I was informed by the receptionist and explained of the
problem on my car.
I received a video from the service technician
Showing the problem of the car, this to me was awesome, great job.
problem on my car.
I received a video from the service technician
Showing the problem of the car, this to me was awesome, great job.
More
by Henniger1947
Service Price Transparency
Dec 19, 2023 -
Herb Chambers Toyota of Boston responded
We're glad to know that you found our video service report helpful! Our team at Herb Chambers Toyota of Boston is always here to keep you informed about your vehicle's needs. Thanks for the great review!
Very fast service and staff is very helpful throughout.
Car feels better after the service.
Car feels better after the service.
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by GR
Service Price Transparency
Nov 15, 2023 -
Herb Chambers Toyota of Boston responded
Thanks for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate you taking the time to share this review and hope you won't hesitate to reach out if we can assist you again in the future!
I think the people in the service department could be
more friendly and more apologetic about your time spent.
more friendly and more apologetic about your time spent.
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by Ladyteamarie
Service Price Transparency
Other Employees Tagged:
Daniel Camara
Aug 21, 2023 -
Herb Chambers Toyota of Boston responded
We're sorry to learn that your experience with our service department didn't meet expectations. We value your time and always aim for friendly, respectful interactions. Your feedback is appreciated as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience - Thank you! Howie Reske - General Manager - hreske@herbchambers.com
Excellent customer service department very professional,
courteous and dependable.I come here all the time.
courteous and dependable.I come here all the time.
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by 2022 Highlander #3
Service Price Transparency
Jul 31, 2023 -
Herb Chambers Toyota of Boston responded
We're delighted to know you've had consistently excellent experiences with our team here at Herb Chambers Toyota of Boston. We appreciate your loyalty and look forward to serving you again next time!
My problem was solved, was informed of what needed to be
done.
I was impressed of the service you provided I was made comfortable
done.
I was impressed of the service you provided I was made comfortable
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by Henniger1947
Service Price Transparency
Other Employees Tagged:
Daniel Camara
Jul 24, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the great review! We're glad to hear that our team at Herb Chambers Toyota of Boston could solve your problem and keep you informed throughout the process. Your comfort is important to us, and we appreciate your kind words. Have a wonderful day!
Always a great experience in the service department.
Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Ch
Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Cho if Tereza is not available. They are both awesome!
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by TK
Service Price Transparency
Jul 18, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the positive review! We're glad to hear that you had a great experience with our service department at Herb Chambers Toyota of Boston. We appreciate your kind words about Tereza and Sean, they are both awesome members of our team. Have a wonderful day!
Frustrated no loaners were available.
If a car is going to take longer than 3 days, there should be some discount offered on loaner cars.
If a car is going to take longer than 3 days, there should be some discount offered on loaner cars.
More
by lxrtyv
Service Price Transparency
Jul 13, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by these circumstances and will make sure we take this feedback into consideration moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com
The service was rapid, courteous, and professional as
well as solving the mechanical problem with my car.
well as solving the mechanical problem with my car.
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by jres28
Service Price Transparency
Jul 13, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the great review of Herb Chambers Toyota of Boston. We're so glad our team was able to resolve your issue. Drive safely and please don't hesitate to reach out if we can be of service again in the future!
Give unnecessary service for charging customer, even as a
long term customer. recommend much earlier needed service.
long term customer. recommend much earlier needed service.
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by Tiger
Service Price Transparency
Jul 06, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the review. I'm sorry to hear you're not satisfied with the service provided by our team. If there was any miscommunication or misunderstanding regarding the recommended services, please feel free to contact me directly so that I can make sure your concerns are addressed. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com
I would give you 10 stars if I could.
This is the very best place for service for your auto.
This is the very best place for service for your auto.
More
by jeffkmusic
Service Price Transparency
Jun 29, 2023 -
Herb Chambers Toyota of Boston responded
Thank you for the high star rating and review! We're happy to make your service experience great at Herb Chambers Toyota of Boston. We'll see you at your next service visit. Safe travels!
Jun 29, 2023 -
jeffkmusic responded
jeffkmusic
I would give you 10 stars if I could. This is the very best place for service for your auto. I encourage every Toyota owner to come down here and you'll see what I'm talking about.
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