"COMFORTABLE AND WELCOMED"
I needed recall work and was greeted at my care door and was walked through the whole process and spoke with a sales person and he worked really hard to find me a car for my trade in and was very polite and not pushy (unfortunately I had to make a decision to not purchase a new car for reasons that he understood) but before speaking with him William my Advisor was thorough and explained what was going on, what to expect. I needed and oil change (William did not know that) and because he made me feel that I could trust him. I opted to get the 35k basic 99.00 Service. William called me and went over a few things that I needed and was not a pushy sales type guy, which would have made me run the other way but offered Ferman's Services for what I needed and I told him that financially I could not get for a few weeks, he said I should be ok with a few weeks but for my safety the recommendations needed to be taken care of whether they did it or not.