Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim | Page 99

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
999 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

999 Reviews

Write a Review

Dealership Experience

13 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

Korean Korean

999 Reviews of Susanna Yim

July 03, 2013

Dealership Rating

The two employees as selected were very helpful. Ishan was patient throughout my car selection process and Susanna was thorough in explaining the product and services. More

by x3chelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

June 04, 2013

Dealership Rating

Get price over Internet then get call from dealer,have better price over the phone, the sales person promise the price and the color they have. 2 hours late we get our new ACCORD and happy drive to home. More

by Wilsonmpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

May 14, 2013

Dealership Rating

It was a pleasure to work with Susanna. She went above and beyond to get me the best quote and retain my business (I purchased an Accord from Norm Reeves Cerritos a few years back). She has also followed More

by oscarmireles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 15, 2013

Norm Reeves Honda Superstore Cerritos responded

We are happy to have you as a part of the Norm Reeves Honda family! Susanna is a valued member of our team and she'll be delighted to hear that she was able to impress you. We look forward to doing business with you again in the future. Before your next appointment, check us out on Twitter and Facebook for our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

April 08, 2013

Dealership Rating

Susanna was very friendly and attentive to our needs. She was very straightforward and knowledgeable about the car we wanted and steered us to the one that was right for us. Highly recommended, make sure you More

by s54flexin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback! Susanna is a valued member of our team and will be happy to hear that you were so satisfied with your experience. We look forward to impressing you during your future visits. Remember to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

April 02, 2013

Dealership Rating

Great staff,excellent customer service. This was the best new car buying experience I ever had. The whole process was great. Would highly recommend this dealership. Thanks! More

by Superdave23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Sanchez

Apr 02, 2013

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new car! Thank you for taking the time to write this wonderful feedback. I'm happy to hear that our spectacular customer service offered you a fresh perspective on the car buying experience. Before your next servicing appointment, check us out on Twitter and Facebook for access to our exclusive monthly specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

March 03, 2013

Dealership Rating

Service was great I would recommend this dealership to my friends and family. Susanna has kept in contact and has made me a happy customer More

by Frankzuniga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna yim

Mar 04, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review! It is great to know that Susanna was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

February 14, 2013

Dealership Rating

My review only pertains to the sales and finance department since I haven't had my car serviced yet. I bought a Honda Odyssey LX .. The salesperson Susanna didn't pressure me and took the time to sh More

by sungclee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this great review spreading the word about our dealership! Congratulations on your new Odyssey; I'm happy to hear that you were so satisfied during the purchasing process. I'm confident you will also be impressed with our service department! Before you bring your Odyssey in for service, check us out on Twitter and Facebook for access to our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

February 13, 2013

Dealership Rating

We had been to different dealerships but none of the sales consultants were as friendly and knowledgable as Susan. Susan worked hard to get us a great deal and made sure we agreed with everything she wa More

by Natcomayagua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 13, 2013

Norm Reeves Honda Superstore Cerritos responded

Your review was just delightful to read. I am happy to hear that Norm Reeves Honda outshone the competition and earned your trust and business. Susan is an important member of our team and she'll be happy to hear about how satisfied you were during the purchase of your new Accord LX. We look forward to working with you again in the future; remember to find us on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

February 11, 2013

Dealership Rating

The dealership has good inventory of vehicles. The Sales representative had good patience while clearing all my queries & that helped me making the correct decision. Overall, a good experience! More

by pratikyeola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2013

Norm Reeves Honda Superstore Cerritos responded

I'm glad to hear that your experience at Norm Reeves Honda was hassle-free and easy. We work hard to find the perfect vehicle to fit each of our customers' needs. Please don't hesitate to call or stop in if there is anything else we can do to help you. Be sure to find us on Twitter and Facebook for our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

February 01, 2013

Dealership Rating

Susanna Yim is the best sales person ever. My sister also got a new Honda from her last month. The sales process was very smooth and efficient. Susanna Yim is THE BEST More

by mehrdad855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2013

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this great review! It's encouraging to know that you and your sister are satisfied with Susanna and your new Hondas. We hope to work with both of you again in the future! Be sure to find us on Twitter and Facebook for access to our latest specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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