Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
997 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

997 Reviews

Write a Review

Dealership Experience

13 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Languages Spoken

English English

Korean Korean

997 Reviews of Susanna Yim

January 22, 2026

Dealership Rating
Employee Rating

This Honda dealership has a large inventory of cars, offers great prices, and the sales staff are professional and patient. More

by Bmb0001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert Rosales

Jan 22, 2026

Norm Reeves Honda Superstore Cerritos responded

Plenty to choose from, fair prices on every aisle, and people who actually take the time to help you pick what’s right for you! We’re glad the selection, pricing, and patience all came together for a great experience. Thanks for stopping by and sharing the love.

January 15, 2026

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Susanna Yim working internet sales was absolutely amazing! She is detail-orientated, excellent communicator, and brought us from start to finish with a high level of service even though it was closin More

by Herbal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2026

Norm Reeves Honda Superstore Cerritos responded

Susanna absolutely owned the mic, even as the night was winding down. Detail, communication, and energy all stayed strong through the final chorus. Thank you for sharing your experience. Feel free to mention Susanna to any loved ones looking for a car as well.

January 15, 2026

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Susanna was helpful and gave all of the necessary information. Very happy with our experience. More

by tashnm7
Sales Price Transparency
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Recommend Dealer
Yes
Jan 15, 2026

Norm Reeves Honda Superstore Cerritos responded

Clear information and a helpful attitude can really lift the mood. Susanna was glad to be part of such a positive experience. That’s the kind of sunshine we aim for every day, and we'll keep the good vibes going!

January 09, 2026

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Over great selection great dealer and great finance guy Everyone I interacted with there was nice and patient More

by ElAk02
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Jan 09, 2026

ElAk02 responded

Overall had a great experience here with my dealer Susanna and they have a very large selection of Honda CRV

January 06, 2026

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Working with Susanna was great. She made the entire process really easy and efficient. Susanna worked to get me the vehicle and deal that I was looking for. Christian in Finance was More

by Allandmartinez17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2026

Norm Reeves Honda Superstore Cerritos responded

This is what happens when teamwork meets excellent communication. Susanna worked to find the perfect fit, Christian sealed the deal with care, and you drove off in a 2026 CR-V. Thank you for allowing our team to be part of such an exciting purchase.

January 06, 2026

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Employee Rating

Good to go A+ Our experience with her has been outstanding. This is not the first time he helped me before great experience good dealing. More

by ravalo90710
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Jan 06, 2026

ravalo90710 responded

Like I said before, our experience with Susanna has been outstanding nothing but good vibes.

January 04, 2026

Dealership Rating
Employee Rating

It was a great experience purchasing my 2025 Honda Civic Sports Touring Hybrid from Norm Reeves Honda Cerritos. Susana is the best sales person. She is so friendly, nice and knowledgeable. She made the proc More

by Macias3jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2026

Norm Reeves Honda Superstore Cerritos responded

Thank you! Susana clearly made the whole process feel easy and welcoming, and Christian helped seal the deal without slowing things down. We’re so glad everything came together so smoothly and hope you’re loving every mile in your new hybrid.

January 02, 2026

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Excellent service. Super nice person and we love how helpful and friendly she was. We believe she adds greatly to the buying process. Thumbs Up!!!! More

by Virgilglew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Friendly, thoughtful, and genuinely helpful, Susanna finds ways to make the process feel easier without cutting corners. She focuses on people first, paperwork second. Thanks for recognizing her impact.

January 02, 2026

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Employee Rating

Susanna was helpful and friendly. She listened to what we wanted and did not pressure us to purchase extras. She gave us a great deal and even stayed with us after the sale was comple More

by EP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Linda Ly

Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Susanna approaches every conversation like a collaboration, not a checklist. Listening comes first, and support doesn’t stop when the paperwork is done. We’re glad that approach made the experience feel complete.

January 02, 2026

Dealership Rating
Employee Rating

Susanna was super helpful, empathetic and cheerful. She explained the basic features of the CRv Sport L to us to our satisfaction. Excellent service. We felt cared for and valued as a customer. More

by Virgilglew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2026

Norm Reeves Honda Superstore Cerritos responded

Some people quietly elevate the entire experience just by how they show up. Susanna brings warmth, patience, and genuine care to every interaction, and it shows. We appreciate you recognizing the value she adds.

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