Syed Ali | Page 6

If I could give less than one star I certainly would. You don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut re don’t try to sell 1 vehicle to 2 people at the same time and say whoever gets the paperwork done first gets the car. You also don’t make undercut remarks when a customer states that they want the extended warranty on a vehicle. Lastly, you don’t hand a customer back their keys and indicated that they go find their car after the deal didn’t work out and tell them that they are crazy. Yes, this all actually happened. I will NEVER refer anyone to this dealership. We went the very next day, to another dealership, and was treated like a customer should be treated. They were even floored when we told them what happened. I ended up with an SUV that I absolutely love and they will get all the referrals from me! These people at Toyota of Richardson need extensive training on how to treat and talk to customers. More

Print

So let me just say I was super stressed out and Robert and the Toyota of Richardson completely fixed the car buying process for me. They made it easy and quick and also super stress free. They worked arou and the Toyota of Richardson completely fixed the car buying process for me. They made it easy and quick and also super stress free. They worked around my needs and wants and got me the car I wanted! Call and ask for Robert, you’ll be in the best hands! More

Print

Uppriced a rav4 limited for $5000 from MSRP. Finance manager Syed Ali was very rude to me and said that he only came talked to me because my credit score is more than 750, he wouldn’t talk to anyone wit manager Syed Ali was very rude to me and said that he only came talked to me because my credit score is more than 750, he wouldn’t talk to anyone with less than 750 credit score REALLY? He also wanted me to get a extended warranty for a better Interest rate (3.49 instead of 6.99). My credit score is 760+ , how do I manage to get a 6.99% to begin with. So I ended up getting the warranty anyway. However , a day later I came back and asked Syed to cancel to warranty but he lied to me saying he couldn't do anything until I make my first car payment which is like 45 days from the time of purchase. He lied to me saying that even if I cancel after the 30 days I would still be able to get the full refund. A week later, I contacted the warranty company directly and they processed my cancellation within 5 minutes... I will report this to the DMV and PPP , this is illegal business practice. More

Print

When I went to Robert to trade in my vehicle, I was beyond frustrated. But, Robert made the process of getting a new car as seamless as ever!! He and his team have a type of efficiency other dealership beyond frustrated. But, Robert made the process of getting a new car as seamless as ever!! He and his team have a type of efficiency other dealerships should strive to be like!! Robert got me in a great car that my family and I can now feel safe in day to day! Thank you Robert for taking care of us!! You’re THEE BEST!! Hands down! You need a car? GO SEE ROBERT! More

Print

Our overall experience was great! Theo Jones is very personable and knowledgeable and could not ask for better representation and help from him. We LOVE the car and are really happy with this purchase. personable and knowledgeable and could not ask for better representation and help from him. We LOVE the car and are really happy with this purchase. Small issue with the finance department, but it will work out ultimately....just would have been a little more to our benefit on the front end of it. Anyway, doesn't mar the experience really and the finance issue had NOTHING to do with THEO - he is the best! More

Print

Online price showed $38 k at dealership was $42 for van they said they gonna match and guess what they didn’t tell you and add warranty crap added on contract without letting you know I had very bad expe they said they gonna match and guess what they didn’t tell you and add warranty crap added on contract without letting you know I had very bad experience won’t recommend this dealership And yes I did sign the contract but they didn’t mention and had other doc on top of it Won’t recommend this dealership to anyone stay away from them check their reviews on YELP before u going there More

Print

DO NOT BUY HERE! THEY ARE LIARS!!! I was told that my first service is free and included with my purchase. I was then taken to sign up on their system for the free service. 4 month later when I come back first service is free and included with my purchase. I was then taken to sign up on their system for the free service. 4 month later when I come back for the service, I am now being told that the service is not free anymore. The used car manager proceeded to claim that the service promised was "complimentary", not "free". Apparently, this "complimentary" service included with my purchase is no longer complementary as they decided to not offer it anymore. They also claim that they don't owe me anything because I was not charged for this "complimentary service". Both the salesman and sales manager we're completely rediculous and are perfect examples of what a shady used car dealership does. This crook of a dealership will never get another penny of my money. More

Print

I would like to thanks Theo Jones for helping me with my purchase. The only reason I came back to ToR was Theo. I had a few options to purchase the same model, but wanted my business to go to a good man l purchase. The only reason I came back to ToR was Theo. I had a few options to purchase the same model, but wanted my business to go to a good man like Theo. The car sales business needs more people like him. More

Print

Robert Alicea is an excellent person. He was helpful and patience with us. I would highly recommend you ask for him. Syed Ali in financing explain everything to us. He helped us get the lowest rate for our patience with us. I would highly recommend you ask for him. Syed Ali in financing explain everything to us. He helped us get the lowest rate for our Corolla. The whole process was easy and smooth. More

Print

Your customer service agent Theo Jones is a very helpful agent. He is knowledgeable and was able to help me to buy my car at Toyota of Richardson. agent. He is knowledgeable and was able to help me to buy my car at Toyota of Richardson. More

Print