Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this.
Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
Other Employees Tagged:
"Weird sound when I turned my car to the left "
Weird honking noise when I turned to the left and my instrument lights kept coming on. Susan talked me through all of the recommended work and was very helpful.
"Best customer service ever"
I've been visiting this dealership for almost two years and have consistently been impressed by the quality of both the service department and the customer service. I am regularly kept informed while work is going on and receive planning information on maintenance that may be required in six months. It's always a pleasure doing business here, because I know I can trust them to keep my Subaru in tiptop running condition.
"Excellent service! "
I’ve been really happy with both of my Subarus (a Forrester and a Crosstrek), as well as the service I’ve gotten on both cars. I never go anywhere but my dealer for service. Works great for me!
"The team was beyond kind and extremely fast."
Susan was amazing. She is the nicest and the best in the business! I'll only be buying Subarus for the rest of my life because of her and the rest of the team.
The service provided by the people at Austin Subaru is Excellent, and is the main reason that I go to Austin Subaru for the majority of the work that I have done my Impreza.
"Double-checked emergency transmission replacement "
Susan was very responsive and prompt.
Finance still has not contacted me about an extended warranty. Not sure why.
Glad there was a loaner that day.
Employees seemed harried.
"Car Died but Hope was Reborn in a New Car!"
- Subaru Suzuke
I started hearing a terrible grinding noise when I turned the key, and it scared me enough to make an appointment to service my car. The final news was bad--it was going to be too expensive to fix, and I decided I needed a new car. Luckily, I bought that last car at Austin Subaru and my salesman was in. He showed me several options, including 2018 models that were well priced because the 2019 ones were out. After discussions with my financial guy, my salesman looked for older cars with few miles and we found the perfect one for me. Everyone was helpful, ready and willing to do anything I needed and it all worked out in the end. Love the car, love Austin Subaru.
Susan was an exceptional help to me, very knowledgible and more of a friend to me than a desk worker. The facilities are very accommodating and lovely. It was an excellent experience.
The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and car wash, and for supporting the environment and pets.