TJ Ellis | Page 8

I made an appointment for an oil change for my new RAM truck. I was in and out in a flash. The service was excellent as was the service technician. They also performed a full service check. 5 stars! truck. I was in and out in a flash. The service was excellent as was the service technician. They also performed a full service check. 5 stars! More

Print

I was very disappointed in the service on my Journey! Besides the fact that it 6 weeks to fix. When I picked it up the passenger seat was very dirty where stuff had been set in the seat. Paper mats were Besides the fact that it 6 weeks to fix. When I picked it up the passenger seat was very dirty where stuff had been set in the seat. Paper mats were not put in the floorboard. Grease marks around the hood. Craig was good about keeping me informed though. But overall very disappointed! More

Print

Jim Glover Owasso's service department is so friendly and always provides fast, quality service. When we're ready to purchase a new car we will definitely go to them. Highly recommend! and always provides fast, quality service. When we're ready to purchase a new car we will definitely go to them. Highly recommend! More

Print

Sharon appreciates the crew and the great experience. The quality of you Mobil oil is good. Thanks for the quality of your personal. We will be back. quality of you Mobil oil is good. Thanks for the quality of your personal. We will be back. More

Print

My story with this Jim Glover location is long and very frustrating. However my most recent encounter with the service department is what I’ll refer to. I went in for an oil change, something simple. I had frustrating. However my most recent encounter with the service department is what I’ll refer to. I went in for an oil change, something simple. I had to stand there for 5-10 minutes before someone greeted me. There was 1 guy on the phone with a customer, another guy typing away on his computer who didn’t even acknowledge me standing there waiting to be helped, the service manager (who I’ve dealt with before) saw me and smiled then went back into his office without helping me. When the guy on the phone finally finished up his conversation he finally helped me out. He was very nice but I thought it was very rude how several associates passed by me and didn’t even offer to help or even at least tell me it would be a few minutes till someone could help me. This is not the first issue I’ve had with this location and it’s customer service. It may not seem like much but it means a lot to me for associates for be attentive and understanding with their customers. It took them at least 3 hours to get my oil changed as well. I’m giving TJ 2 stars because of a combination of the past experiences I’ve had with him and the experience I wrote about today. Rodney got 4 stars because even though he was busy he still helped me with a smile on his face and didn’t make me feel like an inconvenience. More

Print

Always a pleasure to come to this dealership because they truly take care up their customers. They are always upfront and honest about time frames so if you are told 30 minutes it's close to 30 minutes truly take care up their customers. They are always upfront and honest about time frames so if you are told 30 minutes it's close to 30 minutes More

Print

Great Customer Service Great customer service. Fast and thorough. I would recommend them for sure. The service department up front is always super helpful and welcoming. Goo Great customer service. Fast and thorough. I would recommend them for sure. The service department up front is always super helpful and welcoming. Good job Jim Glover! More

Print

We are trying to use our local Jeep Dealership for service on our Jeep Grand Cherokee Overland Summit. The following is being shared in regard to my recent experience. At the present time the deal service on our Jeep Grand Cherokee Overland Summit. The following is being shared in regard to my recent experience. At the present time the dealership is overwhelmed with the number of customers compared to the staff available in the service arena and support services. Phone calls are not returned promptly from service and voicemails are left. The service managers are overwhelmed with the volume of customers. I had to go to the dealership and discovered my vehicle was ready myself one hour before closing as I would be without my vehicle an additional day. When pulling into the service area there were several salesman positioned a few feet away. It was obvious that I was headed to service to check on my vehicle. A salesman approached me and my demeanor should have let him know I really wasn’t interested in purchasing and the salesman kept following me and bantering questions to me. I really don’t appreciate pushy sales people and when I am ready to buy I will not purchase from a pushy high pressure dealership. I do commend the dealership for having the vehicles on the showroom floor unlocked. Some dealerships keep them locked and only salesman unlock them which is extremely frustrating. The dealership lacks enough loaner vehicles for a vehicle that service takes overnight. More

Print

Oil change service They did a great job in a timely manner servicing my vehicle and my wife said they were friendly people l will be back when my van needs servicing aga They did a great job in a timely manner servicing my vehicle and my wife said they were friendly people l will be back when my van needs servicing again More

Print

My Service visit. I bought my Jeep st Jim Glover in Owasso, and the Service Department has been wonderful to work with on my “special” Jeep request. They get me in and I bought my Jeep st Jim Glover in Owasso, and the Service Department has been wonderful to work with on my “special” Jeep request. They get me in and out timely, which means everything to this professional. :) More

Print