Susan Toups

Going to back up the sediments from reviewer Tyler G posted 4 days ago— Echo Park Nashville is your classic BAIT & SWITCH. However, I experienced their shoddy service on the selling side. I haven’t de posted 4 days ago— Echo Park Nashville is your classic BAIT & SWITCH. However, I experienced their shoddy service on the selling side. I haven’t dealt with dealers just buying cars straight out so called the number first, was told to drop by but I could make an appointment if I wanted to; I did. But, when I arrived (8/30), the woman rep told me they won’t look at the car (rudely BTW); that I should go back home and do it all online, because “I could possibly get more for it.” HUH? Obviously, just an angle to get web traffic. I pushed her that I’m here now, was told I can come today, had appointment— and she said “Oh, corporate says different things and should have told you…” blahblah. Oh, OK, so much for customer service. So there’s an hour+ I’ll never get back. I go home, plugged in all the #’s and go my quote for $6,962. Not great, but it’s an extra car sitting around so willing to move forward. Even though they can pull everything with VIN #’s, I called back into corporate (before taking car back for the sell) just to make sure they can see an accident report from 10+ years ago (not salvaged or rebuilt title); they said, yes, not a problem. OK then. I wanted this clear before I came back in for the actual sell/deal. I take the car back within the allotted mileage and 2-week period— said as long as everything runs the way it’s supposed to and no major damage, deal will be made; sit in lobby about 40 minutes then we’ll wrap up; ok great. After they take their sweet time, low and behold… the rep comes back all smiles: "I’m sorry, but as you know, your car was in an accident long ago and we have determined there’s structural damage” um… WUT. So they cut their *OFFER MORE THAN HALF* to an even $3,000 (I know, nice round number, like they were even too lazy to come up with something that sounded more reasonable). It’s almost comical if it wasn’t borderline criminal. The best part?… she walks me outside, lifts the hood, and says… this strip of metal here wasn’t welded correctly. ummm what?… this is a thin piece that sits on top of the main frame and the hood is 100% flush and closes correctly… wow. What they didn’t know is that this car recently had the hood latch/lock and hood shocks replaced *by a certified BMW mechanic in Nashville* not even a month ago. If you think anything was structurally wrong with the hood/door area, BMW would have let it out of the door?? Amazing. But beyond that, it was clearly obvious they were searching for some bogus “structural damage” to butcher my offer b/c they thought I was desperate. Looking at the car and what she was pointing at (mind you, she was no body shop pro) I literally could not see *anything* bent, dented or whatever. I halfway thought she was joking but thinking she was a newer staff member who hasn’t brushed up on her screwing-people-over skills. She has potential. The best part?… I also took the car to both CarVana and CarMax— both here in Nashville and both offered me deals back to $6,000. Just got back from CarMax today and they offered me $6,000 *to the penny* as-is, same car, same carfax report, looked it over entirely. I even pointed out the “poorly welded metal” area under the hood and asked if that was a problem. He said not sure what you’re looking at. Exactly. Their offer of $6,000 is attached, B/C we all know “management” at Echo Park will reply to this review with their typical canned “customer service” reply. "OMG, we strive to make sure all of our customers are satisfied, omg please call us." Amateurs. Think about that: Echo Park literally cut my offer *more than half* citing some kinda bogus crappy welded piece of thin metal that two other shops absolutely said was not a problem-- and got the *full $6,000* from CarMax appraisal. *Within TWO DAYS of each other.* Seems like most of their recent tactics harbor back to the good old days in car sales of putting the screws to customers any way they can. Sad, but you have plenty of options these days to avoid them at all costs. More

