Susie Hatheway

She was attentive to my needs and very professional and courteous to all my needs courteous to all my needs More

by drrayday313 Verified Customer Verified Customer

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I had a scheduled appointment on the 7th of July 2026, for 10:00am for a check engine light. I brought my vehicle in and dropped it off. My wife picked me up and we hung around the area for a couple of ho for 10:00am for a check engine light. I brought my vehicle in and dropped it off. My wife picked me up and we hung around the area for a couple of hours because we live 35 miles from the dealership. I called the dealership at noon to find out if it had been diagnosed and it had not. We hung around for another two hours then called again to find out if my truck had been diagnosed and were told it had not. So after four hours my truck had not even been diagnosed to at least inform me why my check engine light was on. We left D’iberville where the dealership is located and headed home. The next afternoon, July 8th, I was informed that my truck was diagnosed and I had a leak in my air cooler outlet pipe. I was told the dealership didn’t have the part in stock and would have to order it and that my truck would probably be ready the following day. Miss Susie Hathaway asked me if I wanted my air filter, cabin filter, and fuel filter changed since my truck was already in the shop. Originally I told her yes, but after hanging up I called her back and told her that I would change all three of the filters out myself vise paying over $400 for the service. On July 9th around noon I called the service department and asked to speak to the service manager. I was told he was out to lunch. I left my name and a call back number but never got a return call. Around 1:00pm the service department called me to inform me my truck was finished and ready for pickup. I picked up my truck and brought it home. Several days later when I went to change the air filter and cabin filter I noticed that the three screws that hold down the air filter cover were completely backed out and the hose clamp for the intake hose was loose as well as the cover itself. I took pictures of all of this before performing the filter change. When I was finished I called the service department and asked to speak with the service manager and was told he was out. Again I left my name and call back number but never got a return call. On the evening of July 12th which was a Sunday I went on the dealership website and left a message for the dealership manager to contact me. I never was contacted. On Tuesday morning I called and asked to speak with the dealership manager and was told he was with a customer so again I gave my name and call back number but was never contacted. I have never in my life had this much difficulty trying to reach any kind of management from a business. At this time I’ve elected to cancel my service plan with the dealership and advise my family and friends to avoid this particular dealership as a whole from sales to service. More

by LADYBUG092702 Verified Customer Verified Customer

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Called for a recall made the appointment for over a week in advance. Service department called trying to push the mobile service that I did not want. Get the truck into the dealership and dropped off only f in advance. Service department called trying to push the mobile service that I did not want. Get the truck into the dealership and dropped off only for them to call a little while later to tell me to come pick it up they dont have the part in stock and I will have to bring it another day. So wasted my time on a work day where this truck is used and cost me money. More

by mayfieldjason1 Verified Customer Verified Customer

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I went in because I was having problems with my vehicle and they got back with me in a reasonable time and let me the the problem and the amount to fix it and they got back with me in a reasonable time and let me the the problem and the amount to fix it More

by shawandawhite2012 Verified Customer Verified Customer

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Great dealership and the service managers and technicians went above and beyond to service and repair my truck. went above and beyond to service and repair my truck. More

by FAVRESPUMPANDWELLSVC Verified Customer Verified Customer

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The experience was awfully disappointing. I had a scheduled appointment for 9am, I arrived at approximately 8:45. I was finally able to leave the dealership at 4:15 that evening. As I was lea I had a scheduled appointment for 9am, I arrived at approximately 8:45. I was finally able to leave the dealership at 4:15 that evening. As I was leaving I checked my truck and both fender flares were loose and just hanging. I immediately let them know, they had to take my truck back into the shop in order to fix the issue. They bring my truck out of the shop and I once again try to leave and notice my change fuel filter light is still on. Had to stop and go back to let them know. They once again had to come fix the issue. And to top it all off, not one person offered me any kind of compensation for not only sitting there for 7 hours, but having to deal with poor work ethic. It was a horrible situation and the worst experience possible More

by brent2202 Verified Customer Verified Customer

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I had an appointment and there was huge line of cars there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. there before me. However, they honored my appt and moved me up in the line, getting me out of there in great time. More

by loribhgp Verified Customer Verified Customer

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I would not go back, dropped truck off at 10am and went back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful back at 3:30 and they had not even started my oil change. I had an appointment and had to wait almost 2 additional hours. Staff was less than helpful and the lady was actually kind of rude. Only reason I went there again is because I purchased 3 years of oil changes. Similar to the last time I dropped it off. Why have appointment times if you’re keeping my truck for 7 hours. Do not recommend. I also asked for a wash and it was not done either. I will take my business else where. More

by CRAIGBIDDI Verified Customer Verified Customer

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They gave me a loaner so that they could take the time needed to determine where the noise my truck was making was coming from. They found it and fixed it timely! needed to determine where the noise my truck was making was coming from. They found it and fixed it timely! More

by pstephenfoster Verified Customer Verified Customer

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Hello, waiting over two hours for an oil change and tire rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to rotation is ridiculous. I believe you should have a fast lane for oil change and tire rotations. Then the service advisor was not available. I had to get another service advisor to check me out. I only knew my vehicle was ready when I saw it parked. More

by BSINGLE3 Verified Customer Verified Customer

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