Teresa Zarour | Page 14

great service. convenient I called the service giving them the description of the problem. they told me my car probably needs a new fuse. so I brought my car in, the service I called the service giving them the description of the problem. they told me my car probably needs a new fuse. so I brought my car in, the service took care of it on the spot. They even waived the service charge, and they also washed my car. all of these are free. Thanks so much for your excellent service and courtesy. More

by lingwuesq Verified Customer Verified Customer

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Good service Every one has kindness and care for customer very well to wait for my car and I felt to good service when I drove to home. Every one has kindness and care for customer very well to wait for my car and I felt to good service when I drove to home. More

by JOON_KIM Verified Customer Verified Customer

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Horrible i went to Prestige as for i am a long time customer. i gave them my cars issues. Mind you a 2017 S63 186,000 dollar car. The car shuts off when starte i went to Prestige as for i am a long time customer. i gave them my cars issues. Mind you a 2017 S63 186,000 dollar car. The car shuts off when started stalls, stalls at lights after the eco kicks on. I have cars Beeping at me while trying to restart. Asked them to louder my parking sensors Because i cant hear them. They are very low. Also brought in for a service. The passenger side seat belt was twisted. The only thing they fixed was the service which who knows if they did that right. Ya cant physically see that. They fixed the seat belt. The very next day The issue with the car still stalling when started and after Eco mode. At a light again. haha what a joke on me. The parking sensors were not touched. Worst part of the whole experience. I called for an appointment for a loaner lol waited 2 weeks. I get there on time and they tell me to leave - no loaners available. no call No heads up at all. Just told me to come back tomorrow. Thank god for Axel. A great service employee saw me and took care of holding a car the next day for my loaner. Other then Axel I cant say 1 good thing about the place. The only thing they wanted was more money to change my brake pads. They didn't want to address all the issues with the car. Just looking to get that extra 1400 for the brake pads which cost me half at another location with the same Mb parts. Sad to say but ill never go back and worst part is i really like Axel. Hes the reason I continued to go to prestige But unfortunately he cant control the whole operation. More

by FRANKP3 Verified Customer Verified Customer

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“Always Satisfied” I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes I have been buying my car from from Mercedes-Benz of Paramus for years and each experience gets better and better.if you are looking to buy a Mercedes please stop by Prestige you won’t regret it.@ More

by DANNMARIE25 Verified Customer Verified Customer

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Hurricane Florence displaces MB Customer Having been evacuated from Southport, NC, we landed with family in Wyckoff ,NJ for safety. In a coincidence we needed new tires on our CLS550 and my b Having been evacuated from Southport, NC, we landed with family in Wyckoff ,NJ for safety. In a coincidence we needed new tires on our CLS550 and my brother referred us to his dealer, MB of Paramus. I must say that it was a great referral. CJ, Teresa and Natalie treated me like I was a regular customer of their dealership. Everybody was professional, accommodating and caring of my situation and service needs for my car. If I ever move back to NJ, you can be sure MB Paramus will become my go to for Sales & Service. More

by rstefany Verified Customer Verified Customer

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Service Friendly and efficient service visit, only negative was length of time to get appointment with a loaner, took over 2 weeks to get an appointment. Friendly and efficient service visit, only negative was length of time to get appointment with a loaner, took over 2 weeks to get an appointment. More

by SUMMITPEDIATRICS Verified Customer Verified Customer

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CAR REPAIR MY CAR WAS AT MERCEDES FOR 1 MONTH AND THE OIL CHANGE WAS NOT COMPLETED AND STATE FARM INSURNSE DENIED THE CLAIM AS YOU WOULD NOT INSTALL RE-CONDITION MY CAR WAS AT MERCEDES FOR 1 MONTH AND THE OIL CHANGE WAS NOT COMPLETED AND STATE FARM INSURNSE DENIED THE CLAIM AS YOU WOULD NOT INSTALL RE-CONDITIONED PARTS. I HAVE PURCHASED 5 CARS FROM YOUR MERCEDES N BMW DEALERSHIP AND THE CUSTOMER SERVICE WAS TERRIBLE AND THERESA WAS NOT ON TOP OF THIS AND I CALLED HER MANY TIMES AND ONLY A FEW OF MY CALLS RETURNED, ALSO STATE FARM INS CALLED HER 4 DAYS IN A ROW AND GOT NO RETURNED CALLS EITHER, I WAS DOING HER JOB TRYING TO STAY ON TOP OF THIS, POOR JOB FROM A BIG DEALESHIP More

by ROBERT@CAPITALAPPRAISALGROUP.NET Verified Customer Verified Customer

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Great Service I would like to recognize Teresa Zarour who went above and beyond. She made sure I knew what was going on with the service of my truck and length of I would like to recognize Teresa Zarour who went above and beyond. She made sure I knew what was going on with the service of my truck and length of time to get completed. More

by MLU1021S Verified Customer Verified Customer

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So far the worst experience . Where to start... From not answering the phone calls, messages and not returning the calls to getting a bill with wrong charges. and almost three week Where to start... From not answering the phone calls, messages and not returning the calls to getting a bill with wrong charges. and almost three weeks with out a loaner. Frustration and everything in between. Can't go back there, or buy a new car at that dealer. I was planning to get a new car Prestige Mercedes ( Lithia) in November but I rather go with another dealer. More

by VEROC1029 Verified Customer Verified Customer

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Not that impressed I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speak I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speaking or asking if I needed help. Finally a. young lady came to ask me if I needed help and I said yes I've been waiting here for a while and she did finally get someone to wait on me. I have to say they put me in a E3 hundred series from my C class so that was quite an upgrade. I think they do that so it will give you the better car hoping you'll upgrade on the spot! Upon my return it wasn't much better. There is no direction when you come in to greet you and direct you to the right person. I wasn't the only one feeling the frustration. It seems like a big runaround game. And I found the people at the service desk that's is outside very rude. They stand around and spoke to each other and did not even bother to smile.. I will take my car back there only because of the convenience but I think at their next staff meeting and needs to be a conversation about how to please the customer and greet the customer. More

by RHONJACKSON Verified Customer Verified Customer

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