Teresa Wilson
Teresa Wilson at Germain Toyota of Columbus
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Teresa Wilson | Page 2

Assistant Service Manager

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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161 Reviews

Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.

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161 Reviews

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161 Reviews of Teresa Wilson

January 06, 2021

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Employee Rating

I love the way my car looks. Great job. Courteous and professional associates. I will let my family and friends know about the great service I got. More

by Deano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2021

Germain Toyota of Columbus responded

Thank you for your business and for sharing your experience with others. Best Regards, D'Lacy Stith General Manager

January 06, 2021

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Jared was amazing to work with!!! Listened to what I wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again! More

by caela1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2021

Germain Toyota of Columbus responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, D'Lacy Stith General Manager

January 04, 2021

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I came in for oil change in the morning I left more than two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to th More

by hnh1480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Crystal Brown

Jan 05, 2021

Germain Toyota of Columbus responded

We sincerely apologize that your visit was not the quality experience we pride ourselves on delivering to our guests. Please contact our customer relations manager Mahogany Nolen at mahoganynolen@germainmotorco.com or 614-759-3026 with any further information as well as your contact information so she may investigate and address your concerns. Best Regards, D'Lacy Stith General Manager

December 30, 2020

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I don't appreciate being lied to and having my time wasted. I sent over an hour at the Toyota store to get my oil changed and they did not change it. I don't trust them now. More

by LANA.GROCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Curtis , Joliyah Bennett, Billy Blanton, Donna Boiman, Crystal Brown, Maria Johnston

December 29, 2020

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Germain cares about Covid 19 protocols, making sure patrons and staff keep their distance. Everyone was wearing a mask. Staff was friendly and helpful-they even fixed the hot chocolate machine! More

by GABYBRATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2020

Germain Toyota of Columbus responded

Thank you for sharing your positive experience with our team. Here at Germain, our entire staff is dedicated to ensuring the safety of our guests and team. We look forward to your next visit. Best Regards, Rich Newsome General Manager

December 23, 2020

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Just had my 2011 Avalon serviced and Germain Service is always top notch. Purchased my first Toyota in 1998 and have always had my cars serviced where I purchased them, at Germain. The service desk staff a More

by XLS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2020

Germain Toyota of Columbus responded

Thank you for continuing to service with us here at Germain. Your business and loyalty to our dealership and Toyota mean so much to us all. Best Regards, Rich Newsome General Manager

December 22, 2020

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Jo is always going above and beyond to make sure she helps me with everything I need. If she doesn't know the answer, she makes sure she gets the answer immediately. More

by NMcFadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joliyah Bennett

Dec 23, 2020

Germain Toyota of Columbus responded

We're happy to hear that you had another great experience with Jo and that she makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

December 22, 2020

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Employee Rating

My last visit there was not pleasant. Jo spoke to me in a rude tone at the reception area. I sat there waiting for my car pissed off. More

by KIRKYGD
Recommend Dealer
No

Other Employees Tagged: Joliyah Bennett

Jan 28, 2021

Germain Toyota of Columbus responded

We sincerely apologize for your experience and would like to speak directly with you regarding this matter. Please reach out to our Customer Relations Manager Mahogany Nolen at your earliest convenience at 614-759-3026 so she may gather further information regarding your visit. Best Regards, D'Lacy Stith General Manager

December 16, 2020

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Employee Rating

This was a followup because my brakes were screaming after new brakes were installed. Teresa Wilson was my champion and addressed my problem with care and professionalism. More

by PJOBLAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2020

Germain Toyota of Columbus responded

Thank you for taking time out of your busy schedule to share Teresa's dedication to customer satisfaction. We are quite fortunate to have her on our team taking great care of our valued customers. Best Regards, Rich Newsome General Manager

December 16, 2020

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Employee Rating

Very rude dishonest company would. Ot recommend to anyone for service picked up car from service after having it for weeks and took it across street to get fixed DO NOT GO HERE More

by Nevergohere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 16, 2020

Germain Toyota of Columbus responded

We are sorry to learn of your less than stellar experience with our dealership. We would like to learn more about your visit and address your concerns directly with you. Please contact our customer relations manager Mahogany Nolen at 614-759-3026 or mahoganynolen@germainmotor.com with further details. Mahogany is eager to assist. Best Regards, Rich Newsome General Manager

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