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Susie Hatheway
Susie Hatheway at Mandal Buick GMC

Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
499 Reviews
4.6

499 Reviews

Write a Review

499 Reviews of Susie Hatheway

August 17, 2025

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Employee Rating

It was a great experience. Very easy and they were very kind. Will be returning. More

by hutchinson3006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods

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Aug 17, 2025

Mandal Buick GMC responded

Thank you for your feedback! We are happy to hear you had a great experience at Mandal Buick GMC and found our team to be kind and helpful. We look forward to welcoming you back for your next visit. Sincerely, the Team at Mandal Buick GMC

August 14, 2025

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Employee Rating

I am very satisfaied with the service, the attention was wondrful, definetly i come back More

by Jesuscaballero14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

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Aug 15, 2025

Mandal Buick GMC responded

Thank you for your kind words, Jesus! We appreciate your feedback and are thrilled to hear that you were satisfied with the service at Mandal Buick GMC. We look forward to welcoming you back on your next visit! Sincerely, the Team at Mandal Buick GMC

August 06, 2025

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Employee Rating

Excellent customer service, and great hospitality when getting vehicle serviced. Mechanics were on point with recommendations and maintenance More

by danzander22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Mandal Buick GMC responded

Thank you for your review, Dan! We appreciate your feedback about the excellent customer service and hospitality at Mandal Buick GMC. It's great to hear that our mechanics provided you with helpful recommendations during your vehicle service. We look forward to welcoming you back for your next visit. Sincerely, the Team at Mandal Buick GMC

August 01, 2025

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One of the best service departments on the coast and has been for years. Thanks More

by english_charlie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2025

Mandal Buick GMC responded

Thank you for your kind words, Charlie! We truly appreciate your feedback about our service department at Mandal Buick GMC. It's wonderful to hear that you've had a great experience with us over the years. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

August 01, 2025

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Employee Rating

Long wait. Over two hour wait for oil change with previous appointment made. Same wait time as without an appointment. More

by Betzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Meakins

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Aug 03, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us, Betzy. We understand that a long wait time can be frustrating, especially when you arrive for a scheduled appointment. Your feedback regarding the oil change service is appreciated. Please feel free to reach out to us directly at Mandal Buick GMC so we can discuss this further. We hope to provide you with a better experience in the future. Sincerely, the Team at Mandal Buick GMC

July 30, 2025

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Employee Rating

Susie was superior in every way for this issue I had. Came through in a way I wasn't expecting. Shes always awesome with helping me. More

by deanemiller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Mandal Buick GMC responded

Thank you your feedback, Deane! We're glad to hear about your positive experience and how our team, especially Susie, was able to assist you beyond your expectations. We appreciate your support and look forward to serving you again at Mandal Buick GMC. Sincerely, the Team at Mandal Buick GMC

July 30, 2025

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Employee Rating

Good experience overall but only received one key fob and wanted me to buy the second one still do not have a second one. 500 dollars is a bit steep when should have come with the truck More

by wingrider26
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods , Didn’t use any

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Jul 31, 2025

Mandal Buick GMC responded

Thank you for your feedback. We're glad to hear you had a good experience overall at Mandal Buick GMC. We understand your concerns regarding the key fob. Our team aims to provide a complete vehicle experience and appreciates your input on this matter. If you have any further questions or need assistance, please feel free to contact us. Sincerely, the Team at Mandal Buick GMC

July 24, 2025

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Employee Rating

3 hour wait for an oil change when I had an appointment is not acceptable. More

by MPRINE
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Greg Rowell

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Jul 25, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand that waiting three hours for an oil change, especially with an appointment, is frustrating. We appreciate your feedback and want to ensure your next visit to Mandal Buick GMC is more efficient. Please consider reaching out to us directly so we can discuss your experience further. Thank you again for your input. Sincerely, the Team at Mandal Buick GMC

July 22, 2025

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Employee Rating

Greg was very helpful and explicit ed the separate charges. The check engine light stayed off until I drove 10 miles down the road and once again it back on. Aggravated with the vehicles performance. More

by ADONALDSILER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2025

Mandal Buick GMC responded

Thank you for sharing your experience. We appreciate your feedback regarding Greg's assistance and the explanation of charges. However, we understand your frustration with the check engine light issue. We encourage you to reach out to Mandal Buick GMC directly so we can address this concern and find a solution for you. Your satisfaction is important to us. Thank you again for your feedback! Sincerely, the Team at Mandal Buick GMC

July 16, 2025

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Employee Rating

I was lied to and to return the car for work a week later. They did not apologize until I gave a negative review on Facebook More

by Kami_stansbury
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Tony Vertudazo

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Jul 17, 2025

Mandal Buick GMC responded

Thank you for sharing your experience, Kami. We understand your frustration regarding the situation with your vehicle at Mandal Buick GMC. Your feedback is important, and we encourage you to reach out to us directly so we can address your concerns more thoroughly. We aim to uphold high standards and appreciate the opportunity to improve our service. Thank you again for your input. Sincerely, the Team at Mandal Buick GMC

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