Tara Overall

If you enjoy being gaslit by Pinocchio Kathy Register and her team while paying for top-tier coverage(Platinum Extra Care), this Lexus dealership is a “five-star” experience. I purchased the Platinum Extende her team while paying for top-tier coverage(Platinum Extra Care), this Lexus dealership is a “five-star” experience. I purchased the Platinum Extended Warranty-supposedly the gold standard-and was told my reimbursement for a TPMS sensor wasn't covered because it was 'broken.' Apparently, internal failure during normal driving doesn't count unless it fits their narrative. The manager or who ever she is confidently misinformed me (nice try), then doubled down when challenged. Either they don't know what the warranty covers, or they're hoping I don't. Pro tip: read your contract and come armed with the truth. You'll need it! More

Report | Print

Tara listen to my concern about my tire issue and changed my appointment from Saturday to Thursday which was a relief for me. She also noticed that I was going to be due an oil change so arranged for that t my appointment from Saturday to Thursday which was a relief for me. She also noticed that I was going to be due an oil change so arranged for that to be done the same time as the tire issue. I am happy to have Tara as my service advisor. More

by rschwab1130 Verified Customer Verified Customer

Report | Print

Only been there twice, once to buy the car and 2nd time for 5,000 miles service. Both were good experiences, for 5,000 miles service. Both were good experiences, More

by windflower-fl Verified Customer Verified Customer

Report | Print

Excellent dealership . Howard Kent was our salesperson. very smooth and efficient sales process.I bought my ES 350 from them and was looking for a new RX for my wife. Antho Howard Kent was our salesperson. very smooth and efficient sales process.I bought my ES 350 from them and was looking for a new RX for my wife. Anthony Burrano on one occasion and Tina Klein on the other helped with the financing. The owner of the dealership is always there . Very friendly atmosphere. The reception and the service is excellent. This is the go-to dealership. More

Report | Print

Excellent! !! Very competent and patient. Especially in view of the fact we arrived at the Dealership WITH NO APPOINTMENT and our issue was resolved. Don't se !! Very competent and patient. Especially in view of the fact we arrived at the Dealership WITH NO APPOINTMENT and our issue was resolved. Don't see that level of service often anymore. More

by cthigpen58 Verified Customer Verified Customer

Report | Print

Strongly recommend your services due to the professional staff and organization. I will return for more timely services. staff and organization. I will return for more timely services. More

by beblair58 Verified Customer Verified Customer

Report | Print

I had a superb experience at Lexus and Carlton is the most kind and knowledgeable. most kind and knowledgeable. More

Report | Print

Everything was perfect! !! Valet exceptional too! Thank you and look forward to seeing you at the next service. !! Valet exceptional too! Thank you and look forward to seeing you at the next service. More

by jennifersessions Verified Customer Verified Customer

Report | Print

Tara was very pleasant and professional. She was expecting me and knew exactly what needed to be done. She made sure everything that needed was accomplished in an appropriate amount of tim She was expecting me and knew exactly what needed to be done. She made sure everything that needed was accomplished in an appropriate amount of time. I’ll be thrilled to have her handle me car again. More

by DABILLE70 Verified Customer Verified Customer

Report | Print

Good and fast service and Tara was also very kind Thanks to all of you for everything, Thanks to all of you for everything, More

by DALIA.CORDOVA Verified Customer Verified Customer

Report | Print