Susie Hatheway | Page 65

Susie got the job done quickly and correctly. Great communication great job. thank you we will be back Great communication great job. thank you we will be back More

by coles5121 Verified Customer Verified Customer

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Good day, my experience was not ideal. I scheduled a drop off service through the website for 7am and clicked all recommended service items for the mileage of my vehicle, which was, oil ch I scheduled a drop off service through the website for 7am and clicked all recommended service items for the mileage of my vehicle, which was, oil change, tire rotation, wiper blade replacement, and cabin air filter change. There seems to be a disconnect between the website and the service department technicians because I was asked about the reason for bringing my vehicle. I mentioned, oil change, tire rotation and other items from the website selection. I was offered a car wash and accepted. Additionally, I attempted to call the service department to inquire about the status of my vehicle about 4 hours later and was unable to get through. My wife was in the area and stopped by to check and apparently the vehicle was ready. I didn’t receive a call when the vehicle was ready. So, my wife came home and picked me up to collect our vehicle and I discovered the wiper blades and cabin air filter were not changed. The car was washed, sort of, but not vacuumed as what has been done in the past. The receipt indicates we are preferred customers, but the service rendered doesn’t make us feel so. More

by EDMON_TWANNA Verified Customer Verified Customer

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Satisfied as always. I want to thank the service manager for honoring my last scheduled maintenance service after it had expired I want to thank the service manager for honoring my last scheduled maintenance service after it had expired More

by SERRNIGNO Verified Customer Verified Customer

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On going issue…took 9 months and 5 trips in dealership to figure out the problem…then since warranty was out we got hit with almost $200 charge. When the problem started it was under warranty they just could figure out the problem…then since warranty was out we got hit with almost $200 charge. When the problem started it was under warranty they just couldn’t figure it out More

by tscervenka Verified Customer Verified Customer

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Everyone was a pleasure to work with and the repair was quick. We felt safe to wait in the lobby for the repairs even bringing a toddler. quick. We felt safe to wait in the lobby for the repairs even bringing a toddler. More

by TIMOTHY.LAMAS Verified Customer Verified Customer

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Mandal Biloxi, MS provided assistant to me during inventory shortage, assuring me that they would come through with a vehicle and they did. Great dealership! inventory shortage, assuring me that they would come through with a vehicle and they did. Great dealership! More

by POPPINGKERM Verified Customer Verified Customer

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I got there and a man I think James was helping me. He never came to tell me anything that was going on with my car. I waited for 2 hours and then went to talk to him and had to ask what was going on. He never came to tell me anything that was going on with my car. I waited for 2 hours and then went to talk to him and had to ask what was going on. He said it was going to be a 5 hour process. Never told me they didn’t even start working on my car. Luckily a blonde hair woman heard me talking to him and came to let me know what was actually going on with my car. She even let me know my warranty covers it. The man didn’t let me know anything at all. She got me a loaner car so I didn’t have to continue to sit there all day. More

by ALEXIS_KAY88 Verified Customer Verified Customer

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Fairly new to the Gulf Coast and the cost of service seems to be a lot higher here than in Colorado. seems to be a lot higher here than in Colorado. More

by MDSAW0 Verified Customer Verified Customer

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Truck maintenance took too long because of mistake. Susie made it right! Thanks a lot! Susie made it right! Thanks a lot! More

by fountainspoolservice Verified Customer Verified Customer

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Great dealership and really good access to appointments. The only downside is the constant reminders after the service to write a review. Sometimes you just want to have an oil change performed and be done The only downside is the constant reminders after the service to write a review. Sometimes you just want to have an oil change performed and be done More

by John Verified Customer Verified Customer

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