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Susie Hatheway
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457 Reviews
457 Reviews
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457 Reviews of Susie Hatheway
April 30, 2025
Very professional, and the wait time was very reasonable. The staff was very pleasant and easy to talk with , as well as the efficiency of the crew. The staff was very pleasant and easy to talk with , as well as the efficiency of the crew. More
by sanchezcrystal654
Verified CustomerOther Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
April 29, 2025
GREAT PLACE AND PEOPLE TO DEAL WITH HANDS DOWN THE BEST PLACE TO BUY FROM PLACE TO BUY FROM More
by MIGUESNAP
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
April 24, 2025
I had an appointment for an oil change and tire rotation and it took over 2 hours to complete. HOWEVER, they recognized how long how I had been waiting and did not charge me for the service. I did not purch and it took over 2 hours to complete. HOWEVER, they recognized how long how I had been waiting and did not charge me for the service. I did not purchase my vehicle from Mandel but they will be my go to service department. More
by ginafulton
April 21, 2025
Susie is by far the best service attendant that I have ever experienced. She keeps me updated and informed. She doesn't double talk or seem fake. She seems to have a genuine approach to customer servic ever experienced. She keeps me updated and informed. She doesn't double talk or seem fake. She seems to have a genuine approach to customer service that is refreshing. More
by COREY47
Other Employees Tagged: Stephanie Woods , Robert Davis
April 14, 2025
Overall I usually have a good experience at Mandal but this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a discount for my trouble which was nice and unexpected. More
by SCOTFOXRADIO
Other Employees Tagged: David Kelly, Jamie Meakins
April 13, 2025
I’m usually satisfied with Buick service center but not this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued on her personal call. I had to wait about 5-10 mins to wait on one of the other 3 or 4 gentlemen at the other desks to get off the phones. Finally one of them helped me and told me to go inside to pay where they had my sheet. We went in but she didn’t have it so had to go back out to get it. The guy brought it in to her (cashier) but the cashier said she couldn’t take off my coupon so again had to go back out to the service desks where still the lady at the first desk continued on her personal call and ignored us so had to wait another 5 mins for the other guy to get off his (work) call. I left very frustrated. Not only did I have to go back and forth between the service desk and cashier but had to wait a long time to get someone to acknowledge my presence and help me. I was there a long time trying to pay but that whole entire time the lady at the first desk was on a personal call that whole time. More
by wrightc2009
April 13, 2025
I bought my vehicle at this location and I've had no issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple times for the carwash service. The last two times I just paid my service cost and left without the carwash because I didn't feel like asking a second time. It just feels like I'm not being listened to when I ask for additional services. More
by C17ROSS
Other Employees Tagged: David Kelly, Jamie Meakins
April 13, 2025
Always on time. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. More
by Seagars
Other Employees Tagged: David Kelly, Jamie Meakins
