Teresa Smith | Page 4

I will definitely buy again This is the 5th car that my family and I have bought from Thomas Subaru. We love that we feel that they back up their vehicles. Johnathan Loughrie h This is the 5th car that my family and I have bought from Thomas Subaru. We love that we feel that they back up their vehicles. Johnathan Loughrie has been the salesman that we've always gone to and we have never been disappointed in him. Johnthan has been honest ,very knowledgeable and upfront with us with any questions before and after the sale. More

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Very knowledgeable personnel. This new car is my third from your dealership and it is never disappointing. Everyone’s always pleasant and knowledgeable. This is the second car I ha This new car is my third from your dealership and it is never disappointing. Everyone’s always pleasant and knowledgeable. This is the second car I have bought from Dylan. More

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Continued customer We really like our Surbaru - and we really like our salesman, Jonathan Loughrie. This is our third car from Jonathan and we will be back. We really like our Surbaru - and we really like our salesman, Jonathan Loughrie. This is our third car from Jonathan and we will be back. More

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My Car Buying Experience I have always had used cars so buying a new car was a big step for me. The process was very easy and no pressure from the sales consultant, James How I have always had used cars so buying a new car was a big step for me. The process was very easy and no pressure from the sales consultant, James Howard. Was presented the facts and questions I had were answered right away. Went back to dealership to purchase window vents. James Howard helped with that process and was able to get the vents on the same day. Met Theresa and was impressed with the service department. More

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Guidance, Not Pressure We knew the dealership's service department personnel and quality of work. So, when it came time to purchase a new Subaru Outback, we visited Thomas We knew the dealership's service department personnel and quality of work. So, when it came time to purchase a new Subaru Outback, we visited Thomas and talked with Johnathan Loughrie in Sales. Johnathan makes a fine impression and was very helpful in explaining features and in answering our questions. This included getting answers to some questions that involved research on his part. He asked questions of us and then guided our discovery of accessories we would value in our new Outback. Following our initial visit, we mostly talked with Johnathan by email and telephone. We ultimately chose a car on its way to Thomas from the factory that included the accessories we wanted, plus a couple of others recommended by Johnathan. We never felt "pushed" to buy during the month we were in the market, and yet Johnathan was always there when we had questions. More

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Poor service on airbag recall When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I When I called to get my airbag recall taken care of the service team told me they did not have parts and had no idea when they would have them. When I told her this was unacceptable she downplayed the danger saying "it is only a problem if you have an accident!" Beyond words. Got an appointment for then next morning at a competing dealer in Winchester. Never again! More

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AWESOME The service department is by far the best. They go above and beyond to make your experience great! I've dealt with Teresa on several occasions and she The service department is by far the best. They go above and beyond to make your experience great! I've dealt with Teresa on several occasions and she's absolutely the best. If I could give more than a five star rating I would. More

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New purchase. Staff was very friendly knowledgeable and helpful, service is great, excellent selection to chose from. This our second new Hyundai purchase and we h Staff was very friendly knowledgeable and helpful, service is great, excellent selection to chose from. This our second new Hyundai purchase and we have been delighted both times. More

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"New Car Purchase" Have purchased many vehicles in the past. By far, this has been our most pleasurable and hassle free experience. Amanda Roth was very professional, Have purchased many vehicles in the past. By far, this has been our most pleasurable and hassle free experience. Amanda Roth was very professional, personable, and knowledgeable. Her attention to our vehicle needs was awesome! More

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Survey Compliant. Dealership is wonderful. The shop with communication and completing jobs on a timely manner is horrible. It would be nice to have a faster Compliant. Dealership is wonderful. The shop with communication and completing jobs on a timely manner is horrible. It would be nice to have a faster pace shop. More

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