Tanya Jones

Oil change Great service and friendly staff and always quick and courteous. Great follow up and Southwest is where I bought my truck and only place I have servic Great service and friendly staff and always quick and courteous. Great follow up and Southwest is where I bought my truck and only place I have service done More

Print

Half “way” service There are a lot of complaints I have, ones that continue with SWF. I could write a book. But bottom line, I received half “way” treatment and care to There are a lot of complaints I have, ones that continue with SWF. I could write a book. But bottom line, I received half “way” treatment and care to my vehicle, when I was expecting professional, complete, and knowledgeable care for each mileage visit I made. I have even spoke on many occasions with the GM, with his own knowledge of lack of service department. Therefore, I now have to get a 300$ service, due to SWF lack. More

Print

Remote Start on 2018 Edge Not Working Ms. Jones is a pretty busy person and not be able to answer the phone when you call, but she will return your call if you leave her a voicemail messag Ms. Jones is a pretty busy person and not be able to answer the phone when you call, but she will return your call if you leave her a voicemail message. She is friendly and easy to talk to and work with concerning any issues you are having with your vehicle. She is also pretty knowledgeable. I went in to see Ms. Jones about having my remote start setup and reprogrammed after Auto Nation Arlington messed it up. It took less than 30 minutes and everything was fixed right the first time. I definitely recommend this dealership for all your service needs. More

Print

Tanya Jones is substandard at best I have left numerous voicemails on her phone and with other staff members at Southwest Ford and Ms. Jones has yet to respond. Customer service is lack I have left numerous voicemails on her phone and with other staff members at Southwest Ford and Ms. Jones has yet to respond. Customer service is lacking with this particular individual. You would do better to go elsewhere if you want a response from an employee that actually cares about customers that have bought a brand new vehicle from their dealership. More

Print

service on my f250, and lexus 350 es and a new f-150 very good advice and service on my (list vehicles) I decided to buy my f-150 2017/ I thought very long about going to Dodge( brother has loved the very good advice and service on my (list vehicles) I decided to buy my f-150 2017/ I thought very long about going to Dodge( brother has loved them) but I decided to stay with ford. These three Mann,Stowe, and Tanya Jones I felt I could not find better people that would listen and take care of my needs. After the sale Tanya really helped my added things that Ford forgot Earl Wright More

Print

Worst experience By far the rudest and the worst experience I've ever had at a dealership. I will never go back to this dealership because of her. By far the rudest and the worst experience I've ever had at a dealership. I will never go back to this dealership because of her. More

Print

Warranty work Got job done in short amount of time and all work was compleated. helped me get into a loner vehicle and how to use its blue tooth Got job done in short amount of time and all work was compleated. helped me get into a loner vehicle and how to use its blue tooth More

Print

service I would not go to any other dealership for service. South West Ford has the best staff in DFW. I can always depend on them for great work. I would not go to any other dealership for service. South West Ford has the best staff in DFW. I can always depend on them for great work. More

Print

Was friendly, informative, fast and fun! We tried to give them 5 stars...but the other star would not come on! Southwest Ford did not only meet our expectations, they exceeded them! They we We tried to give them 5 stars...but the other star would not come on! Southwest Ford did not only meet our expectations, they exceeded them! They were very professional, knowledgable about the product...and if there was a question...they went the extra mile to find out! More

Print