Susie Hatheway
Susie Hatheway at Mandal Buick GMC

Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
565 Reviews
4.6

565 Reviews

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565 Reviews of Susie Hatheway

March 12, 2026

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Employee Rating

Overall, the experience I've encountered at Mandal Buick GMC has always been fantastic. Everyone I interact with is very friendly, but working with Ms. Susie at the service department has been the best part More

by RZISSIC21
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Recommend Dealer
Yes

March 10, 2026

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Amazing customer service fromsetting up the appointment to pickup. You can't beat their team. More

by steve
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Mar 11, 2026

Mandal Buick GMC responded

Thank you for your wonderful review, Steve! We’re thrilled to hear that you had an amazing experience with our team at Mandal Buick GMC, from setting up your appointment to pickup. We appreciate your kind words and hope to see you again soon! Sincerely, the Team at Mandal Buick GMC

March 08, 2026

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They explained in very good detail what was wrong with my truck. The explanation was very clear. More

by jeaneaux
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Mar 08, 2026

Mandal Buick GMC responded

Thank you for your feedback, Jean! We appreciate you taking the time to share your experience with us at Mandal Buick GMC. We're glad to hear that our team provided you with a clear explanation regarding your truck. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, the Team at Mandal Buick GMC

March 08, 2026

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For the most part everything was good. I notice one of the lug nut missing. More

by Lakeshia Payton
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Recommend Dealer
Yes
Mar 09, 2026

Mandal Buick GMC responded

Thank you for your feedback, Lakeshia. We appreciate you taking the time to share your experience with us at Mandal Buick GMC. We're glad to hear that everything was mostly good, but we understand your concern about the missing lug nut. Please feel free to reach out to us directly so we can address this issue and ensure your vehicle is in perfect condition. We look forward to assisting you! Sincerely, The Team at Mandal Buick GMC

March 06, 2026

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From the moment I arrived, each and every employee was superb with a smile and seemed happy to be at work. Rare in the service department world these days. Great experience and certainly appreciated! More

by VIKKIG0617
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Recommend Dealer
Yes

Other Employees Tagged: Didn't get her name but greeted me outside and took my car info. She was exceptional!

Mar 06, 2026

Mandal Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Mandal Buick GMC. It’s great to hear that you had a positive experience with our service department. Our employees take pride in their work, and it shows! We look forward to assisting you again in the future. Sincerely, the Team at Mandal Buick GMC

March 04, 2026

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Service was good. Also received the auto Butler. Do they not vacuum the inside of vehicles anymore? More

by j.curtis9
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Service Communication
Recommend Dealer
Yes
Mar 05, 2026

Mandal Buick GMC responded

Thank you for your feedback! We're glad to hear that you had a good experience with our service at Mandal Buick GMC. Regarding your question about the interior vacuuming, we appreciate you bringing this to our attention. Our team strives to maintain high standards, and your input is valuable. If you have any further concerns or need assistance, feel free to reach out to us directly. We look forward to serving you again! Sincerely, the Team at Mandal Buick GMC

March 01, 2026

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I did not go here in last two xxxx months cause of the services before More

by jsurginerr2
Recommend Dealer
No

Other Employees Tagged: Tony Vertudazo

Mar 01, 2026

Mandal Buick GMC responded

Thank you for sharing your feedback. We understand that your previous experiences may have led to your decision not to return to Mandal Buick GMC. We truly appreciate your input and would like to invite you to discuss your concerns further. Please feel free to reach out to us directly. Your satisfaction is important to us. Sincerely, the Team at Mandal Buick GMC

March 01, 2026

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Buying a new car is usually stressful but Jim was an absolute super star. He went above and beyond to help us and we couldn’t be more appreciative! The service department has been amazing as well. I hig More

by heather81
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Mar 01, 2026

Mandal Buick GMC responded

Thank you so much for your wonderful review, Heather! We’re happy to hear that Jim provided you with such exceptional service during your car buying experience at Mandal Buick GMC. It’s great to know that our service department also met your expectations. We truly appreciate your recommendation and look forward to welcoming you back from Texas for your next vehicle purchase! Sincerely, the Team at Mandal Buick GMC

March 01, 2026

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Excellent service and fast turnaround for an oil change and tire rotation. Service is always good at Mandal! Keep doing what your doing! More

by Merccls400
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Recommend Dealer
Yes
Mar 02, 2026

Mandal Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our service team for your oil change and tire rotation. At Mandal Buick GMC, we always strive to provide quick and quality service. We look forward to seeing you again for your next visit! Sincerely, the Team at Mandal Buick GMC

February 28, 2026

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The reason we purchased vehicles from Mandal is the Service Department and Susie and Jamie. Vehicles need service and Susie and Jamie have always been there for us. They provide great customer and gi More

by GTWNC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Meakins

Feb 28, 2026

Mandal Buick GMC responded

Thank you so much for your wonderful review! It’s fantastic to hear that you had a great experience with our Service Department and that Susie and Jamie were able to assist you so effectively. At Mandal Buick GMC, delivering excellent customer service is always our goal, and it’s rewarding to know our efforts made a difference. We look forward to assisting you again with your future vehicle needs! Sincerely, the Team at Mandal Buick GMC

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