand my vehicle was comforting. Thank you and I look forward to purchasing again. situation. The communication and patience of helping me understand my vehicle was comforting. Thank you and I look forward to purchasing again. More

by YIZAR Verified Customer Verified Customer

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After follow up phone call the service and the delays makes a little more sense now. Please just be clear on intial expectations when they are communicated. makes a little more sense now. Please just be clear on intial expectations when they are communicated. More

by Wright4053 Verified Customer Verified Customer

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I received a personal apology from the service manager. That made a difference in my experience. I will continue to go to Southern because they value their customers. My car is running smoothly and all is That made a difference in my experience. I will continue to go to Southern because they value their customers. My car is running smoothly and all is well. More

by aletraathey Verified Customer Verified Customer

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I had a not so idea experience for my vehicle service. The general manager reach out immediately to rectify the issue and that all I ever ask for from a business. 10/10 thanks southern Chevrolet!!! The general manager reach out immediately to rectify the issue and that all I ever ask for from a business. 10/10 thanks southern Chevrolet!!! More

by leon.williams2k12 Verified Customer Verified Customer

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I would never use this dealership for service or purchase a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with my husband and myself. More

by Tinakingery1 Verified Customer Verified Customer

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Good place for your car where you can trust, excellent services!and super quick service services!and super quick service More

by lopez2010.cll Verified Customer Verified Customer

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