Susan Moore | Page 12

The only thing that I did not like was the constant trying to get me to take the gap insurance. I didn't like that. The time that I had to go there to complete because it was taking too long was 3 da trying to get me to take the gap insurance. I didn't like that. The time that I had to go there to complete because it was taking too long was 3 days. They say 2 hours and that is not so. More

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well, I,ve been in the market for a new truck for a few months and had been looking at Ford and Nisan. I would go to the dealerships when they were closed so I would not be bothered while I looked at the t months and had been looking at Ford and Nisan. I would go to the dealerships when they were closed so I would not be bothered while I looked at the trucks. I have owed several trucks in my lifetime and one of the trucks was an old F-100 with a three speed on the column... man talk bout "back in the day". Well, I went to Duval Ford when the dealership was claosed on Saturday night and started looking at the trucks. A coulple of trucks caught my eye,then I saw the truck on the show room floor. I didn't see a price on it so I decided that I would go in Sunday and inquire about the truck. So ,that Sunday I call a friend of mine ,who has bought two Mustangs from this dealership and I asked who was her salesmen. When I got to the dealership ,I was promptly greeted and I asked for the salesmen. I was informed that he was no longer there,but Susan Crawford asked me well can I help you and I said sure. She proceeded to be very professional and ansewed any and all questions that I had also she said if you have any questions that you may think of later don't hesitate to call. She didn't pressure me or try to push me into anything. I wasn't planing on buying that day but Susans professionalism and great pesonality........Well Im the proud owner of a new F-150 FX4.......Man what a TRUCK. Thanks Susan and Yes I would recommend her! More

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I would definitely say this was an excellent purchase. Susan Crawford is fast,efficient, and the best salesperson I've had. This is my 3rd purchase in 6 years from Duval Ford. I would highly recommend bot Susan Crawford is fast,efficient, and the best salesperson I've had. This is my 3rd purchase in 6 years from Duval Ford. I would highly recommend both Duval Ford and Susan Crawford. A+ More

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Susan was personable, knowledgeable and continued to be ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that ethusiatic about each Ford product we inquired about, test drove and considered to buy. She respected the fact that we had done our homework and that we sincerely wanted a Ford product! After the intial visit, during an extremely hot, humid summer afternoon, we realized that all questions about the product, and possible financing there, were answered by one individual, her. That one on one customer service is one of the main reasons we bought our new Edge from that dealership. There was no parading of multiple team members to make the sale! The prices were clearly marked on each vehicle, plus applicable rebates, etc. As we, briefly, waited to sign the papers all the staff were courteous and attentative from the front door to our new vehicle despite the rain storm going on outside! With a definitive, YES!, we will be back soon to make another Ford purchase. Rick and Sharon More

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Met with Tino and his gang (Brian, Susan and James) who went out of there way to ensure I got everything I wanted in a new Ford Edge at the terms I set. Professional and courteous throughout the entire pro went out of there way to ensure I got everything I wanted in a new Ford Edge at the terms I set. Professional and courteous throughout the entire process, they were a pleasure to do business with. It was worth the drive from the beach! More

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Great experience. Susan was very helpful and willing to go above and beyond for us. Car was clean and priced fair to market value. Also, Chris was very helpful and made the documents session painless. go above and beyond for us. Car was clean and priced fair to market value. Also, Chris was very helpful and made the documents session painless. More

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AWESOME experience all around! Would recommend Duval Ford to anyone! Susan Crawford was fantastic. She was very thorough and knowledgeable about the vehicles that I test drove. She helped me to purchas Ford to anyone! Susan Crawford was fantastic. She was very thorough and knowledgeable about the vehicles that I test drove. She helped me to purchase the care that was right for me and for my needs. Dan Hodges is always a pleasure to deal with and makes the car buying experience much smoother than any other dealership! More

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Last month, I made my second purchase of a new Ford truck Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer Last month, I made my second purchase of a new Ford truck from Duval Ford and I wanted to give the staff a good review. I got excellent customer service from James, Susan, Mathew, and Antonio. Duval had the best deal after looking for 2-3 months and at 4-5 dealerships. My first truck was a new 1999 Ford F150 4x4 from Duval and I just traded it in on a new 2012 F250 4x4. I was not an easy customer to deal with. I did my research and had patience and even changed my mind at one point. No pressure from James or Susan and they were very helpful, professional, and courteous. When I finally made my decision, James found the truck and delivered it the next day. Also, I want to compliment the guy that drove it from Bainbridge, GA. He must have driven 55 mph the whole 200 miles because the mpg said 15.5 and thats a 6.2 liter gas engine. About a week later, I had a repair request and Antonio and James were very helpful in resolving the issue. They could have easily avoided me and the repair, but offered prompt customer service and a quality professional repair. This crew is an asset to the staff, and kudos to the managers that hired them. I have a good working relationship with this dealership and I recommend Duval Ford to anyone looking for a vehicle or service. More

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I am very happy with Susan Crawford and James Saale , and the dealership as a whole However the finance man I dealt with was deceptive about explaning raod hazard and GAP coverage and I felt that he was not the dealership as a whole However the finance man I dealt with was deceptive about explaning raod hazard and GAP coverage and I felt that he was not very profesional in the way he handled my contract More

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She is the nicest person and was alot of help. Would recommend her to anyone I know. I had a great experience at Duval Ford and would shop there again. recommend her to anyone I know. I had a great experience at Duval Ford and would shop there again. More

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