Susan Fulcher | Page 2

This place is all hands on deck when trying to sell you something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after July. Short staffing !!! Go June and July without AC and we'll try to work you in. Don't buy here !!!!! I never will again More

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For the28. 2nd time this year I am disgusted with the service I have received. First time was when I had a flat tire, 18 pounds low, service put air in tire and did not check for nails. Later that night service I have received. First time was when I had a flat tire, 18 pounds low, service put air in tire and did not check for nails. Later that night tire was totally flat. Went to another place and got nail out and tire patched. This morning, 11/29 called to get appt. for oil change and 15,000 mile checkup which was prompted due to an email I received. No appt. until 12/28. This is unacceptable in my opinion. Bought the 2019 Escape new and can never get good service. I have purchased about five vehicles from Crossroads and before that when the dealership was in Petersburg with never an issue. What is going on now? You are not taking care of the customers you have now so why would I ever purchase another vehicle from your dealership. Disgusted, disappointed and outraged at this point. I want someone in administration to contact me by phone at 804-638-8190. My salesperson was wonderful but the service department is totally lacking in followup. More

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Great service, good people and very professional. I would recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. More

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The experience was amazing best time I have ever bought a car car More

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This is the second car I bought from Susan and it has been a great experience both times. One of the best sales people I have ever bought a car from. She let's you pick exactly what you want and never tr been a great experience both times. One of the best sales people I have ever bought a car from. She let's you pick exactly what you want and never tried to push me in to a more expensive vehicle. I am not a very easy person to sell a car to because I pick very specific options on vehicles. She spent the necessary time to find me exactly what I wanted with the options that I wanted in the price range I wanted. Over all a great car buying experience once again and would not hesitate a second to buy my next car from Susan. More

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This experience in buying my third car from Susan was a record breaking event for both of us. I believe it was sold in less than 45 minutes. It usually takes longer than that for me to make a decision on a record breaking event for both of us. I believe it was sold in less than 45 minutes. It usually takes longer than that for me to make a decision on anything - especially on buying a 2013 Ford Explorer!!! More

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I HAVE KNOWN AND BEEN DEALING WITH SUSAN SINCE THE PETERSBURG FORD DAYS. SHE HAS ALWAYS BEEN UPFRONT WITH ME AND IS PLEASANT TO DEAL WITH. PETERSBURG FORD DAYS. SHE HAS ALWAYS BEEN UPFRONT WITH ME AND IS PLEASANT TO DEAL WITH. More

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Amazing customer service and dealship. Thanks for helping me get in the car I always wanted. Will be my dealer of choice for future purchases. me get in the car I always wanted. Will be my dealer of choice for future purchases. More

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