Susanna Yim | Page 98

Great Place to get a car.. I saw a used 2011 accord I liked online. I went in to test drive it and ended up leaving with a 2014 accord. Susanna was great. She was patient and ve I saw a used 2011 accord I liked online. I went in to test drive it and ended up leaving with a 2014 accord. Susanna was great. She was patient and very helpful. I would defintely reccomend her to family and friends. Her service was outstanding. More

Report | Print

My experience with Susanna Yim at Norm Reeves Honda has been nothing but fantastic and exemplary. This was not the easiest to put together (or so I thought) until I was contacted by Susanna. I was cosignin been nothing but fantastic and exemplary. This was not the easiest to put together (or so I thought) until I was contacted by Susanna. I was cosigning for a new Honda Civic for my daughter who lives in So Cal. I live in Southwest Florida. From the very outset Susanna listened to our needs and executed quickly. The paperwork got to me and all was in order as agreed. If this long distance experience went this well with me I can only imagine how easy and professional Susanna handles her local business. To the owner and managers at Norm Reeves my congrats to you and your wonderful sales rep. Susanna. Thanks again, Dan More

Report | Print

I haven't had to buy a car in 11 years, bought 6 previously, the last two being Honda's, and every time it was very overwhelming, with a lot of sales pressure, a lot of hassle, and VERY time consum previously, the last two being Honda's, and every time it was very overwhelming, with a lot of sales pressure, a lot of hassle, and VERY time consuming to purchase a vehicle. I was in no way excited to go through such a process for another car. But I am a single Mom now, and needed a new car, and with my newborn, did not have a lot of time to go through such a process. That was NOT the case this time. I met SUSANNA YIM, Internet Sales Consultant at Norm Reeves Honda. She was kind and diligent from the moment I met her. She followed through at every turn. She was kind, sweet, and easy to talk to, like I already knew her. I had chosen a car I wanted on their website, and couldn't get into the dealer for a few days, but she followed through, without being pushy, as if she was saving the car I wanted just for ME. I finally made it to the dealer, and she was there, prepped and ready to go. Explained all the benefits of my car, showed me how to use all them, and made me feel like a QUEEN getting the car. She went above and beyond in my opinion, as she made sure I was comfortable and informed of everything along the way. I have to say, SUSANNA YIM made my car buying experience feel so comfortable and ease. She was very patient with ALL my questions and had an answer for everything, which tells me she was very knowledgeable about the product she was selling me. She is a "Gold Master" at her job, as she rightfully deserves! I was in and out In a couple hours, NOT all day, like it normally takes, such a "breathe of fresh air!" I would and will recommend SUSANNA YIM to anyone I know who wants to buy a vehicle. She was amazing and compassionate , and accommodating, all the way through, from the moment I sent an email to her to the moment she brought me my car. And, afterwards she has contacted me a couple times, to make sure I was still satisfied, and she was there for any questions I may have, and again, I did, and again, she was very helpful and knowledgeable. I have to say, I couldn't have asked for a better car buying experience in 7 car purchases now...THANK YOU SUSANNA YIM! Not for only doing your job well, but you obviously like your job to do such amazing work with your customers. I will NOT forget you...as Ill need another car again, and YOU will be who I will be going to...Thank you, Thank you, Thank you!!! Victoria...a VERY satisfied customer of Norm Reeves Honda in Cerritos because of such an amazing Sales Person SUSANNA YIM! :) In addition, Kevin Harris, Finance Manager, he was wonderful too. I cannot express how comfortable he made me feel with such a huge financial transaction. It is at time a bit overwhelming. He is just a person, like me, and treated me the same. He was awesome at providing all my documents in such a thorough way. He had me at ease and smiling the whole time. Its a stressful time, buying a car, and I never for a moment felt stressed. He was patient, diligent and thorough and he's your guy when singing all those documents. He is an asset to Norm Reeves Honda in Cerritos, and I am so happy they brought him aboard. I have not met another financial person so kind and genuine as him. I cannot say enough how great Norm Reeves Honda in Cerritos is! They have great talented employee's and I will recommend them to everyone I can. Thank you again for my new Honda...im so happy and I love it! Victoria...ag More

Report | Print

I went into the dealership with my mother and Susanna Yim was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean, she spoke to me in English answering all the questions I had. I really recommend Mrs. Yim because of her kind and friendliness. Thank you! More

Report | Print

Service was great. Susanna Yim explain very detail about the car. She answered all of our questions. She was very understanding and good customer service. the car. She answered all of our questions. She was very understanding and good customer service. More

Report | Print

Excellent service. Susanna was very professional and helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. More

Report | Print

I visited most dealerships within 1/2 hour of my home in Moreno Valley. What most of these dealerships considered customer service felt more like pushiness and coercion to purchase a vehicle that wasn't ex Moreno Valley. What most of these dealerships considered customer service felt more like pushiness and coercion to purchase a vehicle that wasn't exactly what I was looking for. My friend suggested that I contact Susanna Yim at Norm Reeves Honda, Cerritos. He said that he received excellent service from Susanna and I could trust her to deliver the exact car I was looking for, and for the best terms anywhere. He said he had already purchased 2 cars from her. After speaking to Susanna over the phone, I felt very confident that she could deliver the car I was looking for and for the right price. On this leap of faith, I drove the 1.5 hours from my work in San Bernardino to Cerritos to meet with Susanna. I was not disappointed. Susanna was waiting for me when I arrived. She immediately took me outside and showed me the exact car I was looking for, in the exact color and trim! After a test drive, she presented lease terms that were by far the best I'd seen anywhere. I am thankful to my friend who recommended Susanna Yim, and I will happily recommend her to any family and friends who are looking for a car. More

Report | Print

Susana was great, price was never changed since the first time we talked to her. Only bad thing was we were told the car had no alarm so we bought it, later we found out the car did have a factory alarm. time we talked to her. Only bad thing was we were told the car had no alarm so we bought it, later we found out the car did have a factory alarm. More

Report | Print

Susana was absolutely wonderful. Very dedicated to closing the deal, answered all my questions,very fast worker appreciate her very much I was more than satisfied with the service. Thank you so much s closing the deal, answered all my questions,very fast worker appreciate her very much I was more than satisfied with the service. Thank you so much susana. More

Report | Print

Very glade to work with Susanna, she save me a lot of time to buy a new car. Usually I have to spent half day to finish all the paper and she is so well prepared to answer all my questions. time to buy a new car. Usually I have to spent half day to finish all the paper and she is so well prepared to answer all my questions. More

Report | Print