Teresa Wilson
Teresa Wilson at Germain Toyota of Columbus

Teresa Wilson | Page 4

Service Director

Germain Toyota of Columbus

5711 Scarborough Blvd
Columbus, OH 43232

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4.6
171 Reviews

Hi, I’m Teresa Wilson Assistant Service Manager here at Germain Toyota of Columbus. I started in the automotive industry in 1995 and joined Germain in 1998. Having been with Germain for so many years I am Toyota Certified and I believe in treating every customer as if they are a member of my family. Born and raised in Pickerington, OH I’m a graduate of Pickerington High School. My husband Derek and I have a beautiful daughter Mackenzie. In my free time, I enjoy shopping, reading and spending time with my family. If I were a superhero, of course, it would be Wonder Woman! My most played song on my playlist is Believer by Imagine Dragons which is a favorite to listen to in my preferred vacation spot Cancun Mexico. Cancun is so relaxing and beautiful it’s nice to kick back and just drift away to the music. Since I have owned three Rav4’s I’d have to say it’s my chosen Toyota. They are comfortable and a great family vehicle.

4.6

171 Reviews

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171 Reviews of Teresa Wilson

December 11, 2020

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Employee Rating

I had a great experience with Germain Toyota. They were FAST and FRIENDLY. They didn’t try to tell me I needed extra things done to my vehicle to try and make more money off of me. They did the job I asked More

by Carrieellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2020

Germain Toyota of Columbus responded

Carrieellen, Thanks for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Best Regards, Rich Newsome General Manager

December 05, 2020

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Service representative was rude, and not informative. Rushed us out the door without details of what was done. Had to call back the next day to request paperwork on what was done. More

by MMUNCIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 08, 2020

Germain Toyota of Columbus responded

We sincerely apologize for your experience and are sorry if you felt any team member came across as being rude as that is never acceptable or our intentions here at Germain. We appreciate you taking the time to speak with our customer relations manager Mahogany regarding your visit. Unfortunately, on the day of your visit, our printers were being worked on and our car wash was down both of these situations should have been properly communicated with you and all of our guests. We thank you for bringing this matter to our attention so in the future we may better serve our guests. Best Regards, Rich Newsome General Manager

December 02, 2020

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Staff was friendly and professional Waiting area was Staff was friendly and professional Waiting area was comfortable clean it also had this for people to do watch tv internet also outlets to charge yo More

by GPDOG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Crystal Brown, Marie Hilt, Maria Johnston, Joe Mathias

Dec 03, 2020

Germain Toyota of Columbus responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that our team helped to make your experience such a positive one. Best Regards, Rich Newsome General Manager

December 02, 2020

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Great work! Friendly people! Awesome customer service. There was an issue with the pricing but it was promptly resolved by management. They did an excellent job with the care for my vehicle. It now looks More

by kaygee310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Curtis

Dec 03, 2020

Germain Toyota of Columbus responded

It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Best Regards, Rich Newsome General Manager

November 24, 2020

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Germain Toyota is a professional environment, the building is clean and their service was efficient and timely. The people are friendly and courteous and make doing business a pleasure. More

by Tony5574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lincoln Elston , Demetrius Davis, Luke Eastwood, Omar Jackson, D'Lacy Stith

Nov 25, 2020

Germain Toyota of Columbus responded

Tony, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Best Regards, Rich Newsome General Manager

November 19, 2020

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Teresa Wilson is an exemplary service manager who works well with the customers. She is patient, knowledgeable ,honest and efficient! Teresa answers our questions and responds to our concerns. Thank you f More

by wdistel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2020

Germain Toyota of Columbus responded

Thank you for taking the time to share such kind words about your experiences with Teresa. We are fortunate to have Teresa as a member of our team ensuring the complete satisfaction of our valued customers. Best Regards, Rich Newsome General Manager

November 18, 2020

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Great customer service! Most of the staff was very inviting. Quick and efficient. Did not have to wait at all. Checkout was fast. Highly recommend More

by willial343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Curtis

Nov 18, 2020

Germain Toyota of Columbus responded

We appreciate you taking the time to leave us this review as well as for your business. Best Regards, Rich Newsome General Manager

November 17, 2020

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They have always been professional, friendly and efficient. I just had an oil change and tire rotation. There was some kind of mixup, and I was called to come in before it was ready. They gave me a More

by Mariann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 18, 2020

Germain Toyota of Columbus responded

Mariann, We thank you for choosing Germain Toyota for your automotive service needs. We do apologize for any inconvenience the mixup may have caused. Our team looks forward to our continued relationship, see you next time. Best Regards, Rich Newsome General Manager

November 16, 2020

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Needed outside mirror replaced. Everything was clearly explained, the repairs were finished in a timely manner as promised. Theresa was the representative I dealt with; she was knowledgeable and very cou More

by BoltsFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 17, 2020

Germain Toyota of Columbus responded

We thank you for leaving Teresa and our team this kind review. Providing our guests with quality service is our goal here at Germain. See you next time. Best Regards, Rich Newsome General Manager

November 13, 2020

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My service was amazing at Germain Toyota. My service manager Teresa was extremely informative and quick as well as accurate with my vehicle. I will definitely be back to see her with her amazing service More

by KARL_QUIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2020

Germain Toyota of Columbus responded

Thank you so much for sharing your experience with Germain Toyota. We want every experience to be “five stars”! We appreciate you and for taking the time to leave Teresa this positive feedback! Best Regards, Rich Newsome General Manager

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