Susan Fulcher | Page 2

Everything about the process was wonderful with no real pressure, but the best part is I love my new Bronco Sport pressure, but the best part is I love my new Bronco Sport More

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From the time I walked into the dealership that time I left was extremely pleasant experience. My sales person was very knowledgeable, helpful, and found what I was looking for. I would recommend this dea left was extremely pleasant experience. My sales person was very knowledgeable, helpful, and found what I was looking for. I would recommend this dealership to anybody. More

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Staff courteous, helpful and efficient. Service department is staffed by exceptional people. Greeted by smiling faces and treated with respect. Service department is staffed by exceptional people. Greeted by smiling faces and treated with respect. More

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Prompt and courteous service provided in a way that is genuine and consistent through out the process. Just refreshing! genuine and consistent through out the process. Just refreshing! More

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Friendly and warm environment with a very knowledgeable sales staff in sales and finance department. sales staff in sales and finance department. More

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GREAT all around experience at Crossroads! !! Susan, Steve V and Kenny were all AMAZING to work with!!!! !! Susan, Steve V and Kenny were all AMAZING to work with!!!! More

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I t was a pleasure and not a hassle buying a new car. The service dept. was fast and very friendly. The service dept. was fast and very friendly. More

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This place is all hands on deck when trying to sell you something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after something. Bought a 2021 F-150 Now the AC will not work and after 30 minutes on hold for the service department was told taking nothing until after July. Short staffing !!! Go June and July without AC and we'll try to work you in. Don't buy here !!!!! I never will again More

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For the28. 2nd time this year I am disgusted with the service I have received. First time was when I had a flat tire, 18 pounds low, service put air in tire and did not check for nails. Later that night service I have received. First time was when I had a flat tire, 18 pounds low, service put air in tire and did not check for nails. Later that night tire was totally flat. Went to another place and got nail out and tire patched. This morning, 11/29 called to get appt. for oil change and 15,000 mile checkup which was prompted due to an email I received. No appt. until 12/28. This is unacceptable in my opinion. Bought the 2019 Escape new and can never get good service. I have purchased about five vehicles from Crossroads and before that when the dealership was in Petersburg with never an issue. What is going on now? You are not taking care of the customers you have now so why would I ever purchase another vehicle from your dealership. Disgusted, disappointed and outraged at this point. I want someone in administration to contact me by phone at 804-638-8190. My salesperson was wonderful but the service department is totally lacking in followup. More

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Great service, good people and very professional. I would recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. More

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