susan Kelly from the service dept at the Kingston Lia
Honda was extremely helpful when I experienced multiple issues with a pre owned certified Honda CRV. She did her very best to get my car back on the
Honda was extremely helpful when I experienced multiple issues with a pre owned certified Honda CRV. She did her very best to get my car back on the road and working great
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by lisawilsonnp
Service Price Transparency
Jul 14, 2023 -
Lia Honda of Kingston responded
Hi, NP Wilson! Thank you for stopping by to share positive feedback about working with Susan. She's an exemplary advocate for our clients, and we're pleased she did everything possible to resolve your CR-V's issues. Thanks for choosing Lia Honda for your automotive needs!
I brought my car in for a noisy brake.
Instead of limiting her investigation to just one brake, Sue Kelly checked all of them and two more needed work. A good catch and it saved me trips
Instead of limiting her investigation to just one brake, Sue Kelly checked all of them and two more needed work. A good catch and it saved me trips to the repair shop, and made my car safer to drive.
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by bbp303
Service Price Transparency
Jul 14, 2023 -
Lia Honda of Kingston responded
Awesome! Thank you for bringing your vehicle to us at the right time. Your safety and satisfaction are our top priorities, and we're glad Sue provided your vehicle with a thorough inspection and brake service. We wish you the safest of travels until we see you again!
I brought my Honda CRV to Lia Honda in Kingston, NY,
several weeks ago, suspecting a transmission problem. I dealt with a service advisor, Susan Kelly. She let me and wife know about the status of the r
several weeks ago, suspecting a transmission problem. I dealt with a service advisor, Susan Kelly. She let me and wife know about the status of the repair process as it happened. Susan contacted the carrier of the extended warranty I have, arranged for the inspection and approval for another transmission to be installed. I was suprised how quickly this was possible. The whole process took less time than expected, about 7 days. I was prepared to wait at least several weeks which is usual I understand for the entire repair.
Both myself and wife appreciated the outstanding service from Lia Honda thru Susan Kelly. We look forward to dealing with her and Lia Honda in the future.
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by pschule
Service Price Transparency
Jul 07, 2023 -
Lia Honda of Kingston responded
Thank you for sharing your feedback on this experience in our service department! We're delighted Susan's diligence made your vehicle's transmission replacement so much more convenient than you and your wife had expected. We graciously look forward to working with you again!
Jul 03, 2023 -
pschule responded
Again Thank you for your outstanding service.
Friendly service, clean and comfy waiting area.
Appreciate the coffee bar for customers. That again!
Appreciate the coffee bar for customers. That again!
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by Mr.Joel Mason
Service Price Transparency
Jun 28, 2023 -
Lia Honda of Kingston responded
Thanks for the fantastic review, Mr. Mason! Your total satisfaction means the world to us, so we're really happy our team treated you to exceptional service and our facility was clean and accommodating. Please come see us again some day!
Franko Hernandez-Engracia was cordial and informative.
As a new person on the team, he was not certain about how to answer some of my questions. I appreciate his admitting that and then asking Sue for t
As a new person on the team, he was not certain about how to answer some of my questions. I appreciate his admitting that and then asking Sue for the answer. I was able to drive home with the confidence that I was safe in a car that was expertly taken care of.
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by Brooklyn Bob
Service Price Transparency
Jun 22, 2023 -
Lia Honda of Kingston responded
Hi, Bob! Thanks so much for the kind review. We're proud of Franko's commitment to honesty and transparency in admitting when he wasn't certain about certain details. We will share your kind words with Franko and Sue to recognize their dedication and commitment to customer satisfaction. See you next time!
Sue Kelly always goes above and beyond to help us.
She has been the reason we keep coming back to Lia Honda of Kingston.
She has been the reason we keep coming back to Lia Honda of Kingston.
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by lsp154
Service Price Transparency
Other Employees Tagged:
Sue, Kelly
Jun 21, 2023 -
Lia Honda of Kingston responded
Thanks for your stellar review of Sue on our service team! Nothing means more to us than your total satisfaction, so we're glad you have enjoyed working with Sue for all these years, and we're sure she'll be honored by your kind words. Looking forward to serving your family for many years to come!
Susan Kelly was very friendly, informative, and
professional, as always. You’re lucky to have her.
professional, as always. You’re lucky to have her.
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by Deb
Service Price Transparency
Jun 20, 2023 -
Lia Honda of Kingston responded
Deb, thanks for stopping by to give credit to Susan for her exceptional assistance to you! She's an absolute gem. We're honored to have your confidence in our service team, and we graciously look forward to making your next appointment just as superb!
Friendly service.
Inform people who knows what they are doing. Helpful in every way possible
Inform people who knows what they are doing. Helpful in every way possible
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by Cindyklonowski911
Service Price Transparency
Jun 14, 2023 -
Lia Honda of Kingston responded
Cindy, thank you for stopping by to let us know how happy you were with your service visit! We're pleased your service advisor kept you in the loop on your vehicle's services and addressed your questions thoroughly. We look forward to ensuring the same circumstances at your next appointment!
I have been using this dealer's service department for
about 5 years. My cars were purchased elsewhere. I was greeted by Susan Kelly. She kept me posted about the condition of the car while I waited, c
about 5 years. My cars were purchased elsewhere. I was greeted by Susan Kelly. She kept me posted about the condition of the car while I waited, clearly reviewed the findings, and made sure everything was OK when I was leaving. My visit was as satisfactory as all of the others.
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by Brooklyn Bob
Service Price Transparency
Jun 08, 2023 -
Lia Honda of Kingston responded
Bob, thank you for stopping by to let us know how pleased you were with Susan's assistance. We're happy her communication was on point and you enjoyed a thorough visit. We appreciate your business and hope you'll continue to choose Lia Honda for your automotive needs!
Jun 09, 2023 -
Brooklyn Bob responded
I did not give you a good rating, you earned it. I look forward to the same good service in the future.
Susan Kelly has been a wonderful service advisor for many
years and continues to be
years and continues to be
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by Andrew Lutz-23
Service Price Transparency
Jun 06, 2023 -
Lia Honda of Kingston responded
Andrew, thank you for taking a moment to recognize Susan's history of excellence as your trusted service advisor! She'll certainly be humbled by your kind words. We look forward to being of service to you and your family for years to come. See you next time!
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