Ted Weinsziehr | Page 3

I had rough idle, check engine light flashing and alerts for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After 30 days all the exact same symptoms have returned. After repeated (at least 4) trips to the dealership. I'm told that they can't recreate the alerts and therefore cannot make any repairs. So I'm stuck with an unreliable $80,000 Yukon SLT 5.3. The engine replacement was a misdiagnosed and therefore I should be refunded or that $5,000 I paid for a new engine should go toward the correct diagnosis in order to make me whole especially since I ama loyal customer who have purchased 3 GM vehicles. This make me want to find a more reliable non GM vehicle! The issues I'm having is a known wider issue for GM which makes it even more disheartening that they continue to allow their customers who invest so much money to go thru this! More

by Tony Verified Customer Verified Customer

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Service is excellent Dewayne is extremely helpful highly recommend bringing your car here for service recommend bringing your car here for service More

by wix.jeffrey Verified Customer Verified Customer

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My service came with a full synthetic oil change and tire rotation, however, I did not receive a tire rotation. How you ask? Well, my rim that is different from the other rims is still located in the same lo rotation, however, I did not receive a tire rotation. How you ask? Well, my rim that is different from the other rims is still located in the same location as it was prior to the oil change and “tire rotation” service I purchased. If a customer is paying almost $160 for a service, please don’t mislead them and not fulfill the service. Customer service was nice and friendly as he always is (the reason for the stars). More

by joycelynm191 Verified Customer Verified Customer

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Service department continues to disappoint. From the added fees, unnecessary suggested maintenance items (they recommended a cabin air filter-I changed it 2 weeks prior), they don’t care. You h From the added fees, unnecessary suggested maintenance items (they recommended a cabin air filter-I changed it 2 weeks prior), they don’t care. You have to leave a vehicle for 2-3 for the “privilege” of them looking at it. Their $1,700 repair estimate was done for $350 elsewhere. I’ll be taking my future car purchases and service elsewhere. More

by Savlsmith Verified Customer Verified Customer

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If you are in the market for a new Buick, please go to Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! More

by HELENHOLMES Verified Customer Verified Customer

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Great service and communication from Ted. Will definitely use Jim Ellis again in the future Will definitely use Jim Ellis again in the future More

by hank_ross Verified Customer Verified Customer

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This is a great dealership to work with. I’m a repeat customer and will come again. I’m a repeat customer and will come again. More

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Ted stepped up and help us get a rental car when our car broke down 600 miles from home. He kept us up to speed on the repairs and when me might be able to expect our car. Although it took longer than expec broke down 600 miles from home. He kept us up to speed on the repairs and when me might be able to expect our car. Although it took longer than expected they made the wait seem better. More

by rickflorida75 Verified Customer Verified Customer

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We had a minor incident with my truck at the dealer and they were accommodating and immediate which i appreciated very much. Highly recommend. they were accommodating and immediate which i appreciated very much. Highly recommend. More

by michael_s_kim Verified Customer Verified Customer

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Dewayne and his whole service team were outstanding! After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined th After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined the recommended repair. And even though it took a day or two longer than we had thought initially, they found & fixed the problem for a lot less than we had (anxiously) expected. Everyone we dealt with at the dealership (including the front receptionist, whose name I don’t know, but who kindly helped arrange a short ride for me to be dropped off at the Enterprise location just down the street) was courteous, friendly & professional. I mean it when I say: as long as g as this is the level of service provided by your dealership, we will never go to another GMC dealer again! More

by Charlie Wickliffe Verified Customer Verified Customer

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