TJ Pardue
TJ Pardue at Miracle Ford
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TJ Pardue

Customer Relations Manager

Miracle Ford

1394 Nashville Pike
Gallatin, TN 37066

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4.3
16 Reviews

Languages Spoken

English English

4.3

16 Reviews

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16 Reviews of TJ Pardue

January 15, 2024

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Employee Rating

Unacceptable wait for an oil change. 2 and a half hours with an appointment. No updates from the service manager till I went and found him. Next time I will go to Jiffy Lube. More

by geneandjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2024

Miracle Ford responded

We sincerely apologize for anything less than an exceptional experience. Our goal is to exceed every customers expectation with every opportunity given. Please reach out to our customer relations manager, TJ Pardue, to discuss further. He can be reached at 615-527-7855.

December 08, 2023

Dealership Rating
Employee Rating

Charlie is one of the most realist and genuine guys I have ever met. I can tell that he really loves his job, and he works really hard. He’s an amazing salesman & really takes care of his people. I love More

by Kaylen Lee Duke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 11, 2023

Miracle Ford responded

Thank you, Kaylen! We truly appreciate your loyalty and are delighted to count you among our VIP clients. Congratulations on your new Bronco Sport – we hope you enjoy every adventure in it!

August 02, 2023

Dealership Rating
Employee Rating

We have bought several trucks from Miracle Ford and we always make the trip to Gallatin when we need service too, they are the best Ford dealer anywhere around the Nashville area! More

by CR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Piper

Aug 02, 2023

Miracle Ford responded

Thank you! We appreciate your business!

July 06, 2023

Dealership Rating
Employee Rating

I have purchased many autos from Miracle Ford. They have always been very cordial when I have been car or truck shopping. I consider them my friends who have helped me purchase 1 truck and 6 auto More

by racushing
Recommend Dealer
Yes
Jul 07, 2023

Miracle Ford responded

We're honored to be your go-to dealership, racushing! Thank you for your loyalty and for taking the time to share your experience. We truly value your friendship and look forward to assisting you in the future!

April 08, 2023

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Employee Rating

What a rip off. First you charged me $250 for an analysis. Then, you quoted me $1700 for two CV axle repair when I only need one. I got it fixed for $380. Thanks bu More

by rcmc555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 08, 2023

Miracle Ford responded

We apologize for anything less than satisfactory experience. We always try to be competitively priced and use Factory parts whenever available. Factory parts are the only ones that offer full parts and labor warranty at all dealerships nationwide. These are also the only parts that meet all original quality and specification standards. If you'd like to discuss further, please reach out to our customer care manager, TJ Pardue, at 615-527-5855.

March 31, 2023

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Employee Rating

Me Morgan was a great help and I would recommended him to anyone and Colton was great with us also More

by Leonardpagel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Morgan, Colton Green , Another salesman that delivered our car but cannot remember his name. 5 star

Apr 03, 2023

Miracle Ford responded

So glad to hear that our team was able to make it happen for you! We appreciate your business and for taking the time to leave a review!

February 25, 2023

Dealership Rating
Employee Rating

Love dealing with T J he is always very helpful with everything I have going on with my car. He is my go too every time. Thanks for all yall do to help. Calvin Gregory is also very good at fixing my car More

by denisewilliams6655
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Raymond

Mar 01, 2023

Miracle Ford responded

Thank you Denise! We appreciate your feedback, and are so glad that TJ, Calvin, and our entire team are able to take care of you always!

February 04, 2023

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Employee Rating

The service department is always helpful and are on top of my service. I wouldn’t think of taken our vehicles anywhere else!! More

by shrum00
Recommend Dealer
Yes

Other Employees Tagged: Jessica Raymond

Feb 06, 2023

Miracle Ford responded

So glad to hear! We appreciate your business!

January 23, 2023

Dealership Rating
Employee Rating

There a reason I only take my car here. TJ and his team is awesome. More

by Jbrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Raymond

Jan 26, 2023

Miracle Ford responded

So glad to hear. Thank you!

January 20, 2023

Dealership Rating
Employee Rating

Tried charge for transmutation when it was under factory and lifetime warranty. Took months of going back and forth. Service desk was never friendly or helpful. We will never go back after using them for ye More

by Nina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2023

Miracle Ford responded

Hi Nina. We apologize for anything less than less than exceptional customer service. We feel we went above and beyond after we were provided the lifetime powertrain information that was purchased from another dealer. We absorbed over $4000 worth of rental expenses that were not covered by the contract. Please reach out to Larry Starratt, our fixed operations manager, at 615-527-7855 if you would like to discuss further.

Jan 20, 2023

Nina responded

I couldn’t go 3 months without a car. That’s how long this went on.

1

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