Teresa Zarour | Page 15

Communication Gap Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle. More

by JEL82392 Verified Customer Verified Customer

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Great Service. Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield too. More

by GEMMA.BAE Verified Customer Verified Customer

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flat tire the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. More

by JOYSUEP Verified Customer Verified Customer

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Awesome!!! My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely n My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely nice. Thanks for a beautiful experience. More

by MDPA7 Verified Customer Verified Customer

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basic service I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 mi I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 min waiting someone finally appeared to help me. Even though 10 minutes is not a long time I didn't expect the service desk area to be empty at a Mercedes dealer, When i finally met with Teresa everything went well. As a former Prestige MB owner I am familiar with bringing my car in for a basic service. In the past my car would be finished and ready fo pick up the same day. This time it took until the next day. More

by RONCOCUZZA Verified Customer Verified Customer

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excellent. First class ! first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very so first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very soon! More

by BONNIEMELENDEZ007 Verified Customer Verified Customer

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Service Appt I brought my car in for a recall issue. I had an 8am appt, got loaner. Called at 11:30 and was told car was being worked on, called back at 3:40 and w I brought my car in for a recall issue. I had an 8am appt, got loaner. Called at 11:30 and was told car was being worked on, called back at 3:40 and was told car did not go in yet and did I need it back today? Yes I did . They called back at 4:30 and work was completed. Why did I have an 8:00 appt if car wasn't going to be worked on until later in the day???????? More

by KBRUNO476 Verified Customer Verified Customer

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Easy but a bit longer than expected Good customer service, waiting in well appointed waiting area, comfortable and with good wi fi. Perhaps the drop off- pick up process could be improve Good customer service, waiting in well appointed waiting area, comfortable and with good wi fi. Perhaps the drop off- pick up process could be improved to avoid lengthy wait after the car is ready. More

by MARMOZA Verified Customer Verified Customer

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Service recall Staff were all very courteous and friendly and made sure they greet everyone who comes iin. The service was quick and efficient and did not have to wa Staff were all very courteous and friendly and made sure they greet everyone who comes iin. The service was quick and efficient and did not have to wait for too long. The lounge was comfortable and had available drinks for those who wait. More

by LYNNCONSUL Verified Customer Verified Customer

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Great sales amd great service. Robert Texidor made my new leased car so easy. He worked my deal with ease. He under stood what I wanted. Teresa Zarour helped with my schedule my se Robert Texidor made my new leased car so easy. He worked my deal with ease. He under stood what I wanted. Teresa Zarour helped with my schedule my service. More

by BILLB Verified Customer Verified Customer

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