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Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
89 Reviews
5.0

89 Reviews

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90 Reviews of Talon Cockrell

August 29, 2025

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Employee Rating

Talon was very responsive and relayed information sufficiently. I felt like considering the work done, it was completed in a timely manner. More

by cmignon77
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Recommend Dealer
Yes
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August 26, 2025

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Friendly and easy to do business with Very professional Easy to schedule appointments for maintenance More

by Ashlee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hamilton, Michael Morris, Aubrey Mayfield

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Aug 26, 2025

Shottenkirk Honda Decatur responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda Decatur to be a positive one. Please don't hesitate to reach out if you need anything else. Mason Rigdon General Manager

August 23, 2025

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Ethan is the best! Got us in and out quickly and repaired under warranty. No issues at all, highly recommend the service department if you need it! More

by Bprie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hamilton, Michael Morris, Aubrey Mayfield

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Aug 23, 2025

Shottenkirk Honda Decatur responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda Decatur, we look forward to having you as a valued customer for many years to come! Mason Rigdon General Manager

August 23, 2025

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I was well satisfied with the service department. All the staff were professionals, top rate. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hamilton, Michael Morris, Aubrey Mayfield

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Aug 23, 2025

Shottenkirk Honda Decatur responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mason Rigdon General Manager

August 22, 2025

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Employee Rating

Quality service professionals that are courteous and friendly in service departments. Very nice people. Clean facilities More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mason Rigdon, Ethan Hamilton, Kasten Farmer, Michael Morris, Raleigh McCalpin, Chip Cobb, Jesse Kapes, Aubrey Mayfield, Alex Figueroa

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Aug 22, 2025

Shottenkirk Honda Decatur responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mason Rigdon General Manager

August 18, 2025

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Very prompt, thorough, friendly, informative and professional. Service agents keep us informed and comfortable during our wait. More

by rowens49
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2025

Shottenkirk Honda Decatur responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mason Rigdon General Manager

August 17, 2025

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Employee Rating

Great greeting. Explained all work clearly. Great and clean waiting area. Work was completed within an hour. More

by murrase86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2025

Shottenkirk Honda Decatur responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda Decatur. We look forward to having you as one of our valued customers for many more years to come! Mason Rigdon General Manager

August 16, 2025

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Employee Rating

In my experience with the Shottenkirk Honda of Decatur service department, the service manager, Bill Marco,when above and beyond to insure that my vehicle was repaired correctly and made completely safe f More

by rogerholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mason Rigdon, Bill Marco

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Aug 17, 2025

Shottenkirk Honda Decatur responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda Decatur. Mason Rigdon General Manager

August 11, 2025

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Employee Rating

All was good today also. Was just in Saturday for oil change and back today for recall work. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

Shottenkirk Honda Decatur responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mason Rigdon General Manager

August 09, 2025

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Employee Rating

Very thorough explanations, good customer service. Done in a timely manner and talon did a great job. More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 09, 2025

Shottenkirk Honda Decatur responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda Decatur. We look forward to having you as one of our valued customers for many more years to come! Mason Rigdon General Manager

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