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Susie Hatheway
Susie Hatheway at Mandal Buick GMC

Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
497 Reviews
4.6

497 Reviews

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497 Reviews of Susie Hatheway

August 01, 2025

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Employee Rating

One of the best service departments on the coast and has been for years. Thanks More

by english_charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Mandal Buick GMC responded

Thank you for your kind words, Charlie! We truly appreciate your feedback about our service department at Mandal Buick GMC. It's wonderful to hear that you've had a great experience with us over the years. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

August 01, 2025

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Employee Rating

Long wait. Over two hour wait for oil change with previous appointment made. Same wait time as without an appointment. More

by Betzy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Meakins

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Aug 03, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us, Betzy. We understand that a long wait time can be frustrating, especially when you arrive for a scheduled appointment. Your feedback regarding the oil change service is appreciated. Please feel free to reach out to us directly at Mandal Buick GMC so we can discuss this further. We hope to provide you with a better experience in the future. Sincerely, the Team at Mandal Buick GMC

July 30, 2025

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Employee Rating

Susie was superior in every way for this issue I had. Came through in a way I wasn't expecting. Shes always awesome with helping me. More

by deanemiller0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Mandal Buick GMC responded

Thank you your feedback, Deane! We're glad to hear about your positive experience and how our team, especially Susie, was able to assist you beyond your expectations. We appreciate your support and look forward to serving you again at Mandal Buick GMC. Sincerely, the Team at Mandal Buick GMC

July 30, 2025

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Good experience overall but only received one key fob and wanted me to buy the second one still do not have a second one. 500 dollars is a bit steep when should have come with the truck More

by wingrider26
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods , Didn’t use any

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Jul 31, 2025

Mandal Buick GMC responded

Thank you for your feedback. We're glad to hear you had a good experience overall at Mandal Buick GMC. We understand your concerns regarding the key fob. Our team aims to provide a complete vehicle experience and appreciates your input on this matter. If you have any further questions or need assistance, please feel free to contact us. Sincerely, the Team at Mandal Buick GMC

July 24, 2025

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Employee Rating

3 hour wait for an oil change when I had an appointment is not acceptable. More

by MPRINE
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Rowell

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Jul 25, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand that waiting three hours for an oil change, especially with an appointment, is frustrating. We appreciate your feedback and want to ensure your next visit to Mandal Buick GMC is more efficient. Please consider reaching out to us directly so we can discuss your experience further. Thank you again for your input. Sincerely, the Team at Mandal Buick GMC

July 22, 2025

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Employee Rating

Greg was very helpful and explicit ed the separate charges. The check engine light stayed off until I drove 10 miles down the road and once again it back on. Aggravated with the vehicles performance. More

by ADONALDSILER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Mandal Buick GMC responded

Thank you for sharing your experience. We appreciate your feedback regarding Greg's assistance and the explanation of charges. However, we understand your frustration with the check engine light issue. We encourage you to reach out to Mandal Buick GMC directly so we can address this concern and find a solution for you. Your satisfaction is important to us. Thank you again for your feedback! Sincerely, the Team at Mandal Buick GMC

July 16, 2025

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I was lied to and to return the car for work a week later. They did not apologize until I gave a negative review on Facebook More

by Kami_stansbury
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Tony Vertudazo

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Jul 17, 2025

Mandal Buick GMC responded

Thank you for sharing your experience, Kami. We understand your frustration regarding the situation with your vehicle at Mandal Buick GMC. Your feedback is important, and we encourage you to reach out to us directly so we can address your concerns more thoroughly. We aim to uphold high standards and appreciate the opportunity to improve our service. Thank you again for your input. Sincerely, the Team at Mandal Buick GMC

July 15, 2025

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oops I did not mean to unsubscribe to messages. Pease continue to send me review notices. Also, mandal service department is also very helpful and nice. I would give tem a +10 on a rating scale. More

by vrb51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, Stephanie Woods

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Jul 15, 2025

Mandal Buick GMC responded

Thank you, Vickie! We appreciate your feedback about our service department at Mandal Buick GMC. We're glad to hear you find them helpful and friendly. We look forward to seeing you again. Sincerely, the Team at Mandal Buick GMC

July 10, 2025

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We love Jamie! !! But they did forget to top off the def. As always we are very satisfied with the great service! More

by adrian.mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Jul 11, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you love Jamie and are satisfied with the service at Mandal Buick GMC. Your feedback about the DEF top-off is appreciated, and we'll make sure to address it. We look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

July 09, 2025

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Employee Rating

Great service made me feel right at home. I would recommend there service department. Didn’t realize how I got in out very fast. More

by Tmcadams78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie

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Jul 10, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you felt at home and received great service from our team at Mandal Buick GMC. It’s fantastic to know you appreciated the speed of our service department. We truly value your recommendation and look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

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