Tami Willett | Page 13

Top service provider in town I had an engine issue with my gti and had a scheduled appointment for 4pm. I called to ask if I can bring it in early they said no problem. Not only d I had an engine issue with my gti and had a scheduled appointment for 4pm. I called to ask if I can bring it in early they said no problem. Not only did they diagnose the issue earlier than the appointment they fixed the problem same day. If that isn't enough to get you to come here we'll they also called us with updates and really explained what was going with the car they never pushed us into extra services and answered all of are questions. I have had my gti for 7 years and this is my first time using Luther Westside VW and I can definitely say I had never had this great of service anywhere else. Thank you all so much! More

by mirnesa_24 Verified Customer Verified Customer

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Shame on you VW! I brought my car in for two recalls it had on it, which were covered by the dealership. AAA ended up bringing my car to the dealership because it br I brought my car in for two recalls it had on it, which were covered by the dealership. AAA ended up bringing my car to the dealership because it broke down on the way over. I was then told that a Volkswagen mechanic would have to look over the car to see what had happened. They looked it over and said it was likely a fuse related issue and that there was also a slow fluid leak. He gave me an estimate of around 700$ to repair. I said no and to just fix the recalls. They fixed the recalls and it was time for me to come and pick up my car. My total was 130$ for the labor for them to look over the car and tell me what was wrong with it. The recalls were obviously covered by the dealership. I was given paperwork regarding what work was completed, what should be fixed and overall what shape my car was in. They said my brakes were in good condition, my batterie was good and my tires are good. Driving home.... My car started making some noises so I brought it to get checked out at a mechanic shop. They said my brakes are shot and showed me it is down to nothing, my rear tires are worn-probably due to an alignment issue and that a vacuum plug was loose and that was why my car was driving the way it was and shutting down. This is coming from a reliable mechanic that we have had all of our vehicles maintained by for years and years and personally know. That is ridiculous that you would even allow someone to drive away with a car in that condition. Did you even look at my car? Or did you just guess and fill out the report? I will never do business at this location again or another vw dealership and I will tell others of my experience. I just wish I was told exactly what was going on with my car. I wish you would've taken the time to look over my vehicle properly. Not only for my safety but the safety of my children. Shame on you guys!! More

by FAUCHER1987 Verified Customer Verified Customer

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VW Passat Review Everyone I worked with at Westside was very efficient and professional and very easy to work with from the GM on down to the Pre-owned Dept and finan Everyone I worked with at Westside was very efficient and professional and very easy to work with from the GM on down to the Pre-owned Dept and finance. More

by DICK.FRIEDRICHS Verified Customer Verified Customer

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Unexpected positive surprise!!! :) I purchased user Acura MDX and 2 days after I go it home I realized the sun roof did not work and it was leaking. As you can guess I was concerned tha I purchased user Acura MDX and 2 days after I go it home I realized the sun roof did not work and it was leaking. As you can guess I was concerned that I have to pay for a major repair for car I just purchased. The car was had the Luther advantage warranty and West Side VW replaced the Sun roof entire sun roof track assembly and motor (i.e. about $3000 parts and labor). Needless to say this was a significant fix and West Side VW (I.e. Luther advantage warranty) completed repair at no charge to me. Yes, I did not have my new car for a week but I was provide a loner while repair was complete.d. This was an significant unexpected problem and WestSide VW took car of problem and cover cost for repair. This is what I call a significant positive surprise!!! Thank you!!! Daniel Walsh More

by WALSH_DANIEL Verified Customer Verified Customer

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Very Easy Process Everything was easy from finding the car, my trade in to getting qualified for financing. This is the third card that I have purchased from Westside V Everything was easy from finding the car, my trade in to getting qualified for financing. This is the third card that I have purchased from Westside VW. More

by TYMOONEYJR Verified Customer Verified Customer

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First time buying online Was nervous buying a car I'd never test drove or personally checked out but I was able to get a local mechanic to check it out and report back to me, Was nervous buying a car I'd never test drove or personally checked out but I was able to get a local mechanic to check it out and report back to me, and a G.M. maintenance history, with a carfax, they held the car long enough for me to accomplish everything, got a fantastic deal on a 2010 Cadillac CTSZSport Wagon with 7500 miles, Friendly, polite and helpful employees, easiest auto deal I ever made, and Ali the gentlemen who delivered the car was a great guy, very friendly, we even invited him over for diner......... More

by THEJOHN-TEXAS Verified Customer Verified Customer

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Excellent We were treated extremely well...very kind & understanding... Great Experience.. .Now we are ready for the Alaskan Highway All the ENCOUNTERS were We were treated extremely well...very kind & understanding... Great Experience.. .Now we are ready for the Alaskan Highway All the ENCOUNTERS were very polite & kind. More

by JMSGOLTZ Verified Customer Verified Customer

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Great experience The team was excellent. Not pushing. The interest on financial was shocking for my credit score. I just hope that they did not play some game with po The team was excellent. Not pushing. The interest on financial was shocking for my credit score. I just hope that they did not play some game with points. Over all experience great. More

by SLAVA Verified Customer Verified Customer

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We left the car for five days in the work was in complete One thing we really need it done was a new key five made we got a call my we were up north at the job was done you charged us for this job and it was One thing we really need it done was a new key five made we got a call my we were up north at the job was done you charged us for this job and it was not done it’s not complete which means will have to take some more time to come in and spend time having you do this kind of an inconvenience More

by kcgrovestree Verified Customer Verified Customer

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Great experience purchasing vehicle. The experience of purchasing a vehicle from Westside VW was great. Working with Alec Mueller was also a great experience. We love our new car! The experience of purchasing a vehicle from Westside VW was great. Working with Alec Mueller was also a great experience. We love our new car! More

by BOURNKA Verified Customer Verified Customer

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