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Susie Hatheway
Susie Hatheway at Mandal Buick GMC
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Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
461 Reviews
4.6

461 Reviews

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462 Reviews of Susie Hatheway

May 10, 2025

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Employee Rating

Everyone was nice and informative. I waited about 2 hours for a oil change, I had an appointment at 1:00. More

by howardstephanie56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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May 08, 2025

Dealership Rating
Employee Rating

Service representative , Susie was extremely nice and explained everything that was done to my vehicle. More

by SMERRIMAN2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo , Jim in sales

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May 08, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Susie provided you with excellent service and clearly explained everything regarding your vehicle. At Mandal Buick GMC, we strive to ensure our customers receive the best experience possible. We hope to see you again soon! Sincerely, the Team at Mandal Buick GMC

May 08, 2025

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Employee Rating

Real smooth the staff is very polite and friendly nice clean environment ms Susie is the best she take care of all my vehicles thank you! More

by woodynora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2025

Mandal Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Mandal Buick GMC. Ms. Susie will be happy to know that you appreciate her exceptional care for your vehicles. We look forward to serving you again soon! Sincerely, the Team at Mandal Buick GMC

May 03, 2025

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Employee Rating

The service time is too long and not consistent with other service providers. Even though this time it was way faster than last time More

by abufreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins

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May 03, 2025

Mandal Buick GMC responded

Thank you for your feedback. I understand your concerns regarding service time, and I appreciate you recognizing the improvement since your last visit. At Mandal Buick GMC, we strive for consistency and efficiency, and your comments will help us continue to enhance our services. If you have any further feedback or would like to discuss this in more detail, please feel free to reach out to us directly. We value your input! Sincerely, the Team at Mandal Buick GMC

May 01, 2025

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Employee Rating

Very professional, and the wait time was very reasonable. The staff was very pleasant and easy to talk with , as well as the efficiency of the crew. More

by LILLYFAM2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2025

Mandal Buick GMC responded

Thank you for your review! We're glad to hear that you experienced professionalism and reasonable wait times at Mandal Buick GMC. Our team works hard to provide a pleasant experience, and it's great to know that you found our staff easy to talk with. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

April 30, 2025

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Employee Rating

Very professional, and the wait time was very reasonable. The staff was very pleasant and easy to talk with , as well as the efficiency of the crew. More

by sanchezcrystal654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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May 01, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Mandal Buick GMC to be professional, pleasant, and efficient. Your feedback about the reasonable wait time is greatly appreciated. We look forward to welcoming you back on your next visit! Sincerely, the Team at Mandal Buick GMC

April 29, 2025

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Employee Rating

GREAT PLACE AND PEOPLE TO DEAL WITH HANDS DOWN THE BEST PLACE TO BUY FROM More

by MIGUESNAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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Apr 29, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We at Mandal Buick GMC truly appreciate your kind words and are thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s great to know we met your expectations. We look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

April 24, 2025

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Employee Rating

I had an appointment for an oil change and tire rotation and it took over 2 hours to complete. HOWEVER, they recognized how long how I had been waiting and did not charge me for the service. I did not purch More

by ginafulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us, Gina! We appreciate your understanding regarding the wait time for your oil change and tire rotation. At Mandal Buick GMC, we strive to provide excellent service, and we're glad we could make things right for you by waiving the service fee. We're delighted to hear that you'll consider us your go-to service department moving forward! If you have any further questions or need assistance, please don't hesitate to reach out. Sincerely, the Team at Mandal Buick GMC

April 21, 2025

Dealership Rating
Employee Rating

Susie is by far the best service attendant that I have ever experienced. She keeps me updated and informed. She doesn't double talk or seem fake. She seems to have a genuine approach to customer servic More

by COREY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Woods , Robert Davis

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Apr 21, 2025

Mandal Buick GMC responded

Thank you so much for your kind words! We’re thrilled to hear that Susie provided you with such exceptional service at Mandal Buick GMC. Her genuine approach to customer care makes a significant difference, and we are glad you noticed. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

April 19, 2025

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Employee Rating

Most unprofessional non- organized un trained bunch of people. No one knows what xxxx is going on. I have bought several cars from there but never again. More

by patrick@gcsolutions.ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 21, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received at Mandal Buick GMC. Your feedback is important and will help us improve. We encourage you to reach out directly so we can address your specific issues and find a way to assist you better in the future. Sincerely, the Team at Mandal Buick GMC

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