Tamar Thomas | Page 21

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Rye Subaru responded

Dear Ms. Lisa Befanis, I am sorry to hear about your recent experience and you're feeling that Tamar and our staff "NEED SOME CUSTOMER SERVICE TRAINING." So, to clear up any misunderstanding, your review left out a couple of significant facts, such as: 1. Tamar told you that your vehicle was down a quart of oil and that the technician recommended you do an oil consumption test, including an oil change, because you may be burning oil. You DECLINED the recommendation and told Tamar that you keep two quarts of oil in your vehicle for that reason, and you did not intend to fix this concern. 2. You also DECLINED the recommended replacement of the PCV, which, in many cases, causes a check engine light. The PCV valve is usually on the top of the engine valve cover. It is responsible for routing crankcase fumes back into the engine's intake manifold, where they're burned off. FYI - The PCV valve plays a crucial role in the engine's proper functioning by eliminating gases from the crankcase that can mix with the oil and form sludge, leading to engine clogging. If a PCV is believed to be faulty, the most common and noticeable sign is probably a check engine light on your dashboard. After reviewing your comments with Tamar, she was taken aback by having such a good conversation with you and trading holiday wishes, but I guess that's the world we live in today. Again, we are sorry you feel the way you do about our staff and wish you all the best in finding a repair company that meets your standards of care. Happy Holidays! Respectfully, Eric Pagan General Manager Rye Subaru

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We appreciate your feedback and would love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Please contact Eric Pagan, General Manager, at (914) 967 6300 or by email epagan@ryefordsubaru.com.

Rye Subaru responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Julie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Rye Subaru responded

Chris, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

Rye Subaru responded

Barry, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

Rye Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.