Everyone there makes you.
feel like family. They are all very welcoming. Love that place!!
feel like family. They are all very welcoming. Love that place!!
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by Lantybonn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jake
Oct 02, 2024 -
Volkswagen of Duluth responded
It's wonderful to hear that you feel like family when you visit us at VW of Duluth! We aim to create a welcoming atmosphere for all our guests, and it's gratifying to know that we've succeeded with you. Thank you for your kind words and for your love for our place. We look forward to seeing you again soon!
Good working relation for the most part.
When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not h
When I pulled up with the car on the trailer there were 2 sales people outside the front entrance and it seemed like they moved inside quick to not have to engage with me. I went to service dept., which was already closed, however there was a gentleman washing cars. He told me where to park the car for service the next day. The service advisor was great other than a little more communication would have been nice. I was in no hurry for the car which I told him that, however the following week we had to call to find out the status. It turned out that the scope of work it went in for was completed. There was a hose that needed replacing so it got ordered and that’s what the delay was. I was happy they were fixing it and it got covered under warranty of some sort. I just wish that they would have been communicated right away instead of us having to call to find out.
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by jmcgoo
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Volkswagen of Duluth responded
Thank you for taking the time to share your feedback! We're glad to hear you had a good experience with our service advisor and that your car is being taken care of under warranty. We apologize for the lack of communication regarding the status of your vehicle and appreciate your patience.
Your experience is important to us, and we’re committed to improving our communication. We’ll definitely use your feedback to ensure our team keeps customers updated more proactively in the future. If you have any further concerns or need assistance, please feel free to reach out directly at 218.623.6952 . We look forward to serving you better next time!
Great 1st time service experience.
Tanner was very friendly and explained everything very well. Thank you!
Tanner was very friendly and explained everything very well. Thank you!
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by dbryce8757
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2024 -
Volkswagen of Duluth responded
Thank you so much for your positive review! We're thrilled to hear that your first service experience with us was great and that Tanner made a good impression. We’ll be sure to pass along your kind words. If you need anything else or have more questions in the future, don’t hesitate to reach out. Safe driving!
I recently had the pleasure of working with Dan at
Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incre
Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incredibly knowledgeable, patient, and genuinely committed to resolving the issue with my car. Dan kept me informed every step of the way, making sure I understood what was happening and why.
Volkswagen as a company also exceeded my expectations. The level of professionalism and care they showed in handling my car issue was outstanding. They went above and beyond to ensure my car was back on the road quickly and in perfect condition. I left feeling confident in both the service I received and the integrity of the brand.
Thank you, Dan, and the entire Volkswagen team, for turning a potentially stressful situation into a positive experience. I highly recommend both Dan and Volkswagen for anyone in need of exceptional service!
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by jen36
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2024 -
Volkswagen of Duluth responded
Thank you so much for your thoughtful 5-star review! We’re delighted to hear about your positive experience with Dan and the VW of Duluth team. It's wonderful to know that Dan made you feel valued and informed throughout the entire process—his commitment to excellence truly shines through.
We’re also thrilled that our team's professionalism and dedication exceeded your expectations. It’s always our goal to make every visit smooth and stress-free, so we're glad to have achieved that for you.
Thank you for recommending us! We’re always here for you, and we look forward to assisting you again in the future. Safe travels!
Clean, professional, helpful, listening, good guidance.
The service was quick also. Always a good experience.
The service was quick also. Always a good experience.
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by manleyanthony09
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Volkswagen of Duluth responded
Thank you so much for your 5-star feedback! We're thrilled to hear that you had a professional, and efficient service experience with us. Your satisfaction is our top priority, and it's great to know our team was able to provide helpful guidance and attentive service. We look forward to serving you again in the future!
Service people were very friendly and they did a great
job working on my car.
job working on my car.
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by enrtut
Verified Customer
Verified Customer
Service Price Transparency
Aug 23, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that you're happy with the work done on your car. If you need anything else or have any questions, don't hesitate to reach out. Safe driving!
VW of Duluth was very prompt and accommodating.
We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road!
We were on a cross country roadtrip and my VW sprung a leak. This dealership fixed my car in a very timely manner and got us back on the road!
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by janessagammill
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2024 -
Volkswagen of Duluth responded
Thank you for your kind review! We're glad we could assist you during your cross-country road trip. At VW of Duluth, we understand the importance of getting back on the road quickly and safely. It’s great to hear that our team could fix your car promptly and accommodate your needs. We wish you safe travels and are here for you anytime you need assistance. Enjoy the rest of your journey!
Customer service is top notch.
From test driving a vehicle, to financing, to service after the purchase, I am very impressed.
From test driving a vehicle, to financing, to service after the purchase, I am very impressed.
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by Lesar98
Verified Customer
Verified Customer
Jun 25, 2024 -
Volkswagen of Duluth responded
We are thrilled to hear that you had an excellent experience with our customer service at VW of Duluth! From test driving and financing to after-purchase service, our team strives to provide top-notch assistance every step of the way. Your satisfaction is our priority, and we are delighted to have impressed you. Thank you for your wonderful feedback!
Best regards,
The VW of Duluth Team
Timely and convenient.
Friendly service and appreciated the reminder of the current service interval. I am concerned over unknown cause of coolant level
Friendly service and appreciated the reminder of the current service interval. I am concerned over unknown cause of coolant level
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by arm4757
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Volkswagen of Duluth responded
Thank you for sharing your feedback on your recent visit to VW of Duluth. We're pleased to hear that you found our service timely and convenient and that our team was friendly and proactive about your service reminders. Regarding your concern about the coolant level, we take such matters seriously and would like to ensure everything is in perfect order with your vehicle. Please feel free to visit us again or contact our service department so we can take a closer look and address any issues to keep your vehicle running smoothly. Your safety and satisfaction are our top priorities!
nice and clean and they were prompt they explained the
issue and I was in and out good and fast.
issue and I was in and out good and fast.
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by joe.kunshier
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
Volkswagen of Duluth responded
We're glad to hear that your visit to VW of Duluth met your expectations! Ensuring our service is prompt, clear, and efficient is important to us. Thank you for taking the time to share your experience. We look forward to assisting you again in the future—fast, friendly, and professional service is what we strive to deliver every time. Drive safe!