Sue Kelly
Sue Kelly at Lia Honda of Kingston

Sue Kelly | Page 8

Service Advisor

Lia Honda of Kingston

743 E Chester St
Kingston, NY 12401

5.0
353 Reviews
5.0

353 Reviews

Write a Review

353 Reviews of Sue Kelly

September 13, 2023

Dealership Rating
Employee Rating

Susan Kelly is the best. She is so courteous, kind, and professional. She works extremely hard to please the customer and to provide them with top notch service. She is pheno More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2023

Lia Honda of Kingston responded

Thank you for your kind review, John! We truly appreciate your continued business, and we're so pleased Susan has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for automotive service!

September 12, 2023

Dealership Rating
Employee Rating

My experience at Lia Honda was very positive. Franco Hernandez-Engracia was my service rep . He was very knowledgeable, explained everything to me,including service needs that will come up in nea More

by johnhenry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franko Hernandez-Engracia

Sep 13, 2023

Lia Honda of Kingston responded

Thanks for letting us know how satisfied you were with Franko's assistance, John! We're glad he provided you with his utmost support and insight at this visit. We graciously look forward to making your next appointment just as outstanding!

September 08, 2023

Dealership Rating
Employee Rating

Sue Kelly is professional, knowledgeable and welcoming. I am always treated with respect and in a timely manner. I recommend Lia of Kingston due to the service I receive to my friends and family. Also kudo More

by Yeisha4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2023

Lia Honda of Kingston responded

Yeisha4, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Sue and John handled your visit with great care and diligence. We hope to ensure the same circumstances at your next appointment!

Sep 12, 2023

Yeisha4 responded

I am sure that my next appointment will be as all my service appointments been for the last 11 years. Excellent!

August 18, 2023

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Excellent service department! Mark Wertheim was helpful, friendly and knowledgeable. They completed both the required service and a recall within a short time frame. The coupons More

by mbeecher50
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wertheim

Aug 18, 2023

Lia Honda of Kingston responded

Great! We're so happy Mark provided you with a very thorough and valuable service experience. Thank you for sharing your thoughtful feedback with us. We hope you'll continue to choose Lia Honda for all your automotive needs!

August 17, 2023

Dealership Rating
Employee Rating

Great service at Lia. I wouldn’t go anywhere else. Sue Kelly is best service rep More

by Lynnlag57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Lia Honda of Kingston responded

Thanks for letting us know how pleased you were with Sue's assistance! We're glad she made sure you and your vehicle were well taken care of. We sincerely appreciate your continued business and look forward to making your next appointment just as superb!

August 14, 2023

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Sue is always very helpful when I bring one of my two cars in for repairs. More

by jamesjohnwalden
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 14, 2023

Lia Honda of Kingston responded

Thanks for taking a moment to let us know how pleased you've been with Sue's assistance, James. Your satisfaction means the world to us, and we look forward to helping you take care of your vehicles for many years to come. Thank you for always choosing Lia Honda!

August 03, 2023

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I have ben dealing with Lia Honda for 12 years, primarily with Service Representative Sue Kelly, who has become the face and personality of Lia Honda for me -- indeed, she is the principal reason for my con More

by Marshall B.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Lia Honda of Kingston responded

Marshall, that's a solid 5-star review! Thank you for letting us know Sue always provides you with the level of service that instills trust and loyalty. We're certain she'll be honored by your kind words. We wish you safe travels until we may assist you again!

Aug 04, 2023

Marshall B. responded

Thank you Marshall - you will always be one of my favorite customers

July 31, 2023

Dealership Rating
Employee Rating

I was treated with professionalism and courtesy in a timely fashion. I appreciate the service I received More

by Yeisha4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John O'donnell

Jul 31, 2023

Lia Honda of Kingston responded

Yeisha4, thanks for stopping by to let us know how happy you were with this service visit! We're glad our team did everything they could to ensure an accommodating and convenient experience. We'll see you at your next appointment!

July 17, 2023

Dealership Rating
Employee Rating

Bought my Insight here and have always had good service and good service results. This is my 45th Honda since 1976. More

by genehe33
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 18, 2023

Lia Honda of Kingston responded

That's amazing! Thank you for sharing your fantastic feedback with us. We're honored to be helping you keep your 45th Honda running smoothly. Thanks for choosing Lia Honda for your automotive needs!

Jul 20, 2023

genehe33 responded

This is my 5th Honda ! Not the 45 Thankyou!!

July 15, 2023

Dealership Rating
Employee Rating

Very friendly service, kept me consistently updated on my car repairs and how much time it would take. More

by 84shish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wertheim

Jul 18, 2023

Lia Honda of Kingston responded

Thanks for stopping by to share your positive review of this service visit! We're glad our team handled your vehicle's needs with great care and communication. We wish you the safest of travels until your next appointment!

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