Susan Cota | Page 3

I love Steingold Volvo, this is my 5th purchase ! ! Stephen has helped with all aspects of my purchases from day one! The service department is wonderful as well! I come from Connecticut to purchase ! Stephen has helped with all aspects of my purchases from day one! The service department is wonderful as well! I come from Connecticut to purchase and service my cars. More

by DebO Verified Customer Verified Customer

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I have been with Steingold for a while. They provide great service and never let me down They provide great service and never let me down More

by KFM0 Verified Customer Verified Customer

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Great people in every department. Excellent service - both administratively and technically. My favorite cars. The best combination! Excellent service - both administratively and technically. My favorite cars. The best combination! More

by ALISON15 Verified Customer Verified Customer

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We think of Stephen almost as a son and, after 11 cars, Steingold is our "go to" place for automotive needs. Steingold is our "go to" place for automotive needs. More

by Art Verified Customer Verified Customer

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The best car and best dealership I have had the pleasure of doing business. Brian was excellent. of doing business. Brian was excellent. More

by Sallyanthony@msn.com Verified Customer Verified Customer

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Steingold is wonderful. Brian was very knowledgeable, kind, and genuine. He made the trade in a breeze. He guided me through every step. I never felt rushed. I would definit Brian was very knowledgeable, kind, and genuine. He made the trade in a breeze. He guided me through every step. I never felt rushed. I would definitely recommend Steingold and Brian! More

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Purchased my car from Steingold and have brought my car there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine light and the same issue "evap valve" code came up. Last year I had the same code and it was fixed and covered under the manufacturer warranty, this year it was covered by my extended warranty. I have no problem with paying the deductible since that is what I signed up for, the problem was how they handled the situation. When I first brought my car in for the check engine light I asked if this would cost me anything and I was told no. Then, when the work was done, they said it would cost $100. I said that I specifically asked if this would be free before any work was done. Again, I would be ok with paying the $100 since it was a miscommunication, but Susan Cota got very defensive and showed no customer service in how she handled the situation making sure to prove that she was right saying "nothing is ever free" even though a year ago it was free to me because it was covered under manufacturer warranty. All I was looking for was a little compassion for the situation as I feel I was misled and maybe an apology for the confusion. In the end, I will be taking my service elsewhere and it is sad that this all could have been avoided if a little customer service could have been used from someone who works in the service department. More

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Good It is always a pleasant experience. Waiting room is very accommodating Service is good Waiting room is very accommodating Service is good More

by mcarlow@ctsservices.com Verified Customer Verified Customer

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5 Five 5 Service was completed in a timely manner; Susan kept me informed of the progress and offered options when an issue arose. kept me informed of the progress and offered options when an issue arose. More

by JimKellyBurns Verified Customer Verified Customer

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Experience was great, everyone was polite and listened to my concerns. I was pleased with the dealership my concerns. I was pleased with the dealership More

by ANA.ALVES Verified Customer Verified Customer

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