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Talon Cockrell
Talon Cockrell at Shottenkirk Honda Decatur

Talon Cockrell

Service Advisor

Shottenkirk Honda Decatur

735 Beltline Rd SW
Decatur, AL 35601

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5.0
80 Reviews
5.0

80 Reviews

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80 Reviews of Talon Cockrell

August 05, 2025

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Employee Rating

Talon was phenomenal as he helped with service! Knowledgable and communicative to get things done in a timely manner. Thank you!! More

by realtorcarolshutt
Service Price Transparency
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Recommend Dealer
Yes
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Aug 05, 2025

Shottenkirk Honda Decatur responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda Decatur, we look forward to having you as a valued customer for many years to come!

August 01, 2025

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Excellent service and friendly staff makes Shottenkirk Honda Decatur a great dealer. I will definitely return the next time my service is due. More

by ghostwriterjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Shottenkirk Honda Decatur responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda Decatur. We look forward to having you as one of our valued customers for many more years to come!

July 31, 2025

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Everyone is very nice and explains what is going on with my vehicle. Talon is especially helpful and makes coming to the dealership enjoyable. More

by Avt16v1
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Shottenkirk Honda Decatur responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 21, 2025

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Very bad experience with the general manneger Mason very bad attitude paid almost $4000 just for my car to still have problems never again will I ever go back to them or recommend anyone to them thanks to t More

by Myishasykes7
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 23, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-0922 and ask for one of our managers.

July 15, 2025

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Very professional, polite and explained what was done! Definitely would recommend to friends and family! More

by Brenda.sharp1
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Recommend Dealer
Yes
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Jul 23, 2025

Shottenkirk Honda Decatur responded

Brenda, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

July 10, 2025

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Staff members were friendly, knowledgeable and efficient. I will continue to use this dealership for maintenance on my new vehicle. More

by sbs12668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hamilton, Michael Morris, Chip Cobb, Aubrey Mayfield

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Jul 11, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 10, 2025

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Great friendly and professional services. Always use this place, bought several cars here and service More

by bonnie.doss2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Hamilton, Michael Morris, Aubrey Mayfield

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Jul 11, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Honda Decatur!

July 01, 2025

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Our family has been coming to Honda of Decatur for years! We love the service department! More

by leatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Marco

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Jul 06, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

July 01, 2025

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Employee Rating

Talon was wonderful, I couldn’t have ask for better service from him, I will surely recommend him!!! More

by marymoore372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 06, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda Decatur. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

July 01, 2025

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Employee Rating

Great service. Needed oil change. Checked in at approximately 9 am. No appointment and dealership was busy. Told person who checked me in I was in no hurry and woul More

by delashawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Morris

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Jul 06, 2025

Shottenkirk Honda Decatur responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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