T.J Mitchell | Page 37

amazing service, helped me avoid a disaster! There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where I live, after growing up in NY as a Mets fan) to attend Game #2 of the Royals v. Mets 2015 World Series. Broke down on I-70 and had a great tow truck driver deposit us at Columbia Honda. First pitch was just a few hours away, we'd been making great time, suddenly had no car and making it to the game seemed less likely with each passing minute. TJ greeted us with a smile, quickly determined how badly we needed to get back on the road and calmly reassured us he'd get us taken care of. He sure did. Turned out all we needed was a new battery but he balanced running all diagnostics to ensure we didn't break down again against the need to get rolling towards Kaufmann Stadium as quickly as possible. Without TJ taking a real interest in helping us get back on the road QUICKLY and SAFELY we would have missed the World Series game and not had the memorable father/son experience that we were counting on. And TJ even called me the next afternoon to check in and make sure we made it to KC for the game and safely back to STL without further car trouble. TJ - your customer experience was really fantastic and we are so fortunate to have met you last week. You saved us!! More

Print

Customer service T j Mitchell was friendly, courteous and a pleasure to work with. He was well spoken. I will be coming back for service again because of my experienc T j Mitchell was friendly, courteous and a pleasure to work with. He was well spoken. I will be coming back for service again because of my experience with him. More

Print

friendly service I drive over an hour to have my car Honda serviced at this dealership. It simply do to the friendly and excellent service I always receive. I don't tr I drive over an hour to have my car Honda serviced at this dealership. It simply do to the friendly and excellent service I always receive. I don't trust anyone else with my car. More

Print

Service update of power steering software The Service Department at Columbia Honda always provides great service. John, Autum, and T.J. always go above and beyond to see that I get great serv The Service Department at Columbia Honda always provides great service. John, Autum, and T.J. always go above and beyond to see that I get great service as to the work done and in making things convenient for my schedule. Today, T.J. took care of an update of the software for our power steering and made extra efforts to get the service done with a fast turnaround for me. We have four Hondas and service them all at Columbia Honda because of these great people in the service department. More

Print

Fasr, Friendly, and knowledgable Stopped in to see TJ for an issue with one of the seats. He was very friendly and helpful. One of the best experiences I've had in a service departmen Stopped in to see TJ for an issue with one of the seats. He was very friendly and helpful. One of the best experiences I've had in a service department. More

Print

Award Winning Service Got a recall for the power steering om my 2013 Accord on Tuesday morning. While I was out running errands Wednesday, I went by the dealership to sched Got a recall for the power steering om my 2013 Accord on Tuesday morning. While I was out running errands Wednesday, I went by the dealership to schedule an appointment to have the recall service done. TJ told me they could get me in the next day, Thursday morning, if that worked for my schedule. I arrived at 8AM and was Done and on my way by 9AM. GREAT JOB GUYS!!!! Every other place I have ever been for service I have had to wait days to get in and leave my car all day or maybe two so they could work on it when they got around to it. Definitely not the case here. TJ and Autum are very respectful of their customers time and schedule. They make appointments at the convenience of the customers schedule, not when they feel like getting around to it. My 2003 Accord, then 2008 and most currently my 2013 Accord have had all their warranty and service work done at this dealers service department and they have ALWAYS done an excellent job. You will not find a better place than this to have your Honda serviced. Guaranteed More

Print

Great service department! The service and customer care here are wonderful. I have had several services performed here and am always satisfied. They all go the extra mile. The service and customer care here are wonderful. I have had several services performed here and am always satisfied. They all go the extra mile. More

Print

Happy! I get great service every single time! They always greet me with a smile and take very good care of me! I won't go anywhere else! I bought my car t I get great service every single time! They always greet me with a smile and take very good care of me! I won't go anywhere else! I bought my car there 2 years ago and it has been the best used car I have EVER had! Would not hesitate to buy another car there and send anyone I know looking for a vehicle there! They are my go to dealer! More

Print

Great service, great people! I went in for my routine oil change and was greeted right away. The service adviser was very helpful and directed me toward the waiting room. The serv I went in for my routine oil change and was greeted right away. The service adviser was very helpful and directed me toward the waiting room. The service was very fast and I was in and out in no time. More

Print

Always fast service. Never have let me down! Anytime I need service, I can count on the team at Columbia Honda to get my car in and out quickly and the pricing is honest and fair! Anytime I need service, I can count on the team at Columbia Honda to get my car in and out quickly and the pricing is honest and fair! More

Print