Taylor Francis | Page 12

Friendly and professional people, and the service was excellent and faster. The advisor was very friendly and professional. excellent and faster. The advisor was very friendly and professional. More

by LARITANS Verified Customer Verified Customer

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I have been coming to this dealership for years and my experience felt rushed and not what I was used to. experience felt rushed and not what I was used to. More

by MELISSAJONES07 Verified Customer Verified Customer

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Taylor Francis was professional and was a reassuring presence. He answered all my questions thoroughly. presence. He answered all my questions thoroughly. More

by Fabian F Verified Customer Verified Customer

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I purchased my 2021 Toyota Tacoma new from this dealer and have faithfully had my vehicle serviced every 5000 miles at this dealership. At the service interval, I was offered a coupon for an oil change fo and have faithfully had my vehicle serviced every 5000 miles at this dealership. At the service interval, I was offered a coupon for an oil change for $49.95. So I decided to get my oil changed At the dealer. My Service representative Taylor has worked with me several times and I am very satisfied with his interaction. I was told I needed a new battery and was quoted the price of around $400, which I thought was outrageous. I then called advance auto parts and secured a diehard battery of equivalent to Toyota for $219. That is a big difference in price for the same product. While advance auto parts was installing my battery, I noticed that none of my fluids have been topped off, including my brake fluid, even though the video from the tech at Toyota Of Tampa Bay mentioned that the fluid was low. I was told when I purchased my vehicle in 2021 that I had lifetime washes because there is a car wash on site. I noticed when I picked my vehicle up that it was not washed and after I called my rep, he said that they don’t run the car wash on the weekends, but he had free at a car wash, however it was several miles in the wrong direction for me so I declined. About a year ago, I had my vehicle service to Toyota Of Tampa Bay and was told that my battery was checked during the service, two weeks later I open the hood to give someone else a jumpstart, and found that both battery terminals were caked in corrosion. This does not happen overnight . This does not happen overnight, which led me to believe that the battery was never checked even though signed office checked. I contacted my service representative and gave him a piece of my mind yet nothing was ever done about it. Honestly, I’m not sure I’m going to go back to Toyota Of Tampa Bay. aside from the occasional coupon for a really good priced oil change, everything else is too expensive including a new vehicle. More

by LAWRENCELEDUC Verified Customer Verified Customer

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I will continue doing maintenance at this dealer, great experience and complete service was doing. experience and complete service was doing. More

by javier_bm14 Verified Customer Verified Customer

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Freylen Huerta was an amazing advisor! Very transparent and helpful about all the recommendations that needed to be done :) Very transparent and helpful about all the recommendations that needed to be done :) More

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The dealership was clean, had a few TV's, free beverages & food at a reasonable price & food at a reasonable price More

by shirpad21 Verified Customer Verified Customer

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Great service under an hour. Francis was very kind and thorough explaining the inspection conducted on my RAV4. Francis was very kind and thorough explaining the inspection conducted on my RAV4. More

by amm267 Verified Customer Verified Customer

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Was very pleased with the Service Taylor kept me well informed and delivered on promises informed and delivered on promises More

by DAXTERIM Verified Customer Verified Customer

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Taylor spent time with us reviewing our warranties and coverage and I really appreciated that! coverage and I really appreciated that! More

by czerr99 Verified Customer Verified Customer

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