Teresa Zarour | Page 15

CAR REPAIR MY CAR WAS AT MERCEDES FOR 1 MONTH AND THE OIL CHANGE WAS NOT COMPLETED AND STATE FARM INSURNSE DENIED THE CLAIM AS YOU WOULD NOT INSTALL RE-CONDITION MY CAR WAS AT MERCEDES FOR 1 MONTH AND THE OIL CHANGE WAS NOT COMPLETED AND STATE FARM INSURNSE DENIED THE CLAIM AS YOU WOULD NOT INSTALL RE-CONDITIONED PARTS. I HAVE PURCHASED 5 CARS FROM YOUR MERCEDES N BMW DEALERSHIP AND THE CUSTOMER SERVICE WAS TERRIBLE AND THERESA WAS NOT ON TOP OF THIS AND I CALLED HER MANY TIMES AND ONLY A FEW OF MY CALLS RETURNED, ALSO STATE FARM INS CALLED HER 4 DAYS IN A ROW AND GOT NO RETURNED CALLS EITHER, I WAS DOING HER JOB TRYING TO STAY ON TOP OF THIS, POOR JOB FROM A BIG DEALESHIP More

by ROBERT@CAPITALAPPRAISALGROUP.NET Verified Customer Verified Customer

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Great Service I would like to recognize Teresa Zarour who went above and beyond. She made sure I knew what was going on with the service of my truck and length of I would like to recognize Teresa Zarour who went above and beyond. She made sure I knew what was going on with the service of my truck and length of time to get completed. More

by MLU1021S Verified Customer Verified Customer

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So far the worst experience . Where to start... From not answering the phone calls, messages and not returning the calls to getting a bill with wrong charges. and almost three week Where to start... From not answering the phone calls, messages and not returning the calls to getting a bill with wrong charges. and almost three weeks with out a loaner. Frustration and everything in between. Can't go back there, or buy a new car at that dealer. I was planning to get a new car Prestige Mercedes ( Lithia) in November but I rather go with another dealer. More

by VEROC1029 Verified Customer Verified Customer

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Not that impressed I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speak I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speaking or asking if I needed help. Finally a. young lady came to ask me if I needed help and I said yes I've been waiting here for a while and she did finally get someone to wait on me. I have to say they put me in a E3 hundred series from my C class so that was quite an upgrade. I think they do that so it will give you the better car hoping you'll upgrade on the spot! Upon my return it wasn't much better. There is no direction when you come in to greet you and direct you to the right person. I wasn't the only one feeling the frustration. It seems like a big runaround game. And I found the people at the service desk that's is outside very rude. They stand around and spoke to each other and did not even bother to smile.. I will take my car back there only because of the convenience but I think at their next staff meeting and needs to be a conversation about how to please the customer and greet the customer. More

by RHONJACKSON Verified Customer Verified Customer

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Communication Gap Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle. More

by JEL82392 Verified Customer Verified Customer

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Great Service. Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield too. More

by GEMMA.BAE Verified Customer Verified Customer

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flat tire the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. More

by JOYSUEP Verified Customer Verified Customer

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Awesome!!! My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely n My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely nice. Thanks for a beautiful experience. More

by MDPA7 Verified Customer Verified Customer

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basic service I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 mi I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 min waiting someone finally appeared to help me. Even though 10 minutes is not a long time I didn't expect the service desk area to be empty at a Mercedes dealer, When i finally met with Teresa everything went well. As a former Prestige MB owner I am familiar with bringing my car in for a basic service. In the past my car would be finished and ready fo pick up the same day. This time it took until the next day. More

by RONCOCUZZA Verified Customer Verified Customer

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excellent. First class ! first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very so first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very soon! More

by BONNIEMELENDEZ007 Verified Customer Verified Customer

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