"Excellent service! "
I’ve been really happy with both of my Subarus (a Forrester and a Crosstrek), as well as the service I’ve gotten on both cars. I never go anywhere but my dealer for service. Works great for me!
"The team was beyond kind and extremely fast."
Susan was amazing. She is the nicest and the best in the business! I'll only be buying Subarus for the rest of my life because of her and the rest of the team.
The service provided by the people at Austin Subaru is Excellent, and is the main reason that I go to Austin Subaru for the majority of the work that I have done my Impreza.
"Double-checked emergency transmission replacement "
Susan was very responsive and prompt.
Finance still has not contacted me about an extended warranty. Not sure why.
Glad there was a loaner that day.
Employees seemed harried.
"Car Died but Hope was Reborn in a New Car!"
- Subaru Suzuke
I started hearing a terrible grinding noise when I turned the key, and it scared me enough to make an appointment to service my car. The final news was bad--it was going to be too expensive to fix, and I decided I needed a new car. Luckily, I bought that last car at Austin Subaru and my salesman was in. He showed me several options, including 2018 models that were well priced because the 2019 ones were out. After discussions with my financial guy, my salesman looked for older cars with few miles and we found the perfect one for me. Everyone was helpful, ready and willing to do anything I needed and it all worked out in the end. Love the car, love Austin Subaru.
Susan was an exceptional help to me, very knowledgible and more of a friend to me than a desk worker. The facilities are very accommodating and lovely. It was an excellent experience.
The exceptional service I received from Austin Subaru reassured me once again that Subaru is a make I can trust. Thanks also for the great coffee and car wash, and for supporting the environment and pets.
I love working with Susan. She always goes that extra step that makes getting your car serviced a lot less painful. She's quite communicative, and sets expectations of timelines which is important when you're working around several people's schedules.
"Great service, very responsible! "
- Konnor George
Quick work and very friendly. Was very satisfied with the work that I received. I will definitely come back for all things car-related in the future.
"New Car Purchase- Subaru 2018 Crosstrek Premium"
My purchase of a 2018 Crosstrek was a great experience. Danny went through all information in great depth, listened to my needs and found a car that matched my requirements. He was very knowledgeable of all the vehicles' features and specifics for each model. He diligently found a car at another location when none were available at Subaru Austin. He was very personable and made me feel great about my decision to buy.
Jason followed up at the appropriate level from a management perspective.
Susan introduced me overall to the Subaru brand and the clear benefits of purchasing a Subaru as my kids' first car (emphasis on safety and recent upgrading of features in recent years).