Tanner Mariucci | Page 6

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We understand your concerns about the cost of services, and we truly appreciate your acknowledgment that good service does come with a price. However, we strive to ensure that all of our charges are fair and transparent. Our Service Manager would like to speak with you directly to address your concerns and see how we can improve your experience. He can be reached at 218.623.6952. We value your business and hope to have the opportunity to resolve this to your satisfaction.

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

Volkswagen of Duluth responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with both your vehicle and our service department. We understand how important it is for your car to be in proper working order, especially with long travel times involved. It is concerning to hear that your Apple CarPlay and passenger seatbelt issues have not been resolved to your satisfaction despite multiple visits. We also regret that communication about your seatbelt part was lacking, causing you further frustration. Rob Hakala, our Service Manager, would very much like to speak with you directly to discuss your experience further and work toward a resolution. Please feel free to contact him at 218-623-6952 at your convenience. We are committed to addressing your concerns and ensuring your vehicle is fully serviced and functional. Again, we apologize for the trouble this has caused, and we look forward to address your concerns. Thank you for your patience and understanding.

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

Volkswagen of Duluth responded

Thank you for sharing your experience! We’re thrilled to hear that Tanner made everything easy to understand and helped guide you through your next service steps. At VW of Duluth, we strive to ensure our customers feel informed and comfortable. We appreciate your trust and look forward to serving you again!

Volkswagen of Duluth responded

It's wonderful to hear that you feel like family when you visit us at VW of Duluth! We aim to create a welcoming atmosphere for all our guests, and it's gratifying to know that we've succeeded with you. Thank you for your kind words and for your love for our place. We look forward to seeing you again soon!

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback! We're glad to hear you had a good experience with our service advisor and that your car is being taken care of under warranty. We apologize for the lack of communication regarding the status of your vehicle and appreciate your patience. Your experience is important to us, and we’re committed to improving our communication. We’ll definitely use your feedback to ensure our team keeps customers updated more proactively in the future. If you have any further concerns or need assistance, please feel free to reach out directly at 218.623.6952 . We look forward to serving you better next time!

Volkswagen of Duluth responded

Thank you so much for your positive review! We're thrilled to hear that your first service experience with us was great and that Tanner made a good impression. We’ll be sure to pass along your kind words. If you need anything else or have more questions in the future, don’t hesitate to reach out. Safe driving!

Volkswagen of Duluth responded

Thank you so much for your thoughtful 5-star review! We’re delighted to hear about your positive experience with Dan and the VW of Duluth team. It's wonderful to know that Dan made you feel valued and informed throughout the entire process—his commitment to excellence truly shines through. We’re also thrilled that our team's professionalism and dedication exceeded your expectations. It’s always our goal to make every visit smooth and stress-free, so we're glad to have achieved that for you. Thank you for recommending us! We’re always here for you, and we look forward to assisting you again in the future. Safe travels!