Syed Zaidi | Page 21

Made Buying a Car Easy! As a single woman, I found the thought of buying a new vehicle very intimidating. What questions do I ask? How do I know I'm getting good value for my As a single woman, I found the thought of buying a new vehicle very intimidating. What questions do I ask? How do I know I'm getting good value for my money? Will the sales rep think I'm an idiot and take advantage of me? All of my fears were immediately put to rest when I met with Syed at the dealership. He was patient, explained everything in great detail and gave me several options that helped me figure out how to buy the car I really wanted. Not only was Syed great with me, all the staff I encountered on my visits were friendly and welcoming. Karen in finance was really great to work with as well. With a bright personality that shines across the room, she went over all my paper work taking time to answer all my questions. I would revcomend this dealership to anyone who is looking at buying a vehicle. They really value their customers and go beyond what you would expect to make sure you are satisfied. Thank you Wilde East Towne Honda!!! I love my new car! More

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Exceptional customer service I came in a couple of days back to buy my new Honda civic. A gentleman named syeda helped me out, he did an exceptional job getting me the best price I came in a couple of days back to buy my new Honda civic. A gentleman named syeda helped me out, he did an exceptional job getting me the best price for the model I was looking for. More

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Best place in town This car is by far the best i ever had and the best experience with sales man and dealership . I have been always treated there like a family. Syed i This car is by far the best i ever had and the best experience with sales man and dealership . I have been always treated there like a family. Syed is very knowledgeable, he always answers my crazy questions.Service people are always friendly when i go for oil change. More

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Leased a new Civic Appreciated all the help. You guys were professional and friendly and made the whole first new car experience good. Clean good looking store as well Appreciated all the help. You guys were professional and friendly and made the whole first new car experience good. Clean good looking store as well More

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Bought a honda fit best car ever Syed was a great salesman very helpful he did every thing I asked and he wasn't pushy like other dealerships. He got me a great deal on my honda fit a Syed was a great salesman very helpful he did every thing I asked and he wasn't pushy like other dealerships. He got me a great deal on my honda fit and I am so happy with my vehicle. More

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Great Experience We recently bought our new civic at this dealership. The Sales associate syed was very helpful and made sure to get the best price for us. We recently bought our new civic at this dealership. The Sales associate syed was very helpful and made sure to get the best price for us. More

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Mostly fair, but they sure make you work for it Buying a car is not fun, and this dealership still uses the same old tactics that have been used for the last who-knows-how-many years. First you Buying a car is not fun, and this dealership still uses the same old tactics that have been used for the last who-knows-how-many years. First you get an overview of the car from the salesman. Then he accompanies you on a test drive. So far so good. I expect this when I'm shopping for a new car. Then the "fun" begins and they start selling. If you have a trade, you get double the fun. The salesman made the first offer (after consulting with the manager), with a price way too close to MSRP on the new car and a lowball offer on my very clean trade. I was visibly upset and expressed my dissatisfaction, so the ball was in my court to make an offer. So I did the same, and made a lowball offer on the new car and a fair offer on my trade. Off to the manager's office he went again. This time, the manager came back to close the deal. I didn't like the final offer, but we were only about $500 apart so I took it. Done deal, right? Not quite. They didn't have the color I wanted in stock, but their "sister store" in Milwaukee had one. Of course, they had just showed it and it might be sold, and then they'd need to locate one at another dealership. They promised, though, that the dealership would be less than 200 miles away because they "never sell a new car with more than 200 miles on it." As you can probably guess, the sister store sold the car I wanted, and they had to find one somewhere else. They found it and got it to Madison fairly quickly, but never informed me until after I signed all the paperwork that it had nearly 450 miles on it from the 6+ hour drive to get it to Madison! Surprise! Man do I hate surprises, but that's what I get for assuming they were honest and not asking about it before I signed the deal. Just when I thought I was finished with the torture of negotiating, in walks the finance guy with all the paperwork. Easy, right? Just sign your name a couple dozen times and drive away in your new car. Nope. It's never easy. Time to sell again. This time, the pitch was for an extended warranty and every other protection package under the sun, which would add almost $200/month to my payment if I took all of it! Needless to say, I wasn't interested, but my wife bit and decided we wanted two of the 7-8 products they were offering. We didn't like the price, though, so negotiations started again. Whee! Fun! It didn't take long for them to knock 25% off the price of the two options we chose, and once again we had a deal. We signed the order form, signed over the title on our trade, and signed our names 20+ more times and it was time to take delivery. The salesman allowed us to inspect the vehicle and then did a very thorough walk-through of all the options, helping set up some features of the car for us. All-in-all, we were probably at the dealership for 3+ hours, which is a little crazy, but I understand it because it was the day after Christmas and they were very busy, and obviously understaffed in the finance office and on the sales floor, since our salesman was juggling at least 3 different customers simultaneously while we were there. We traded keys and drove away in our brand new 2016 Honda Pilot Elite. Less than 24 hours later, I got an email telling me I still needed to get them the title for my trade, and that it would cost me about $25 to get it from the DMV. Um, no. I signed it last night and handed it to the finance guy. How did they lose it less than 24 hours later? Not a terrible experience, but not perfect either. The salesman was very knowledgeable and professional, but I sure wish I could just deal with one person who doesn't have to step into the manager's office every time one side or the other makes an offer. I also wish the negotiation process could step into the modern world or just be eliminated altogether. The fact that I had to negotiate everything was exhausting, and starting with an adversarial relationship doesn't serve either of us well. I hoped I'd walk away with a strong urge to give a 5 star review. Unfortunately, I can't give more than 3 because the overall experience left me pretty disappointed, even though the salesman, manager and finance guy were all very knowledgeable and professional. It all comes down to customer experience, and this dealership has some work to do in that area. I'll have all my service done at this dealership, and will be sure to rate them again once I've been there a few times. More

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Highly Rated Experience with WILDE East Towne My wife and I were looking for a Honda Civic Hatchback EX-L. I emailed the dealership to set up a time to test drive a couple of Civics. I got a immed My wife and I were looking for a Honda Civic Hatchback EX-L. I emailed the dealership to set up a time to test drive a couple of Civics. I got a immediate response from Vance Haney. He set up an appointment with Syed Zaidi to test drive a Civic sedan and a Civic Hatchback. Syed was knowledgeable about the Civic. During our visit we felt no pressure to buy. I told the sales consultant the exact car we wanted and the price point I have already been offered by two other dealerships. Vance and Syed in short beat the competitor's price in a non-hassle experience. The finance department was willing to meet with us the next business day and discuss finance offers and deals. The finance process was easy and efficient. Chris was very personable and easy to talk to. We got the exact car we wanted and could not be happier about the car buying experience and the staff we worked with at WILDE East Towne Honda. More

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Great Salesman and Superb Service Salesman was efficient and knowledgeable. He made the car shopping experience effortless and tailored the experience to my specific needs. I never fel Salesman was efficient and knowledgeable. He made the car shopping experience effortless and tailored the experience to my specific needs. I never felt pressured and all my questions were answered. Will definitely be returning to Wilde East Towne in the future! More

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Outstanding I would like to thank Brent Alexander, Phil Hogans, Karen Hardrath, Syed Zaidi, and Michael Owens. You are all truly awesome, It was a great team effo I would like to thank Brent Alexander, Phil Hogans, Karen Hardrath, Syed Zaidi, and Michael Owens. You are all truly awesome, It was a great team effort. Between my wife and I we have bought 6 cars from this dealership and referred several other members of our family to buy cars here. Each experience is better then the last. Brent and Phil always seem to have our back and our best interest at heart. The Morrison family More

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