Steven Strawn

Never have to worry about coning to the service department for this dealership! Steven took car of that pesky recall for my accord (no appointment btw!) within an Hour! I was ready to commit to it department for this dealership! Steven took car of that pesky recall for my accord (no appointment btw!) within an Hour! I was ready to commit to it but before I know it he came back to me and said it was ready! Amazing customer service and also reliable service for my accord! Thanks again Steven!! More

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Steve is an excellent member of this Honda team. He’s very proficient and takes time for his customers. I really enjoyed this experience. He’s very proficient and takes time for his customers. I really enjoyed this experience. More

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I had my previous 2016 Honda Accord serviced at this loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and g loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and gave me the best options possible. He is hand in glove to the service department. I am very thankful, grateful, and truly appreciative of the individuals that comprise the the service department of this dealership. It starts at the top with a genuinely knowledgeable one of a kind honest Service Manager who's main goal is helping the customer solve their issues. Bill Seifert is patient, understanding and problem solving oriented with the goal of helping the consumer. He has cultivated a team in the service department that is stellar. Everyone from Alexia Olivo, Noah Morales, Lacye Lanning, to Shelby Longoria (special accessories) are so easy going, professional, welcoming and focused on providing the best service possible. They confront somewhat difficult and uncomfortable circumstances of addressing mechanical issues and communicating options without being pushy. They are kind and thoughful and maintain professionalism. They under promise and over deliver. Proper time lines for service work be it quick or long are addressed upfront. The cost of serviecs are presented as options on the table honestly. You can not ask for more. This is my go to service center for my Honda. Any future purchases and services conducted will be made here for my vehicles moving forward. More

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I took my CRV in for an oil change. Steve helped me this time. He was most helpful in determining when other services should be done. I trust the service department at Northside comple Steve helped me this time. He was most helpful in determining when other services should be done. I trust the service department at Northside completely. More

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Purchased my dream car from Richard! He was very patient and really worked hard to meet our needs! He was very patient and really worked hard to meet our needs! More

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I hand picked Steve lol when I walked in he seemed very kind and approachable so I went straight to him. We had a couple of hiccups but he went above and beyond to make things right. Very happy with his se kind and approachable so I went straight to him. We had a couple of hiccups but he went above and beyond to make things right. Very happy with his service More

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Everything was excellent. They explain everything really well and the uber service made it so easy waiting at home. 5 stars They explain everything really well and the uber service made it so easy waiting at home. 5 stars More

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I’ve had to take my car in twice unfortunately but I’ve never had any trouble getting it diagnosed or getting a loaner in the meantime and the communication is perfect. They let me know what I need to know never had any trouble getting it diagnosed or getting a loaner in the meantime and the communication is perfect. They let me know what I need to know during the repairs! More

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Steve is the best! He is very patient and goes out of his way to help resolve all needs. Steve doesn’t try to take advantage of the customer. He knows how to build trus He is very patient and goes out of his way to help resolve all needs. Steve doesn’t try to take advantage of the customer. He knows how to build trust and should be modeled by all service advisors. More

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Great service department take care of customers I did oil change very fast service get out in hours change very fast service get out in hours More

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