Tanner Carnes
Tanner Carnes at Jim Hudson Lexus

Tanner Carnes | Page 17

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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4.9
181 Reviews
4.9

181 Reviews

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181 Reviews of Tanner Carnes

June 11, 2021

Dealership Rating
Employee Rating

Always the best service .Very efficient.I drove from out of town for a recall .Tanner had my loaner ready and my car back promptly so I could get back home in a timely manner . More

by Chapinjennie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2021

Jim Hudson Lexus responded

Thank you so much for reviewing Jim Hudson Lexus of Columbia! It really means a lot that you can depend on our team for excellent service and we appreciate you giving a shout-out to Tanner. Hope to see you down the road!

May 28, 2021

Dealership Rating
Employee Rating

Very pleasant staff was very nice service was great. The staff listen and was eager to help and notify me if more work needed on my vehicle. More

by sybilwilliams7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jasmine Foreman

May 28, 2021

Jim Hudson Lexus responded

Thank you so much! Customer service is our priority and we are delighted to hear that this was reflected in your recent visit to Jim Hudson Lexus of Columbia. Hope to see you next time!

May 28, 2021

sybilwilliams7 responded

Great service

May 14, 2021

Dealership Rating
Employee Rating

Always a pleasant service experience and you can tell that the customer is the focus. I always make use of the business center and wifi to get work accomplished while waiting. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jim Hudson Lexus responded

Dave - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

May 13, 2021

Dealership Rating
Employee Rating

Delivered what was expected on time and precisely as needed. Waiting room was comfortable and well stocked with drinks anc snacks. Everyone was friendly and at the same time business oriented. More

by JEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2021

Jim Hudson Lexus responded

Thank you for taking the time to share about your positive service experience! We are happy to have you as a customer here at Jim Hudson Lexus of Columbia. Drive safely and we hope to see you again!

April 22, 2021

Dealership Rating
Employee Rating

Staff members are always courteous and explain needed services and costs. I am usually able to get an appointment that is convenient for me. I live in Irmo and would love to be able to get service clos More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2021

Jim Hudson Lexus responded

Thank you for taking the time to review us, Kay! We appreciate your support and are happy to hear that you are confident in the Jim Hudson Lexus of Columbia team to get the job done. Drive safely, and we hope to see you again down the road!

April 15, 2021

Dealership Rating
Employee Rating

Associates are always professional. There are comfy accommodations and great interest is given to customer satisfaction. Availability of a courtesy vehicle is definitely a reason for repeat patronage. More

by wre531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melvin Alston

Apr 16, 2021

Jim Hudson Lexus responded

Customer feedback is important to us and we truly appreciate your positive review. Thank you for being a great Jim Hudson Lexus of Columbia customer!

April 14, 2021

Dealership Rating
Employee Rating

By keeping me updated on the service needed on my car. The service advisor was very knowledgeable and pleasant to deal with. Fantastic service. Great staff! More

by Shelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Thompson

Apr 14, 2021

Jim Hudson Lexus responded

Shelia - Thank you so much for the wonderful feedback about our service department! We are so glad to hear that you had a great experience working with our Jim Hudson Lexus of Columbia team. We hope to see you again down the road!

March 30, 2021

Dealership Rating
Employee Rating

Great visit. Service performed as requested and took less time than estimated. Everyone was friendly for the most part. We were early and I called on the way to the dealership to see if we could come on in. More

by Rob S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2021

Jim Hudson Lexus responded

Hi Rob - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

March 20, 2021

Dealership Rating
Employee Rating

The service was wonderful from the time I pulled up to the service until I left. Everyone was so polite and professional. Tanner went above and beyond his service was just excellent. More

by Orabgunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2021

Jim Hudson Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Jim Hudson Lexus of Columbia, and we will certainly let Tanner know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 18, 2021

Dealership Rating
Employee Rating

The staff were very professional and provided good service. The only complaint I have was I reserved a loaner car and when I arrived, I was told there were no loaners available even though I was suppo More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Len who serviced the car

Mar 19, 2021

Jim Hudson Lexus responded

Mike - I apologize for the mixup with regard to your loaner vehicle. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. Please reach out to the General Manager Robert Yeomans if this happened again in the future as sometimes we have loaners which were not returned as promised and we will find another solution as we always want you satisfied. We appreciate your understanding here and thank you for taking the time to share. If there is anything more we can do to assist you or improve your visit, please feel free to reach out to me directly. Best, Julie Plyler - Customer Relations Manager - 803-754-9500

Mar 19, 2021

mike responded

Thank you for addressing the situation. Your prompt response was appreciated. Mike

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