Taylor Landry | Page 7

My experience with Taylor was not pleasant. He was not responsive to my concerns with the issue I had with my truck especially after mechanic told him there was nothing wrong with my truck and He was not responsive to my concerns with the issue I had with my truck especially after mechanic told him there was nothing wrong with my truck and besides the mechanic did not even drive my truck to see if there was an issue. Two weeks later, I had to bring my truck back for the same issue and I got with Jerry Adams which took care of me. He got Will right off to look at my issue and Will got the master tech and then they both got to work trying to figure out my issue. It became obvious there was something wrong with my truck and they would need to keep it a few days to have the mechanic fix the issue. They gave me a loaner truck which I am so grateful. Jerry was great in helping me. I will not work with Taylor again. More

by DHAMBY0 Verified Customer Verified Customer

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They were efficient and got my recall handled smoothly. I was able to pick up my car within a few hours. I was able to pick up my car within a few hours. More

by SARAHBETHSCOTT.94 Verified Customer Verified Customer

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I took my truck to the Ford dealership in Alpharetta to get repaired multiple times over the last 18 months. I brought it to Taylor at Shottenkirk Ford. Taylor and the guys got my truck fixed in a couple d get repaired multiple times over the last 18 months. I brought it to Taylor at Shottenkirk Ford. Taylor and the guys got my truck fixed in a couple days. This is the only dealership I will go back to. More

by BEARON_LILES Verified Customer Verified Customer

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Don’t know who Brian Syme is Taylor was informative and had great follow up. had great follow up. More

by RICKWELLS0 Verified Customer Verified Customer

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Made buying as easy as possible, listened to what was needed and worked with us to make it happen. We are very happy with our purchase and the excellent service we had. We have recommended this dealershi needed and worked with us to make it happen. We are very happy with our purchase and the excellent service we had. We have recommended this dealership to others. After 2 weeks our vehicle is in service with crankshaft issues. Can’t tell me how long this is going to take. Buyers beware of this dealership and WHAT they say is not honest nor will ANYONE returns calls. They ignore you once you sign and lie to get you to buy. Go elsewhere. More

by MARYSUSBELL Verified Customer Verified Customer

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Kara was great as usual, Taylor was also super helpful. Brian and his guys in quick lane were quick and effeciant. Brian and his guys in quick lane were quick and effeciant. More

by Will Verified Customer Verified Customer

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It was a wonderful experience. Everyone was very nice and helpful. We will be back Everyone was very nice and helpful. We will be back More

by AVAUGHAN1122 Verified Customer Verified Customer

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Wonderful and professional service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. My vehicle was ready when expected. The service advisor was helpful when asked about my upcoming 30k miles service. More

by CLHARDEN5 Verified Customer Verified Customer

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Scheduled for Ford recall on police explorer. I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. T I went over what the recall was about and how the rear end needed to be dropped. It was a min 8 hr service according to ford bulletin. They had the car for 8 hrs and tried to perform the civilian explorer recall. It seems to me to be clearly incompetent to try that. The bulletin says the civil procedure doesn’t work on the police model. The car has decals, light bar and other things a competent person would know is a police car. This was clearly unacceptable performance from a large ford dealership. After I had to call to check on the status, I was told it would be read at 5pm and recall was completed. I received a call from the manager 15 min later telling me the recall was not done and what they attempted to do. He blame Taylor with this mistake and Taylor was off. I don’t think it’s Taylor’s fault as the mechanic should have know what procedure to perform. Needless to say this has lost the follow up vehicle which would have been taken to this dealership. Very dissatisfied customer More

by jeturner0 Verified Customer Verified Customer

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Always up front, reliable, honest dependable service. Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! Taylor and Jerry are wonderful to work with. My 2012 Edge is in great hands! More

by ALLEGHANY.MIMI Verified Customer Verified Customer

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