Susanna Yim | Page 2

We don't typically go to dealerships unless we have a good deal to start with- Susanna made sure we had that before we even started! We faced a few hurdles during the deal and she made sure to help us in good deal to start with- Susanna made sure we had that before we even started! We faced a few hurdles during the deal and she made sure to help us in every way she can to help get us our dream car!! She made it possible!! We are sooo happy!! Thank you Susanna!! More

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This dealership was great. The two people that guided me through the process were awesome. They helped the process move through swiftly, were very patient, and very kind. It re The two people that guided me through the process were awesome. They helped the process move through swiftly, were very patient, and very kind. It really made the experience nicer, especially when compared to the traditional process of purchasing a car from a dealership. Usually they stall and try to sell you stuff, but this did not happen which I appreciated. I just wanted to get the car, and I did. The two people that helped me were Susanna Yim, and Michael Choi. I highly recommend these two. More

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Definitely the most outstanding service we got, purchasing my son’s first new car! Thank you so much Susana for making it so easy . purchasing my son’s first new car! Thank you so much Susana for making it so easy . More

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I am active military. Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you Sussana went beyond her capability of helping me. She is the best!!! I am so lucky to have her as my salesperson. She replied 24/7 like literally you can text her in the middle of the night asking about the car you are interested in. And she be able to get back to you right away. I wish to get more cars soon and have sussana as my salesperson once more. More

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Quick and negotiable, down to business and ready to make a sale! Appreciated the honesty and willingness to listen. a sale! Appreciated the honesty and willingness to listen. More

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This is my second time here. They are fair and don’t waste too much time wheeling and dealing. Highly recommended. Susana Yim is very through and knowledgeable They are fair and don’t waste too much time wheeling and dealing. Highly recommended. Susana Yim is very through and knowledgeable More

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The car buying experience can be difficult and nerve wracking but Susanna Yim made the car buying experience as pleasant as can be. Seriously 100%. I got lucky she responded to my initial inquiry. Hone wracking but Susanna Yim made the car buying experience as pleasant as can be. Seriously 100%. I got lucky she responded to my initial inquiry. Honestly if it wasn’t for her patients with me because I wasn’t sure about what model and trim level I might have purchased elsewhere. I had another sales person snap at me and I didn’t need that additional stress. She went above and beyond communicating and keeping me updated. Also the entire staff at norm reeves Honda Cerritos get and A+ for their professionalism and treating like a valued customer and make the car buying experience so wonderful and stress free. I can see why this dealership has so many potential customers and visitors looking for car.. Ask for Susanna Yim if u want the same experience I had More

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Susanna Yim is an excellent and caring sales person. She got me my dream car and took her time with addressing all of my concerns! She got me my dream car and took her time with addressing all of my concerns! More

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Sales (Susanna) is amazing, finance team is ok. Do better finance team. Thank you very much. Do better finance team. Thank you very much. More

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My wife and I had a great experience narrowing our search for a Honda Pilot. We are happy with our purchase at Norm Reeves Honda Cerritos, thanks to Susanna for taking care of us. She provided us with helpfu for a Honda Pilot. We are happy with our purchase at Norm Reeves Honda Cerritos, thanks to Susanna for taking care of us. She provided us with helpful experience and a smooth, easy decision. More

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