Teresa Zarour | Page 15

Not that impressed I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speak I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speaking or asking if I needed help. Finally a. young lady came to ask me if I needed help and I said yes I've been waiting here for a while and she did finally get someone to wait on me. I have to say they put me in a E3 hundred series from my C class so that was quite an upgrade. I think they do that so it will give you the better car hoping you'll upgrade on the spot! Upon my return it wasn't much better. There is no direction when you come in to greet you and direct you to the right person. I wasn't the only one feeling the frustration. It seems like a big runaround game. And I found the people at the service desk that's is outside very rude. They stand around and spoke to each other and did not even bother to smile.. I will take my car back there only because of the convenience but I think at their next staff meeting and needs to be a conversation about how to please the customer and greet the customer. More

by RHONJACKSON Verified Customer Verified Customer

Report | Print

Communication Gap Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle. More

by JEL82392 Verified Customer Verified Customer

Report | Print

Great Service. Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield too. More

by GEMMA.BAE Verified Customer Verified Customer

Report | Print

flat tire the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. More

by JOYSUEP Verified Customer Verified Customer

Report | Print

Awesome!!! My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely n My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely nice. Thanks for a beautiful experience. More

by MDPA7 Verified Customer Verified Customer

Report | Print

basic service I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 mi I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 min waiting someone finally appeared to help me. Even though 10 minutes is not a long time I didn't expect the service desk area to be empty at a Mercedes dealer, When i finally met with Teresa everything went well. As a former Prestige MB owner I am familiar with bringing my car in for a basic service. In the past my car would be finished and ready fo pick up the same day. This time it took until the next day. More

by RONCOCUZZA Verified Customer Verified Customer

Report | Print

excellent. First class ! first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very so first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very soon! More

by BONNIEMELENDEZ007 Verified Customer Verified Customer

Report | Print

Service Appt I brought my car in for a recall issue. I had an 8am appt, got loaner. Called at 11:30 and was told car was being worked on, called back at 3:40 and w I brought my car in for a recall issue. I had an 8am appt, got loaner. Called at 11:30 and was told car was being worked on, called back at 3:40 and was told car did not go in yet and did I need it back today? Yes I did . They called back at 4:30 and work was completed. Why did I have an 8:00 appt if car wasn't going to be worked on until later in the day???????? More

by KBRUNO476 Verified Customer Verified Customer

Report | Print

Easy but a bit longer than expected Good customer service, waiting in well appointed waiting area, comfortable and with good wi fi. Perhaps the drop off- pick up process could be improve Good customer service, waiting in well appointed waiting area, comfortable and with good wi fi. Perhaps the drop off- pick up process could be improved to avoid lengthy wait after the car is ready. More

by MARMOZA Verified Customer Verified Customer

Report | Print

Service recall Staff were all very courteous and friendly and made sure they greet everyone who comes iin. The service was quick and efficient and did not have to wa Staff were all very courteous and friendly and made sure they greet everyone who comes iin. The service was quick and efficient and did not have to wait for too long. The lounge was comfortable and had available drinks for those who wait. More

by LYNNCONSUL Verified Customer Verified Customer

Report | Print