Terrance Palmer | Page 3

A great experience especially with my salesman. Terrance was very knowledgeable about the vehicle I ordered. Answered every question and explained every function of my vehicle. Terrance was very knowledgeable about the vehicle I ordered. Answered every question and explained every function of my vehicle. More

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COARECE A FINANCE GUY AND CRAIG BOND A ACTUAL MANAGER will not,do not return calls horrible customer service worst ever. I bought a new escalade in 2020 and I sold the escalade in nov of 2021. Since n will not,do not return calls horrible customer service worst ever. I bought a new escalade in 2020 and I sold the escalade in nov of 2021. Since nov i have been trying to get a refund on a separate warranty i had purchased they have clinched their but cheeks together so tight and will not refund remainder of my money back these 2 guys COARECE AND CRAIG BOND will not return calls hide in their offices when i came in to start process to get my refund give me the run around and are just horrible people in general My salesperson even was shocked buy their behavior actually came across the street to try to help out and COARECE HID IN HIS OFFICE AND TRIED TO PUT IT OFF ON OUR SALESPERSON. These guys wanted my wife and i to order our new 22 escalade from them and they would get back to me I WOULD NEVER PURCHASE A VEHICLE FROM LES STANFORD CADILLAC AND CHEVY DEALER I WOULD DRIVE AS FAR AS ANOTHER STATE TO PURCHASE A NEW CAR BEFORE BUYING FROM THIS DEALER. More

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Unprofessional vs Professional Sean Ross had a guarantee sale and due to he lacking customer service skills he was unable to close the deal. He showed me a vehicle that was unclea Sean Ross had a guarantee sale and due to he lacking customer service skills he was unable to close the deal. He showed me a vehicle that was unclean, smelled of smoked, and obviously someone recently occupied the vehicle. So unprofessional and little care about his performance especially since Mr. Palmer whom I must say was very professional, and kind etc.. give him a customer told him what to do, give him vehicle numbers and offered to even deliver the sale for him once he completed the simple tasks as instructed. Sean couldn't do. I was out the door before Terrance could return to his desk across the street. I told Terrance that Sean was a disappointment and he couldn't sell me a cough drop "it is a reason why he was sitl in used cars" sales" and Palmer was in New. Terrance Palmer is definitely Polished! Great saleman dedicated to his craft unlike Sean Ross. At least my experience with him that day. By the way, I did purchase a car like I said I would that day just not with your dealership, you can thank Sean for that end of the story. More

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Strees Free Sales Experience I had a great experience with my salesmen, Mr. Terrance Palmer when I purchased my 2015 Chevy Tahoe from Les Stanford Cadillac. He was not pushy and I had a great experience with my salesmen, Mr. Terrance Palmer when I purchased my 2015 Chevy Tahoe from Les Stanford Cadillac. He was not pushy and he didn't call me excessively before the sale, as many other salesmen were doing. Mr. Palmer was pleasant, extremely knowledgeable on all GM products and its competitors, He also provided service after the sale when he would promptly return my phone calls. If you would like a stress free purchasing experience, I highly recommend Terrance Palmer, Professional Salesman. J. Oden More

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