Tara Overall

Tara and the service foreman were polite and gracious, even when I insisted on having a TSB update that I had thought applied to my 2024 RX350. They both patiently let me ramble on, even though the inform even when I insisted on having a TSB update that I had thought applied to my 2024 RX350. They both patiently let me ramble on, even though the information I had given them was for a 2023 RX350, not a 2024. They get 5 stars for self-control. My only gripe with the service department was this issue. When I walked out to pick up my car, an employee that was standing outside the service entrance asked me if the White RX350 was my car. I said that it was, and he replied “Your car’s hood is not latched.” We walked over to see why it was not locked. I tried for 10 minutes to get the hood to lock with no luck. I never had this issue in the past. I began to inspect the two latches that lock the hood. I then noticed the cable for the hood release was not attached to a clamp that keeps it in place. Unfortunately, when I reattached the cable to the clamp, the hood still wouldn’t close. It was quite cold that morning, so I just started fiddling with both latches, when I heard one of the latches snap back into place. I was finally able to close the hood. I can only assume that the tech working on my car had tried to get the hood to close so many times, that he knocked the release cable out of the clamp. Fine, but why would he deliver my car to the customer pickup area with the hood still in that condition? And why was this not brought to my attention? This certainly brings into question the skill and integrity of the technicians at Treasure Coast Lexus. A customer can fix an issue that their mechanics could not? Several Lexus employees standing outside by the service entrance podium were curiously watching me the whole time, wondering if I had any success with the hood. I gave them a thumbs up as I left this dealership, possibly for the last time. More

by Daniel K. Verified Customer Verified Customer

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Happy with the service I received from my Service consultant and the quality of work performed by the Technician consultant and the quality of work performed by the Technician More

by R.COLLIER Verified Customer Verified Customer

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Need more service directors. They are overwhelmed with too many customers and don’t have the time to give each customer the necessary attention They are overwhelmed with too many customers and don’t have the time to give each customer the necessary attention More

by BAWARREN1955 Verified Customer Verified Customer

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I was lucky when Michael started working with me he was able to answer any and all of my questions and concerns. able to answer any and all of my questions and concerns. More

by richardpilecki Verified Customer Verified Customer

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Tara was professional and friendly in completing my service request. Everything was consistent with the level of service expected from Lexus. Thanks! service request. Everything was consistent with the level of service expected from Lexus. Thanks! More

by mwolfland Verified Customer Verified Customer

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It was nice to get a loaner while the car was being served. Tara was great! served. Tara was great! More

by steveli314 Verified Customer Verified Customer

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Overall experience was good. The check in process was unclear and a bit disjointed. Also I was low on windshield fluid and was disappointed that Lexus didn't fill it up The check in process was unclear and a bit disjointed. Also I was low on windshield fluid and was disappointed that Lexus didn't fill it up More

by christinenad Verified Customer Verified Customer

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From Tara at the service department to JB in sales and everyone else we dealt with the service was excellent. everyone else we dealt with the service was excellent. More

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Very accommodating and efficient. Nice environment in waiting area with wonderful coffees and snacks. Tara was very patient and seemed more than adequately knowledgeable. Nice environment in waiting area with wonderful coffees and snacks. Tara was very patient and seemed more than adequately knowledgeable. More

by slkauder Verified Customer Verified Customer

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Good service also completed recall which is great. Kept me informed . Nice place to wait for service Kept me informed . Nice place to wait for service More

by DJHAVERI1 Verified Customer Verified Customer

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