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Stevie Ballinger
57 Reviews
57 Reviews
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57 Reviews of Stevie Ballinger
October 01, 2026
Stevie - Easily tells lies with a smily face! I scheduled an early-morning appointment several days in advance specifically to have my vehicle’s horn diagnosed and repaired. I was also genuin I scheduled an early-morning appointment several days in advance specifically to have my vehicle’s horn diagnosed and repaired. I was also genuinely looking forward to the visit because I planned to discuss trade-in options, as I was seriously considering purchasing a Mazda CX-9. When I arrived, a service representative took my vehicle. I asked how long the process might take, and she explained that because a diagnostic inspection was necessary, it could take some time. I understood that and went inside to wait. Throughout the morning, whenever she passed by, I asked whether there was any update. Each time, I was told that they were working on it. After several hours, I again asked if they could please determine the cause of what was, ultimately, a horn issue. Once again, I was told that they were working on it. What I later discovered was extremely troubling. Only a few minutes after I posted a Google review about the delay, I saw the representative apparently handing over my vehicle key for the first time. In other words, despite repeatedly telling me that the vehicle was being worked on, it appeared that the diagnostic process had not even begun. That is the issue I have repeatedly tried to explain. My complaint is not that automotive service sometimes takes a long time. I fully understand that diagnostics and repairs can be time-consuming. The problem is that I was repeatedly given information that did not appear to be true and was left waiting for hours without an honest explanation. What made the experience even more frustrating was the response afterward. I raised this concern with multiple people, yet I did not feel that anyone took the substance of the complaint seriously. The employee continued behaving as though nothing had happened, and not a single person offered me an apology. Your response to my Google review, suggesting that service appointments can sometimes take longer than expected, therefore completely missed the point. The issue was never simply the amount of time I waited. The issue was how I was treated during that wait and the fact that I was repeatedly told my vehicle was being worked on when, based on what I observed, that did not appear to be the case. For a company with such a long history, I am disappointed that I have been unable to communicate something this straightforward and have it meaningfully addressed. I'm faculty here at Denison University, and I can easily explain why my experience led me to recommend that people consider other options. The most disappointing part is that this situation could have been resolved very easily: an acknowledgment of what happened and a sincere apology. Instead, I continue to receive messages encouraging me to return and purchase a vehicle, while the underlying complaint remains unaddressed. That is deeply disappointing, even after weeks; particularly because I arrived that morning not only as a service customer, but as someone who was seriously considering buying another Mazda from your dealership; and whose time is highly valuable. On top of all of this, I was never informed in advance what the diagnostic service would cost. No estimate was provided, no pricing was explained, and no one asked for my approval before proceeding. The representative took my key, later took my payment, and I left. I have never experienced a service interaction handled this way. There was virtually no transparency about the process, the timing, or the cost, and no meaningful accountability when I raised concerns. For a customer, that is simply unacceptable. More
by orhanemreyunus
Verified Customer
September 24, 2026
I had a small problem and called to see if Byers could squeeze me in for service same day. Stevie said get here and we will do our best. I arrived about 11:30 AM and Stevie said the shop crew was going to squeeze me in for service same day. Stevie said get here and we will do our best. I arrived about 11:30 AM and Stevie said the shop crew was going to lunch and it would most likely be 2 PM to get the car back. I settled in with my book and in less than an hour Stevie announced I was done and all set. She has heard the golden rule of service, under promise and over deliver! Thank you, Stevie! Stewart S. More
by sbsollitto
September 24, 2026
Always a clean environment. Stevie tries her best to get me a loaner car when I need one for services, which I truly appreciate. Stevie tries her best to get me a loaner car when I need one for services, which I truly appreciate. More
by DPENLAND21
Other Employees Tagged: Ken King, Jeff Schwaeber
September 20, 2026
Everyone was very professional and communicated the time lines very well The atmosphere is very relaxing and snacks and coffee are very nice gestures for enjoying the waiting period for the service call. lines very well The atmosphere is very relaxing and snacks and coffee are very nice gestures for enjoying the waiting period for the service call. More
by ken.shaffer55
Other Employees Tagged: Ken King
September 19, 2026
Was grateful that they fixed an ongoing issue and that it was covered under warranty since it arose before my warranty expired in the spring. Also happy that they gave me a loaner when the car was not ready was covered under warranty since it arose before my warranty expired in the spring. Also happy that they gave me a loaner when the car was not ready on day 1. But unhappy that it was not ready on day 1 so had to drive in rush hour traffic to and from the dealership. More
by Msdasolove
Other Employees Tagged: Stevie Ballinger
September 09, 2026
I had a five star experience when purchasing my CX50 Hybrid at Byers Mazda but my recent experience when bring my vehicle in for a tire rotation and multi-point inspection was a joke. My CX50 came with Hybrid at Byers Mazda but my recent experience when bring my vehicle in for a tire rotation and multi-point inspection was a joke. My CX50 came with one year of free scheduled maintenance, so I called and made an appointment to have my tires rotated and a multi-point inspection performed. I did not need an oil change since I do that myself. When I showed up for the appointment I was told that I would owe $19.95 for the tire rotation. I stated I had one year of free scheduled maintenance and was informed since I wasn’t including the oil change there was no way to get the free tire rotation. At no time when making the appointment or receiving the confirmation email of my appointment was I advised I would be charged for the rotation. I clearly stated and it was noted in the confirmation emailI that I didn’t need the oil changed. This is beyond ridiculous. The service department was saving money by not performing the oil change. Bottom line I left and will do the rotation myself and will take my CX50 to the other dealer in town when I need my vehicle serviced in the future. More
by Glexdriver
September 05, 2026
I do not know who Stevie Ballinger is, I worked with Connor Patten to buy and for the issues the car had shortly after buying it I worked with Brandon Essex who both were great! The only thing I did not Connor Patten to buy and for the issues the car had shortly after buying it I worked with Brandon Essex who both were great! The only thing I did not like and worries me still is the issues that kept popping up after buying it. More
by dustin.morton
Other Employees Tagged: Stevie Ballinger
