Tamar Thomas | Page 21

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Dear Mr. Rui Tiago Dos Santos, I apologize that you felt I treated you unprofessionally. However, I would like to clarify some points regarding our encounter. Firstly, you arrived 45 minutes late for our scheduled appointment to drive your vehicle. This delay caused us inconvenience and disrupted our schedule. Secondly, during the drive, you drove at high speeds that showed no regard for our safety. You claimed that there was an issue with your vehicle that you could not reproduce, but the actions you took were excessive and unnecessary. When we returned to the property, I politely asked to speak with you about the recording devices you had installed in your vehicle. Our staff and I did not consent to being recorded while your car was being worked on. I explained to you that recording without consent is illegal in the state of New York, and our attorneys confirmed this. I am sorry that you felt I became unprofessional when I brought up the recording issue. We have nothing to hide, but it is important to follow the law and respect others' privacy. Thank you for your past business, but we wish you all the best in finding a new place to do your business. Have a Happy and Healthy New Year. Respectfully, Eric Pagan General Manager Rye Subaru

Rye Subaru responded

Barry, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

Rye Subaru responded

Jay, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

Joann, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!