Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 29

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
1,000 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

1,000 Reviews

Write a Review

Dealership Experience

13 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

Korean Korean

1000 Reviews of Susanna Yim

July 09, 2022

Dealership Rating
Employee Rating

Susana did an amazing job very very easy to work with. I always will come back to her this is my second time with her buying a civic sport. Work with her she’s awesome! More

by kalel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mazen Abdeh

Jul 11, 2022

Norm Reeves Honda Superstore Cerritos responded

Our goal is to ensure all customers have 5-star experiences at Norm Reeves Honda Cerritos, and we're thrilled to hear this was the case for you, Kalel. Congrats on your Honda Civic Sport!

July 06, 2022

Dealership Rating
Employee Rating

A huge thank you to Susanna Yim for such an amazing service. She makes the impossible always be possible. We ordered a car, and today was the day that we got it. Even though she was on her vacation tri More

by Tanya.M.Guzman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2022

Norm Reeves Honda Superstore Cerritos responded

Tanya, we can’t thank you enough for writing this awesome review for our dealership! We're so glad to hear that Susanna went above and beyond to ensure your needs were met. It was a pleasure to help you, and we look forward to doing so again. Take care and enjoy your new Honda!

June 28, 2022

Dealership Rating
Employee Rating

The entire process went very smoothly. Susanna Yim kept in touch to ensure that the car I reserved was secured for me. Even while she went on vacation,she followed up to ensure everything More

by Haydee M
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phil Byrd , Robert Villareal

Jun 29, 2022

Norm Reeves Honda Superstore Cerritos responded

We are happy to hear that our team delivered such efficient, top-notch service to ensure your experience was a great one! Thank you for choosing Norm Reeves Honda Cerritos and for sharing your recommendation of our work. See you next time, Haydee!

June 24, 2022

Dealership Rating
Employee Rating

Susanna Yim is an amazing car sales representative at Norm Reeves. We would highly recommend working with her. She is excellent! More

by srcondie122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 27, 2022

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for the incredible feedback on your recent visit. We're so excited to hear that Susanna could help make your experience so simple and smooth. Enjoy your new ride!

June 19, 2022

Dealership Rating
Employee Rating

Susanna was very nice to me and my parents. She gave us the best price possible and we felt comfortable talking to her about the car. Very good customer service!! More

by A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Norm Reeves Honda Superstore Cerritos responded

We are so pleased to hear you had an excellent experience with Suzanna. We appreciate the amazing rating and review and we hope to see you again. Congrats on your new Honda!

June 15, 2022

Dealership Rating
Employee Rating

Susana was very helpful. Great agent! She kept in contact with me and answered all my questions. More

by StephK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Norm Reeves Honda Superstore Cerritos responded

Steph, it's always a thrill to hear from our customers about their car-buying experience, and we couldn't be happier to know that yours was a great one. Thanks for coming by!

June 15, 2022

Dealership Rating
Employee Rating

Susanna was very knowledgeable, pleasant and a super star. Although she was busy with customers, she managed my sale exceptionally and made me feel at home. I will definitely come back. More

by karensanchez25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the time to leave such a positive review, Karen. Congrats on your purchase, and we hope we can be of assistance to you again someday.

June 10, 2022

Dealership Rating
Employee Rating

Susanna is amazing at what she does. She’s been such a joy and comfort within helping me get a car. This is my second time coming to her for a car and the process was just as smooth as t More

by ichooseashvc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike, Aguilar

Jun 13, 2022

Norm Reeves Honda Superstore Cerritos responded

Your kind words and amazing rating mean a lot to us. Thanks so much for sharing your experience and we hope to be of assistance to you again in the future. Take care and enjoy your new-to-you ride!

June 03, 2022

Dealership Rating
Employee Rating

Superb experience from the beginning to the finish in one day! Highly recommend Susana Yim! On point, on time, very trustworthy! More

by Andrew K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2022

Norm Reeves Honda Superstore Cerritos responded

Andrew, we are so glad to hear your needs were met during your visit to Norm Reeves Honda Superstore Cerritos! Thanks for stopping by.

May 06, 2022

Dealership Rating
Employee Rating

Overall excellent experience with this dealer and timely updates from Susanna awesome support and appreciated for her help in finding right vehicle to my requirements More

by Venkata
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Norm Reeves Honda Superstore Cerritos responded

Our goal is to ensure all customers have 5-star experiences at Norm Reeves Honda Cerritos, and we're thrilled to hear this was the case for you. Congrats on your purchase!

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