Susie Hatheway

The experience was awfully disappointing. I had a scheduled appointment for 9am, I arrived at approximately 8:45. I was finally able to leave the dealership at 4:15 that evening. As I was lea I had a scheduled appointment for 9am, I arrived at approximately 8:45. I was finally able to leave the dealership at 4:15 that evening. As I was leaving I checked my truck and both fender flares were loose and just hanging. I immediately let them know, they had to take my truck back into the shop in order to fix the issue. They bring my truck out of the shop and I once again try to leave and notice my change fuel filter light is still on. Had to stop and go back to let them know. They once again had to come fix the issue. And to top it all off, not one person offered me any kind of compensation for not only sitting there for 7 hours, but having to deal with poor work ethic. It was a horrible situation and the worst experience possible More

by brent2202 Verified Customer Verified Customer

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I had an appointment and there was huge line of cars there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. More

by loribhgp Verified Customer Verified Customer

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I would not go back, dropped truck off at 10am and went back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful and the lady was actually kind of rude. Only reason I went there again is because I purchased 3 years of oil changes. Similar to the last time I dropped it off. Why have appointment times if you’re keeping my truck for 7 hours. Do not recommend. I also asked for a wash and it was not done either. I will take my business else where. More

by CRAIGBIDDI Verified Customer Verified Customer

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They gave me a loaner so that they could take the time needed to determine where the noise my truck was making was coming from. They found it and fixed it timely! needed to determine where the noise my truck was making was coming from. They found it and fixed it timely! More

by pstephenfoster Verified Customer Verified Customer

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Hello, waiting over two hours for an oil change and tire rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to get another service advisor to check me out. I only knew my vehicle was ready when I saw it parked. More

by BSINGLE3 Verified Customer Verified Customer

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As always, service is 5 star. We are customers since 2010, have purchased four vehicles from Mandal since then. We have always received excellent service. We get all our maintenan We are customers since 2010, have purchased four vehicles from Mandal since then. We have always received excellent service. We get all our maintenance service in all our vehicles there. The facility is nice, waiting area is comfortable (coffee is the best)! everyone is polite, pleasant and professional. Brought our 2022 GMC Acadia for an issue. We were informed of what was going on and what needed to be done. Work was done, vehicle performing better. Mandal has the best selection of vehicles. No pressure and no hassle shopping experience. Looking forward to future purchases. :) More

by fortsill1979 Verified Customer Verified Customer

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Came to get my truck. There was a Mandel Associate at 3 of 4 service desks. 1 associate closest to me was speaking to a customer but it was some kind of small talk not There was a Mandel Associate at 3 of 4 service desks. 1 associate closest to me was speaking to a customer but it was some kind of small talk not about vehicle service. The other two associates and another associate was talking to each other. Not about service but just some sort of chit chat and giggleing. The associate from the 4th empty desk in the next room on the other side of the glass wall was chit chatting with the guy at the desk. He was the one I left my keys with I stood there for some time without being acknowledged. Finally I had to rudely speak out and ask for some help. Pretty soft service I’d say. I was really leaning toward using Mandal for my regular oil changes because the price seemed reasonable. Not so sure now. Mark Wack More

by markjwack Verified Customer Verified Customer

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I arrived on time and the service department took swift action to get me checked in and taken care of quickly. Great service action to get me checked in and taken care of quickly. Great service More

by Shadowcarbike Verified Customer Verified Customer

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Always excellent customer service. Thank you Jamie for always taking time to assist no matter how busy. Best dealership and service department. Thank you Jamie for always taking time to assist no matter how busy. Best dealership and service department. More

by KEARNS53 Verified Customer Verified Customer

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Friendly, quick and gets the job done . Helped me out alot..Thank y’all so much! Helped me out alot..Thank y’all so much! More

by BRL70503 Verified Customer Verified Customer

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