Tamir Khalil

Very disappointing experience with Hyundai of Fort Myers. I recently purchased a vehicle from Hyundai of Fort Myers, and unfortunately the experience after the sale has been extremely frustrating. Duri I recently purchased a vehicle from Hyundai of Fort Myers, and unfortunately the experience after the sale has been extremely frustrating. During the purchase, I was sold several additional protection products, including Appearance Protection, Windshield Treatment, and a Hyundai Protection Plan. I do not feel that the terms, limitations, and cancellation conditions of these products were clearly explained to me before I purchased them. In particular, I did not understand that some of these $900 protection products would be considered non-cancelable and non-refundable. After reviewing my paperwork, I immediately started trying to cancel the additional products I did not want. This turned into an exhausting process. I made numerous phone calls, sent emails, contacted the warranty companies, and repeatedly tried to reach the dealership and the manager who handled my purchase. I was even instructed during the cancellation process to complete an Odometer Disclosure Statement. Because the document required notarization, I paid for a mobile notary to come to my home so I could complete everything correctly and submit the requested documentation as quickly as possible. After spending all of this time and additional money, I was finally told that the two $900 Dealer General Warranty products were non-cancelable and non-refundable. What frustrates me most is that I feel this should have been clearly explained to me when these products were being sold to me. Had I fully understood that I was paying $900 for Appearance Protection and another $900 for a Windshield Treatment that could not later be canceled, I would have made a different decision. Communication after the sale was also extremely disappointing. I repeatedly called and tried to reach the manager who sold me the vehicle, and getting clear answers was extremely difficult. I was eventually able to cancel my separate Hyundai Protection Plan, but getting through this entire process required far more phone calls, emails, research, paperwork and stress than should ever be necessary after buying a vehicle. My advice to anyone purchasing a vehicle here: before signing anything, ask for the exact price of every add-on product separately, ask whether each product is cancelable and refundable, and read the cancellation section of every contract yourself before signing. I like the vehicle, but the experience surrounding the additional products and the lack of clear communication after the sale made this one of the most frustrating car-buying experiences I have had. More

by adam.hoffmann9 Verified Customer Verified Customer

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Focused on the customer and low pressure sales people. Good selection of cars for each model. Good selection of cars for each model. More

by jeff.sikora Verified Customer Verified Customer

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Muy bueno servicio todo rápido y sin complicaciones exelente trabajo y muy profecional todo exelente exelente trabajo y muy profecional todo exelente More

by yunieskyro82031614842 Verified Customer Verified Customer

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Salesman Marino is a lying dog. He lied to me via a text AND straight to my face several times in front of others! He better lose his job over what he did to me! My newly assigned, He lied to me via a text AND straight to my face several times in front of others! He better lose his job over what he did to me! My newly assigned, Eric, and Sales Manager, Rex, were both amazing. Tim wasn’t even my salesperson and he kept offering to help me! At the end of the day, I walked away satisfied with the service and my new car. But NEVER use Marino! More

by hollymarth Verified Customer Verified Customer

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Excellent service! A tire on my new Elantra (fewer than 1,000 miles driven) was damaged and required replacement.it was not under warranty. As a courtesy, the new A tire on my new Elantra (fewer than 1,000 miles driven) was damaged and required replacement.it was not under warranty. As a courtesy, the new $200 tire was replaced FREE OF CHARGE!!! You have made me a customer for life!! I am so grateful! Thank you! More

by mojohandler Verified Customer Verified Customer

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Staff is very welcoming. Waiting area relaxing, (Hot Coffee) Remarkable job servicing my vehicle. Thanks. Waiting area relaxing, (Hot Coffee) Remarkable job servicing my vehicle. Thanks. More

by claudineallitori Verified Customer Verified Customer

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Added $5000. 00 on unwanted warrenties never agreed to or needed.Lied about them cancelling them which they never did.Added 1.24% on agreed and signed financing ra 00 on unwanted warrenties never agreed to or needed.Lied about them cancelling them which they never did.Added 1.24% on agreed and signed financing rate added $2000.00 in dealer fees plus another $2000.00 for ceramic coating that they had applied to car but wasn't mentioned in sale price of car.Court papers are in the process of being filed now. More

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Very friendly and courteous dealers I will recommend to all my friends and family because they experience people all my friends and family because they experience people More

by MSANTABARBARA0 Verified Customer Verified Customer

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Excellent customer service. The technician was very detailed and courteous.. I'll be sure to be back for our next service. The technician was very detailed and courteous.. I'll be sure to be back for our next service. More

by ppcanning Verified Customer Verified Customer

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Ashley my sales representative was fantastic. I unfortunately had to visit the dealership 5 different times to get the deal I wanted. Ebron in finance was also great to work with at the end of th I unfortunately had to visit the dealership 5 different times to get the deal I wanted. Ebron in finance was also great to work with at the end of the deal. Otherwise, a good experience. More

by amy.triana Verified Customer Verified Customer

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