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Taylor Stump
Taylor Stump at Priority Honda Roanoke
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Taylor Stump | Page 2

Honda Certified Service Advisor

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.8
42 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

2 yrs, 9 mos

Languages Spoken

English English

4.8

42 Reviews

Write a Review

42 Reviews of Taylor Stump

May 04, 2024

Dealership Rating
Employee Rating

Priority Honda very clean and the personnel are good at the things they do. I would recommend them highly. More

by DONALD.W.SHIVELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Dunn, Kyra Mitchell

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May 05, 2024

Priority Honda Roanoke responded

Donald, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

Good quality, personable, professional, clean; sometimes inconsistent, rule-following (annoyingly), not very attentive at times More

by Caitlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamal Robinson, Quinn Forrester, Kevin Mohr, Ryan Pimlott, Steve Baker, Adam Garst

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May 05, 2024

Priority Honda Roanoke responded

Caitlin, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

Dealership Rating
Employee Rating

Excellent service. Best salesperson. Have bought numerous cars from him. Always have my car serviced there. Only drive Honda's More

by PURVES24019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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May 05, 2024

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

Have bought 2 trucks here thank you for your time and honesty .I will recommend you all to others. Thank you... More

by BANDALLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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May 06, 2024

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

Dealership Rating
Employee Rating

Staff always friendly and informative. Need to improve service maintenance time minimum service. Otherwise great customer care! More

by WWH1946
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Service was on time and staff was friendly. Will definitely refer friends and family in the future. More

by Christyrice
Recommend Dealer
Yes
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May 06, 2024

Priority Honda Roanoke responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, Christy, we look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

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Employee Rating

She was amazing and very helpful! . She treated me like a person not a number. More

by theresat831
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Tucker

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May 06, 2024

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business, Theresa, and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

May 04, 2024

Dealership Rating
Employee Rating

I was charged almost $300 for a key to be cut and programmed for my honda pilot which I could not use. I had to pay for the key and the programming for a key I can not even use. I would not recommen More

by JAMES.VIPPERMANJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

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May 09, 2024

Priority Honda Roanoke responded

Thank you for bringing this to our attention, James, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

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Employee Rating

Taylor Stump was very informative and kept me updated on the status of my vehicle. More

by justde87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 03, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Taylor and our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

May 03, 2024

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Employee Rating

I have owned a Honda since 1980. Great vehicle and the service is excellent. Thank you all for everything. More

by PENNYSUEMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley

Helpful
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May 05, 2024

Priority Honda Roanoke responded

Penny, Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

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