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On February 19th, the date I originally got my car, I had to bring it back due to it being FILTHY inside, even found a roach, roach eggs, and a roach legs in different parts of the interior. In addition to t to bring it back due to it being FILTHY inside, even found a roach, roach eggs, and a roach legs in different parts of the interior. In addition to this I found dirt stains, cobwebs, etc. So I took it back on the 19th, was told by Marshal they’d clean it out. Got my car back within an hour, still dirty. Came back the following week, they’re closed on Sunday, hoping they’d make it right. Sat for about an hour, was told to bring it back. Giving them the benefit of the doubt, hoping they’d get my car cleaned, after my 5th time bringing it to them and finding a large light blue pill under the seat they still have not properly cleaned my car. I called Saturday (spoke to a “Sue”) and was told I would be contacted by Eric, who told me on 3/26 they were paying for professional detailing, GUARANTEED me it would be cleaned by a professional and signed his name to it. I never got a call. They had my car for 5 days and it’s STILL dirty and I now have scratches on the door from them removing the seat, scuff marks that weren’t there before, and yes the bug is STILL in my dash. To remove the roach I was told they MIGHT be able to reimburse me if I go to a Ford dealership. All they kept saying is, “it’s a used car” as an excuse for it being disgusting. I’ve gone to Tote the Note lots before this that had cleaner AND older cars, Carmax, etc has clean USED cars. After 5 tries and 5 days, claiming they’d get a professional to detail it, I shouldn’t still be looking at dirt, streaks on my windows from what looks like an unclean rag being used, a roach, dirty seats, cobwebs, etc. Update 3/6/2022: Less than an hour after posting this, as I put my daughter in her seat on the PASSENGER side, I look over and see a dead ROACH on the floor behind the DRIVER seat on the floor. I rarely live with regrets but this has been one for me. Update 3/7/2022: Still haven’t heard from Eric, seen more dead roaches. Same side the pill fell from Update 3/10/2022: Not heard from them but they continue to run my credit without my permission, received emails from Experian, Credit Karma, and Capital One and a call from the lender, Exeter finance. More

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The best car buying experience I have ever had. Such an amazing place that really cares about the customers needs and wants. Melissa was exceptional and ensure that I got what I wanted and has the most gen amazing place that really cares about the customers needs and wants. Melissa was exceptional and ensure that I got what I wanted and has the most genuine spirit. I will definitely be recommending EchoPark as the best place to purchase a vehicle. This has by far been an amazing car buying experience with wonderful people. More

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Larry was very professional and helpful. He answered all of my questions and assisted with everything I need help with. of my questions and assisted with everything I need help with. More

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Marshall was excellent! I hate the whole car-buying process (who doesn’t) but this experience was completely different. No pressure, very punctual and informative. He has answered all my questions thro process (who doesn’t) but this experience was completely different. No pressure, very punctual and informative. He has answered all my questions throughout the process from my initial inquiry to after the sale. I recommend Marshall and the team at Echopark Nashville for your next vehicle needs. More

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I was totally amazed with the courteous service provided by both Larry and his manager, Susan at Echo Park Nashville. I purchased a car from Larry in July but was really dissatisfied with it. I called Susan by both Larry and his manager, Susan at Echo Park Nashville. I purchased a car from Larry in July but was really dissatisfied with it. I called Susan and asked what their policy was about returning the car. She asked no questions and immediately said she would do whatever she could to make me a satisfied customer. And she sure did!! I traded that car back in, bought a year newer car with 10k less miles on it, + all the features I wanted on a luxury SUV and got $3500 more than what I paid for the trade-in originally with a lower car payment. WHAT else could I have asked for?? YES! I was satisfied. More

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It was an easy experience and I was very happy with the service. Thank you! service. Thank you! More

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Excellent experience, knowledgeable salesmen, great selection!! Car buying made easy! Let them do the work for you!! selection!! Car buying made easy! Let them do the work for you!! More

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Excellent Customer Service! Everyone is very nice and determined to make sure your experience is a good one. Mel Howe is OUTSTANDING! I would definitely recommend Echo Park to any and everyone needing a determined to make sure your experience is a good one. Mel Howe is OUTSTANDING! I would definitely recommend Echo Park to any and everyone needing a vehicle. More

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