Sue Ireland | Page 3

Excellent and honest service! They inspected my car after I hit a pothole. Everything checked out ok, and I was on my way with a car wash and no charge. I hit a pothole. Everything checked out ok, and I was on my way with a car wash and no charge. More

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I had issues with another dealer nearby that felt like they were trying to “Shark” me. Herb Gordon Subaru was exactly opposite and I could have asked for more. They were super friendly, honest, quick to s they were trying to “Shark” me. Herb Gordon Subaru was exactly opposite and I could have asked for more. They were super friendly, honest, quick to service my vehicle and very accommodating. I went in for service but made a great contact in their sales team and I’m happy to go back when I’m ready to purchase my next Subaru. Herb Gordon definitely feel like they provided service to the Subaru standard we’ve all come to expect. Vitaly was an awesome help servicing my car and Sue was an pleasent surprise because I wasn’t ready to buy today, but she happily answers all of my wife’s questions about the latest models with zero pressure. Five stars all of the way. More

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Sue Ireland in sales and Michael Goodman in service I would have give the dealership 5 star rating if the dealership improves their Parts and Cashier department. It took the parts department 15 min to f I would have give the dealership 5 star rating if the dealership improves their Parts and Cashier department. It took the parts department 15 min to find out they dont have the parts in store and took the cashier almost 30 min to complete the paper work and hand me my car key. But the good news is they have top notch sales lady Sue Ireland and Michael Goodman in service. I worked with Sue more than 2 yrs. I brought my first Subaru from Sue, Crosstrek in late 2017 and traded in for a Outback July 2019. She is so knowledgable of all Subaru models. She is patient, curtis, and professional. She is always prepared and does her "homework" before we meet so that time spent in the office only for the time needed for the paper work to close the sale. Sue follow up with a friendly call to make sure all is well after the purchase. She makes you feel like a family member. One if my friends also brought a Subaru from Sue because of my recommendation. If you want a Subaru, talk to her first. As for Mr. Goodman. He took care of my Crosstrek from day 1 and continued with installing my options for my Outbsck. Michael is always on a schedule as per the appointed time. He listens to your services needs and take care of servicing your car like it is his own car. Best of all, when he gives you the estimated time for service the car, it is within minutes of his estimate. To me, this is very important, especially if one is waiting at the service area. If you want a service rep that keep his words and take care of your car, look no further than Michael Goodman. More

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Good sales and service Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, though the wait times are a bit long. More

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Oil change and inspection Very good dealership to bring your car in for service. Never have to wait and always met at the dealership with a smile and friendly words. Very good dealership to bring your car in for service. Never have to wait and always met at the dealership with a smile and friendly words. More

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Great Experience Love walking into the show room which is bright and clean. Staff are very friendly and courteous No pressure browsing and asking questions. It was Love walking into the show room which is bright and clean. Staff are very friendly and courteous No pressure browsing and asking questions. It was a great experience. Enjoyed doing business with Herb Gordon Subaru. Sue was very helpful and on top of everything. Great working with her. Thank you!! More

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Doesn't get better than Sue We were looking for a car to replace our totaled 2012 Impreza and came in to look at a couple used Outbacks. We had already been speaking on the phone We were looking for a car to replace our totaled 2012 Impreza and came in to look at a couple used Outbacks. We had already been speaking on the phone with Sue checking on inventory, and she was helpful right from the beginning. Sue truly went above and beyond for us. We showed up with 2 kids under 5 to look at the cars, and were so pleased that there was a playroom for the kids. She checked on my husband and kids often while I was out test driving and offered great customer service, even giving our boys some swag to play with. When we started paperwork for purchase, she had snacks at her desk for the kids (and us) and also had crayons to occupy the kids. We ended up being there past close on a Saturday, and she was so gracious and patient and let our youngest lead her around the showroom (just one of the many ways she was amazing) while we finished signing all of the papers. I don't know if we would have made it through the process without Sue. Bryan was also a gem, getting us through all the signing with humor and kindness. We couldn't have imagined a better experience. More

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Incredible Service and Reliability My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! M My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! Michael and Sue have been incredibly understanding, patient, and helpful, and have significantly reduced the stress of finding a new car on such short notice. Michael has literally been a lifesaver, nay, a hero, and I cannot begin to express how thankful I am for his and Sue's service. I will definitely be coming back for any service on my new Subaru and for future purchases. More

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Excellent Service No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my req No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my request quickly and answered all my questions. Checked up to make sure all was good. Excellent car, fair price. No haggling was required. Ms. Ireland was simply outstanding in her service. More

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