Susanna Yim | Page 10

This was a very pleasurable experience. Everyone was super helpful and we were in and out in less than 3 hours with a new car. Everyone was super helpful and we were in and out in less than 3 hours with a new car. More

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Susanna made a dream come true for my daughter then accommodated my desire by taking a trade in I had no idea was possible the same day! Thank you Susanna accommodated my desire by taking a trade in I had no idea was possible the same day! Thank you Susanna More

by ylondrab Verified Customer Verified Customer

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Susanna Yim is great ! ! This is our 2nd Honda purchase with her and we will come back in future as well. She is professional , courteous and doesn't waste time. ! This is our 2nd Honda purchase with her and we will come back in future as well. She is professional , courteous and doesn't waste time. More

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Susanna Yim was very helpful in guiding us through the process. Communication was clear and straightforward, making the whole experience smooth. process. Communication was clear and straightforward, making the whole experience smooth. More

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I highly recommend Ms. Susanna Yim. She is very knowledgable, extremely friendly and makes the whole process of buying a car pleasant! Thanks so much, Susanna! Susanna Yim. She is very knowledgable, extremely friendly and makes the whole process of buying a car pleasant! Thanks so much, Susanna! More

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Susanna is very at front and transparent we're very pleased thanks again I highly recommend her. pleased thanks again I highly recommend her. More

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Sales need to understand more about the most important concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what nee concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what needs to pay attention. Sales are too rush to get the deal and need to listen to customers’ preferences. Though I took this color of this EV which I wasn’t originally want because sales told me that’s all they have but then later Ieft and exit the parking lot , I saw my preferred color in the lot . That is quite disappointing because I told the sales agent I wish to get the pearl emerald color when we were in the parking lot trying the vehicle and then she said there isn’t that color , she said the dealer only has blue and white . Not so satisfied with this dealer and agent And when I asked agent and call center for help , all they do is just gave me the phone number and route me to the department Make me feel as a consumer to purchase a vehicle in a private company was placing in a public entity service that no one can really help and the front line aren’t experienced to serve the customer. If sales or CS gets bonus for this end of year , if I am the owner of Honda , I won’t consider too much and not even consider promotion of this kind of employees. I was shocked when our Country has that kind of services in a private entity . More

by Agnes Verified Customer Verified Customer

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Been going there for many years, the place is great. Have bought three cars there also. Have bought three cars there also. More

by klmeneww Verified Customer Verified Customer

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I was a little disappointed that the only snacks available were kñones you had to purchase. No free coffee… etc! That was a surprise! available were kñones you had to purchase. No free coffee… etc! That was a surprise! More

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Very nice facility with friendly staff who greeted us and offered assistance immediately. Not unique to this dealership, but I wish the whole process could be streamlined. Spending over 5 hours when we had p offered assistance immediately. Not unique to this dealership, but I wish the whole process could be streamlined. Spending over 5 hours when we had pretty much already chosen our vesicle and agreed on a price is just too long. More

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