Taylor Heilers | Page 2

Sales and finance aren’t on the same page. I repeatedly asked for the numbers that made up my purchase agreement. I ended up having to drive an hour and half to review in person to get overch I repeatedly asked for the numbers that made up my purchase agreement. I ended up having to drive an hour and half to review in person to get overcharges corrected. I guess other customers just blindly accept what this dealerships puts in front of for signing (including blank documents). More

by DANA.WASSON Verified Customer Verified Customer

Helpful 0

Report | Print

Very helpful! Made our experience pleasant and worked hard to meet our needs. Would recommend to everyone. Made our experience pleasant and worked hard to meet our needs. Would recommend to everyone. More

by huntermelia Verified Customer Verified Customer

Helpful 0

Report | Print

Taylor did a great job with the trade in of my bmw 440i for the Porsche 911. On the other hand their technicians damaged all four volk te37sl wheels on trade in when swapping wheels off the bmw for my fact for the Porsche 911. On the other hand their technicians damaged all four volk te37sl wheels on trade in when swapping wheels off the bmw for my factory wheels And did not want to fix the wheels to previous new condition which were only two weeks old. They scratched through the face of one te37sl both the ceramic and clear coat layer down to base paint as well as had damage of all four te37sl wheels by burning through the clear coat and ceramic coating even after it was expressed to the technician that a impact was not to be used for this exact reason. When trying to resolve this issue I was told that they would have their painter look at the wheels and he himself said he could not fix the wheels without stripping the entire wheel down of all four wheels and completely repaint all of them which he was not willing to do. They have been given multiple chances to rectify this issue and instead want to try and push me out without resolving this issue and offer $500 when that will not replace any of the wheels to be fully stripped and repainted as well as have them ceramic coated as they were with proof of invoices given by the shop that did so. I have denied this offer and am currently driving 80 miles back and forth every time they ask me to come in to try and offer the same 500 to resolve this issue and that I don’t push for what needs to be done correctly. More

by td Verified Customer Verified Customer

Helpful 0

Report | Print

very good nice service recommended They completed the service quickly and went over everything in detail. All with great customer service! service quickly and went over everything in detail. All with great customer service! More

by KARLACARIDAD18 Verified Customer Verified Customer

Helpful 0

Report | Print

Shottenkirk Nissan was easy to deal with. Taylor was friendly, reasonable, and I never felt pressured. In the end I believe I got a great deal. Taylor was friendly, reasonable, and I never felt pressured. In the end I believe I got a great deal. More

by TMGNNLL Verified Customer Verified Customer

Helpful 0

Report | Print

It’s always great going to Shottenkirk! Customer service and Jamie in service is always the best! I will always recommend this location! No other place can do what y’all do! Customer service and Jamie in service is always the best! I will always recommend this location! No other place can do what y’all do! More

by JASMINEBOMBAYWALA Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership has been a phenomenal experience. The entire team was so friendly and welcoming. By taking into account the desires I wanted in a car, Katy Nissan patiently explained the differences The entire team was so friendly and welcoming. By taking into account the desires I wanted in a car, Katy Nissan patiently explained the differences between vehicles and offered my family and I our new family car. I strongly recommend Katy Nissan as they have the friendliest staff members and are open to helping everyone they encounter. More

by Sophia Verified Customer Verified Customer

Helpful 0

Report | Print

They are very customer oriented and friendly. Facility was clean and employees were very knowledgeable. Facility was clean and employees were very knowledgeable. More

by BADEY64 Verified Customer Verified Customer

Helpful 0

Report | Print

Second purchase from there and it has always been an excellent experience. Highly recommend them to anyone looking for a Nissan. excellent experience. Highly recommend them to anyone looking for a Nissan. More

by LANEAOWENS Verified Customer Verified Customer

Helpful 0

Report | Print

The reason why I gave you all a zero because you guys forced me to finance with Nissan because y'all told me I could not do outside financing, second thing I believe I was overcharged for the vehicle. forced me to finance with Nissan because y'all told me I could not do outside financing, second thing I believe I was overcharged for the vehicle. More

by john.lavan Verified Customer Verified Customer

Helpful 0

Report | Print