Susie Hatheway

October 2024, I went to Mandal Buick GMC knowing exactly which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell me GM Financial offered me the best interest rate at 8.45 percent. I asked if they are sure because I've never received anything but the best possible interest rate and they insist it was the best. I now know better because only 6 months later I refinanced the vehicle and currently have a 3.49 percent interest rate. I should have taken my dad's advice as he said if they give you a good deal on the vehicle they're going to jack up the interest rate and apparently that's what they did in my case because my credit score nor anything else about me changed in 6 months. In addition to this I regret that I purchased my 2024 GMC Terrain from Mandal for several other reasons the biggest being they have made it very uncomfortable for my husband or I to go there. During my purchase they made it as if I had a choice to get Auto Butler or not but a couple months after my purchase I tell them I do not want Auto Butler. My receipt says I paid $1,099 for the auto Butler but when I asked for a refund they claim they increased my rebates for Auto Butler to be free to me. This was not explained and I do not have anything showing I was given a rebate for $1,099 on Auto Butler and they claim that I can't get a refund because it can't be taken off. As far as I know it was never applied but if it was the $1,099 is supposed to be for every 6 months application for 5 years which is what I do not want and it is not right for them to not refund me. Additionally, if I did decide to use it, my husband and I feel highly uncomfortable going to this particular dealership and it can only be used here. In addition, when I bought the vehicle, nobody told me that I cannot get it serviced under warranty at the dealership that is closest to my house. Several months after purchasing, I attempted to bring it to the dealership closest to my home and was told they're not allowed to do warranty work on my vehicle due to a contract they have with the selling dealer to not take customers away from each other. I said well your refusal to work on my car under warranty is definitely not going to force me to bring it to the selling dealer because they have made it so uncomfortable for me to do business at the selling dealer, I'll drive an hour away to go to a GMC dealer in another state or drive an hour to the next nearest GMC dealer within my state. More

by JEN82580 Verified Customer Verified Customer

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It's where I bought my 1500 truck so I had the service done on it and my 300 done on it and my 300 More

by ronaldtate551 Verified Customer Verified Customer

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It was a truly great experience from first phone call to picking up my vehicle. picking up my vehicle. More

by MARKPARISH50 Verified Customer Verified Customer

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I had a very pleasurable experience recently replacing and upgrading my GMC Sierra 1500. Aiden Harrison and Patrick Magee were terrific to work with. I would recommend them highly! and upgrading my GMC Sierra 1500. Aiden Harrison and Patrick Magee were terrific to work with. I would recommend them highly! More

by jwatherton28 Verified Customer Verified Customer

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Professional service as expected with a huge smile on their face at that! Thanks for a wonderful service department! their face at that! Thanks for a wonderful service department! More

by lneal23613 Verified Customer Verified Customer

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I was driving from Texas and was having a battery problem. They were able to fit me in for a new battery and I was able to track my destination safely. Excellent customer service. problem. They were able to fit me in for a new battery and I was able to track my destination safely. Excellent customer service. More

by Dbgjr28 Verified Customer Verified Customer

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I brought my Sierra in for an oil change and tire rotation. They finished my truck up in a little over an hour. Thanks guys! The garage was slammed with other customers and I was pleased with the qu rotation. They finished my truck up in a little over an hour. Thanks guys! The garage was slammed with other customers and I was pleased with the quick turnaround time! More

by FDENICOLA Verified Customer Verified Customer

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The experience was amazing , the process went smooth and my sales associate Shawn was great . We have now purchased three vehicles with Mandal and each and every time it’s been amazing. my sales associate Shawn was great . We have now purchased three vehicles with Mandal and each and every time it’s been amazing. More

by IFIXGM Verified Customer Verified Customer

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SERVICE WAS OK, BUT WAITING TIME WAS HORRIBLE, ARRVAL 6. 30 A.M. FOR AN 7.00 A.M. APPT, VEHICLE WAS NOT MOVED INSIDE UNTIL AFTER 8.00 . VEHICLE WAS NOT FINISH UNTIL ABOUT 10.00. EXTREMELY LONG WAIT FOR A TES 30 A.M. FOR AN 7.00 A.M. APPT, VEHICLE WAS NOT MOVED INSIDE UNTIL AFTER 8.00 . VEHICLE WAS NOT FINISH UNTIL ABOUT 10.00. EXTREMELY LONG WAIT FOR A TEST DRIVE, TIGHTEND FASTNERS, AND FRONT END ALIGNMENT WITH A 7.00 APPT. (TECH WHO MADE REPAIR, EXCELLENT JOB, 2 THUMPS UP) More

by NEWTONKEEYON Verified Customer Verified Customer

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Professional, friendly service that we have grown to expect from MANDAL GMC. GREAT job service dept.! expect from MANDAL GMC. GREAT job service dept.! More

by SCOTT3642 Verified Customer Verified Customer

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