I took my car to Herb Chambers Honda because of indicator
lights coming on. They told me that my vehicle needed $8,000 worth of repairs and charged me $200 for the diagnostic. They did not tell me ahead of t
lights coming on. They told me that my vehicle needed $8,000 worth of repairs and charged me $200 for the diagnostic. They did not tell me ahead of time that they would charge me for the diagnostic. Their staff was rude and unprofessional. They don’t care at all about customer service.
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by mclark493
Service Price Transparency
Other Employees Tagged:
Robert Hall
Oct 18, 2024 -
Herb Chambers Honda responded
Thank you for the review. I pulled a copy of the repair order after your initial complaint and see that it was approved & signed by you for $189. Please contact me directly if there's any remaining confusion I can address for you. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
They made an effort to try to patch my tire, even though
it could not be patched due to safety reasons they were able to get me two new tires. They really do care about the safety of their customers.
it could not be patched due to safety reasons they were able to get me two new tires. They really do care about the safety of their customers.
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by Jbolger
Service Price Transparency
Oct 10, 2024 -
Herb Chambers Honda responded
We're glad to hear that our team at Herb Chambers Honda In Boston prioritized your safety and got you back on the road with new tires. Thanks for sharing your experience!
One of the best stuff they take care of the cars very
well too love them
well too love them
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by olgerkorca
Service Price Transparency
Other Employees Tagged:
Robert Hall
Oct 03, 2024 -
Herb Chambers Honda responded
Thank you for trusting the Herb Chambers Honda In Boston team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!
Friendlier employees needed.
Especially in the service department. Cashier was rude, refused to provide carwash coupon
Especially in the service department. Cashier was rude, refused to provide carwash coupon
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by Kiabhearw2
Service Price Transparency
Other Employees Tagged:
Robert Hall, Nelson Castillo
Sep 30, 2024 -
Herb Chambers Honda responded
Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
Sep 24, 2024 -
Kiabhearw2 responded
The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!
Robert and the service department did not do any work for
4 hours and all I needed was One tire replaced which was confirmed to be in stock when I set up my appointment. I told Robert I needed the car in 3 h
4 hours and all I needed was One tire replaced which was confirmed to be in stock when I set up my appointment. I told Robert I needed the car in 3 hours when I dropped it off and he assured it will be ready. Robert said he would call me to give an update on my warranty claim (a process that took 20 mins at an another tire shop, not 4 hours). He did not call me for 4 hours nor did he return two of my calls. His associate received my call twice and did not give me any updates as well. I got fed up with the dealership not giving any updates for four hours, so I walked back to see my car sitting in the parking lot as I left it. I wasted 4 hours for no work to get done.
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by Anonymous
Service Price Transparency
Other Employees Tagged:
Robert Hall
Sep 13, 2024 -
Herb Chambers Honda responded
Thank you for the review. This is not the level of communication or efficiency we strive to provide, and we apologize for any inconvenience caused. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service & processes where needed. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
Great experience with Sean DeSilva again at Honda of
Boston with getting a punctured tire replaced at service department and beating tire dealers prices in a timely manner thumbs up Sean
Boston with getting a punctured tire replaced at service department and beating tire dealers prices in a timely manner thumbs up Sean
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by johnnyc76
Service Price Transparency
Other Employees Tagged:
Robert Hall, Sean DeSilva
Sep 13, 2024 -
Herb Chambers Honda responded
Johnny, we're delighted to hear that Sean and the team at Herb Chambers Honda in Boston provided you with excellent service. Thanks for sharing your positive experience!
Very good service and quick, Robert hall is one of the
best employee of herb chamber honda in Dorchester
best employee of herb chamber honda in Dorchester
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by aurelio
Service Price Transparency
Other Employees Tagged:
Robert Hall
Sep 03, 2024 -
Herb Chambers Honda responded
Aurelio, thanks for the shoutout! We're glad to hear Robert provided you with excellent service at Herb Chambers Honda in Boston. Safe travels!
When go inside the building no one greet you and you
standing there like a stooge.
standing there like a stooge.
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by NANCY
Service Price Transparency
Aug 29, 2024 -
Herb Chambers Honda responded
Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com
Aug 25, 2024 -
NANCY responded
The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.
Robert is always attentive and explanes things really
well. I have been a customer for over 20 years.
well. I have been a customer for over 20 years.
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by abenton1
Service Price Transparency
Other Employees Tagged:
Robert Hall
Aug 13, 2024 -
Herb Chambers Honda responded
abenton1, thank you for your loyalty and kind words about Robert! We're proud to have served you at Herb Chambers Honda In Boston for over 20 years.
I recently had my car service at herb chambers Honda.
Robert hall, Sean Desilva were extremely helpful as always in meeting all of my service needs. The service manager, Susan, was also extremely helpf
Robert hall, Sean Desilva were extremely helpful as always in meeting all of my service needs. The service manager, Susan, was also extremely helpful. Robert and Sean always go on their way to make my service needs very smooth. It was people like Robert and Sean and Susan that make Herb chambers a special place. I can honestly say that I would not be purchasing a car at her chambers without these kind of professional people attending to my service needs
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by Paul Burns
Service Price Transparency
Other Employees Tagged:
Robert Hall, sean Desilva
Aug 01, 2024 -
Herb Chambers Honda responded
Paul, we're delighted to hear that Robert, Sean, and Susan made your service experience exceptional at Herb Chambers Honda in Boston. Thanks for the kind words and continued support!
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